Episode 4: The Rise of the Patient Experience Department in India

Are you a hospital leader looking to improve your hospital’s reputation by creating a “wow” experience for your patients?  Does it make sense to create a dedicated patient experience department?  If yes, how should you structure your patient experience team and how should you measure the business impact of this team? This episode of the Patient Experience station features two senior patient experience leaders who discuss:  -Processes and workings of the patient experience (PX) department -The transformation of patient experience in India -The business impact of patient experience Speakers:  Archna Gupta Group Head, Patient Experience CK Birla Hospitals Archana Sangam Head of Customer Experience Motherhood Hospitals Dilesh Dattani Head, Products BestDoc Technology Pvt. Ltd.