Episodios

  • Episode 5: Patient Experience Interview with Katherine Kalthoff | BestDoc

    Episode 5: Patient Experience Interview with Katherine Kalthoff | BestDoc
    Nov 9 2022
    Join Dr. Veerendra Hiremath, COO of as he interviews Katherine Kalthoff, a Patient Experience leader from the US. Katherine is the Division VP of Patient Experience at HCA Healthcare. She is also the author of her debut book “Better Than I Found It: Stories of Patient Experience and Healthcare Leadership”. Together they delve deep into the emerging importance of PX in healthcare, the growing role of technology in healthcare administration, and much more. As a healthcare leader, if you want to stay updated on the latest developments in PX, and how to position your brand as a PX champion, this podcast is for you.
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    33 m
  • Episode 4: The Rise of the Patient Experience Department in India

    Episode 4: The Rise of the Patient Experience Department in India
    Apr 30 2022
    Are you a hospital leader looking to improve your hospital’s reputation by creating a “wow” experience for your patients?  Does it make sense to create a dedicated patient experience department?  If yes, how should you structure your patient experience team and how should you measure the business impact of this team? This episode of the Patient Experience station features two senior patient experience leaders who discuss:  -Processes and workings of the patient experience (PX) department -The transformation of patient experience in India -The business impact of patient experience Speakers:  Archna Gupta Group Head, Patient Experience CK Birla Hospitals Archana Sangam Head of Customer Experience Motherhood Hospitals Dilesh Dattani Head, Products BestDoc Technology Pvt. Ltd.
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    38 m
  • Episode 3: Episode 3: Making the Inpatient Journey More Patient-Friendly with Technology

    Episode 3: Episode 3: Making the Inpatient Journey More Patient-Friendly with Technology
    Mar 10 2022
    Healthcare is a business of trust. If patients trust your brand, they will be more engaged and experience better outcomes. But how do healthcare brands develop trust among patients? In this episode of the Patient Experience Station, we are joined by leaders from two of India’s leading healthcare brands – Apollo Hospitals and Medanta.   Listen in to get insights on how to provide superior patient experiences. Also, find out the common gaps and challenges in inpatient care and how hospitals can overcome them. And finally, be better prepared for the future amidst regulatory reforms such as ABDM, technological innovations in IP care, and the move towards care delivery in alternative settings. For full transcript, visit:https://www.bestdocapp.com/the-patient-experience-station-episode-3/
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    54 m
  • Episode 2: Episode 2: Successful Integration of Patient-Centric Hospital Software with Legacy Systems

    Episode 2: Episode 2: Successful Integration of Patient-Centric Hospital Software with Legacy Systems
    Dec 17 2021
    Do you want to learn how to overcome barriers to integrating patient-centric hospital software? What can healthcare learn from other industries? How to ensure integration hassles do not come in the way of providing a great patient experience? How to expedite the integration process?  This episode covers these and many more important issues related to healthcare integration. Join some of the best minds in the healthcare industry and become better at integration.  Speakers: Mr. Kumar KV (Vice President and Group CIO & CISO - Narayana Health) Mr. Bharat Gera (Strategic Advisor, BestDoc Technology Pvt. Ltd.) Mr. Midhun Subramanian (Head - Marketing, BestDoc Technology Pvt. Ltd.)
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    52 m
  • Episode 1: Episode 1: How Technology Can Help Improve the Efficiency of Hospital Operations

    Episode 1: Episode 1: How Technology Can Help Improve the Efficiency of Hospital Operations
    Dec 2 2021
    Is there a tradeoff between making hospital operations efficient and improving the patient experience? What are some of the areas where hospitals are seeing maximum adoption in patient-centric technologies? How do hospital operations leaders justify the ROI of new hospital software? The podcast answers questions like these with three highly respected names in Indian healthcare.  Speakers: Mr. Saji Mathew (Chief Operating Officer, Baby Memorial Hospital) Dr. Sameer Kodkani (General Manager - Healthcare, Dr L H Hiranandani Hospital) Mr. Bharat Gera (Strategic Advisor, BestDoc Technology Pvt. Ltd.)
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    47 m