The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions Podcast Por Restaurant Technology Guys Podcast sponsored by Custom Business Solutions arte de portada

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

De: Restaurant Technology Guys Podcast sponsored by Custom Business Solutions
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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

2026 Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions Economía
Episodios
  • Unlocking the Hidden Potential of Restaurant Catering: Strategies for Success

    Unlocking the Hidden Potential of Restaurant Catering: Strategies for Success
    Mar 30 2026

    00:00 Introduction and Guest Background
    00:58 Elias' Journey into Restaurant Technology
    01:51 The Value of Catering in Foodservice
    02:47 Challenges Unique to Catering Business
    03:47 Catering Menu Design and Customer Expectations
    05:10 B2B vs B2C Catering Dynamics
    06:36 Allergen Management and Food Safety
    07:43 Menu Structuring for Different Catering Types
    08:31 Bundling and Upselling Strategies
    09:33 Margins and Profitability in Catering
    10:15 Systematizing Catering Operations
    11:35 Digital Tools for Catering Management
    12:18 Enhancing Guest Experience and Satisfaction
    13:17 The Power of Follow-Up and Customer Loyalty
    14:18 Using Data and AI for Customer Insights
    15:12 Rally Catering’s System and Business Logic
    16:08 Operational Efficiency and Error Reduction
    17:12 Case Study: Rachel’s Catering Business
    18:08 The Role of Technology in Scaling Catering
    19:04 Repeat Business and Customer Retention
    19:52 Streamlining the Intake Process
    20:55 Pricing, Upselling, and Packaging
    21:52 Automation and Business Logic Layer
    22:53 Operational Challenges and Solutions
    23:41 Real-Time Order Management and Flexibility
    24:38 Ensuring Quality and Consistency
    25:42 Creating a Memorable Guest Experience
    26:27 The Importance of Presentation and Details
    27:22 Building Customer Loyalty Through Follow-Up
    28:24 Final Thoughts and Resources
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    38 m
  • Revolutionizing Restaurant Orders with AI: Reducing Abandoned Carts

    Revolutionizing Restaurant Orders with AI: Reducing Abandoned Carts
    Mar 23 2026

    In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales and customer loyalty. The conversation also touches on case studies of successful implementations and the future direction of restaurant technology.

    00:00 Introduction to Restaurant Technology and Guest Background
    01:48 Identifying Challenges in Restaurant Ordering Systems
    05:30 The Role of AI in Enhancing Customer Experience
    11:09 Understanding Customer Intent and Order Customization
    17:07 The Importance of First-Party Orders and Customer Loyalty
    22:57 Case Studies and Success Stories in Restaurant Tech
    28:32 Future Directions and Engagement Opportunities
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    34 m
  • The Power of Digital Signage in Modern Business

    The Power of Digital Signage in Modern Business
    Mar 16 2026

    00:00 Introduction to Atmosphere TV and Its Mission
    03:29 Content Strategy and Audience Engagement
    06:25 The Evolution of Atmosphere's Offerings
    09:22 The Role of Digital Signage in Business
    12:15 Live Sports and Real-Time Content
    14:59 Advertising and Driving Customer Behavior
    17:36 Installation and User Experience
    21:38 The Impact of AI on Advertising
    24:06 Conclusion and How to Get Started with Atmosphere TV
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    32 m
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