The Hotelier Helpcast Podcast Por Gerry MacPherson arte de portada

The Hotelier Helpcast

The Hotelier Helpcast

De: Gerry MacPherson
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Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved Economía Exito Profesional Gestión y Liderazgo Liderazgo
Episodios
  • How Can You Build a High-Morale Hotel Team That Won’t Leave?-086

    How Can You Build a High-Morale Hotel Team That Won’t Leave?-086
    Aug 14 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    How to Train Seasonal Hotel Staff Fast and Make Them Shine

    Hiring seasonal staff for your hotel? Don’t panic! In this episode, learn how to train seasonal hotel staff fast so they deliver great guest experiences from Day One. Discover bite-sized training tips, mentorship hacks, and feedback secrets that keep your hotel running like clockwork—even in peak season.

    Timeline:
    0:00 – Welcome & Why Seasonal Staff Matter
    2:12 – Day One: Setting Clear Expectations
    4:55 – Micro-Training that Sticks
    7:15 – Pairing Newbies with Pros
    9:25 – Visual Aids That Speed Learning
    11:40 – How to Give Effective Feedback
    14:02 – Building a Safe “Ask Anything” Culture
    16:25 – Final Thoughts & Course Invitation

    👉 Subscribe so you never miss practical hotel tips!

    #HotelTeam #High-Morale Hotel Team #HotelLeadership #HospitalityManagement #EmployeeEngagement #HotelTeamSuccess #StaffRetention #HotelierTips #HighMoraleTeams #IndependentHotelOwner #HospitalityCulture #HappyHotelStaff


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/08/how-can-you-build-a-high-morale-hotel-team-that-wont-leave-086

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

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    8 m
  • How to Hire Your First Hotel Employees Without Losing Sleep-085

    How to Hire Your First Hotel Employees Without Losing Sleep-085
    Aug 7 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Hotel Hiring 101: What to Look for in Your First 5 Employees


    In this episode, we explore how to make your first hotel hires count. From front desk charmers to housekeeping heroes, we’ll unpack what personality traits, attitudes, and hidden skills to watch for.

    🎙️ You’ll learn:

    • Why your first hires define your guest experience


    • The best interview question to reveal true character


    • How to spot a red flag before it costs you 5-star reviews


    #Hotel Employees #First Hotel Employees #HotelHiring #SmallHotelTips #HospitalityHiring #IndependentHotelier #FrontDeskPros #HousekeepingHeroes #HotelMaintenance #HotelTeamBuilding #HotelierHelpcast #HotelOwnerAdvice


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/08/how-to-hire-your-first-hotel-employees-without-losing-sleep-085

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Más Menos
    8 m
  • How to Cut Hotel Supply Costs Without Cutting Corners-084

    How to Cut Hotel Supply Costs Without Cutting Corners-084
    Jul 31 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Inventory Management Tricks That Save You Thousands


    You're not losing money because of bad guests—you're losing it in the stockroom. In this week’s Hotelier Helpcast, we tackle the real reason your profit margins are disappearing: poor inventory control. Learn easy, actionable tricks you can start using this week to tighten up your operations and save thousands annually.

    ⏱ Episode Timeline:
    00:00 – Intro
    01:55 – The biggest inventory mistake hoteliers make
    05:10 – How to set par levels that work
    08:30 – The “Tuesday Audit” trick explained
    13:00 – Training staff to care about stock
    17:45 – Tech that tracks without overwhelming
    21:00 – Final tips to protect your profits


    #HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/07/how-to-cut-hotel-supply-costs-without-cutting-corners-084

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Más Menos
    8 m
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