In this episode of The Facilities Management Exchange, we sit down with three facilities leaders whose careers prove there’s no single route into FM — but passion, resilience, and people-first values will take you far.

Ciara Murphy brings over 20 years of experience in facilities and property management, known for her personable yet highly professional approach. With a natural ability to form strong relationships with clients, teams, and occupiers, she shares how human connection remains at the heart of successful FM.

Zoe Bond offers a dynamic perspective shaped by commercial space optimisation, hospitality management, and large-scale operational leadership. With deep expertise in governance, change management, and project mobilisation, she discusses how strong leadership and team culture can transform multi-site success.

Charlie Massey-Reed didn’t start his career planning to work in FM — but like many, he discovered the industry by accident and never looked back. His journey showcases how hard work, curiosity, and drive can lead to an impactful career at one of the top firms in the sector.

Together, they reflect on the defining moments shaping their careers and the sector as a whole. From the unexpected paths that led them into FM, to the impact of COVID-19 on workplace culture and operations, the conversation uncovers what keeps great people in this industry. They also explore the evolving role of AI in the FM landscape and share grounded advice for anyone building — or considering — a future in facilities management.

Whether you’re new to FM, leading multi-site operations, or simply passionate about the profession, this episode offers a thoughtful look at why FM remains such a rewarding space to build a career.

Welcome to the first episode of The Facilities Management Exchange!

In this episode, Mark is joined by Wesley Allvey, Ella Gladwin and Wayne young who are all astounding and impressive individuals in Facilities Management.

Wesley Allvey (The Godfather of FM) is a fellow in the IWFM and an incredible Operations director with bags of experience in the industry.

Ella Gladwin (The foot-soldier of FM) is a Degree Apprentice in Business Chartered Management as well as being the lead in the IWFM Rising FM. Her ambition of becoming a CEO of her own company is documented on her platform, The CEO Blueprint.

Wayne Young (The Conciliary) is a dedicated FM professional with passion for innovation, the development of strong teams and young people in the industry.

In this episode, expect to listen to:

• Each guest's unique career journey and path into Facilities Management.
• Practical Advice for breaking into the industry.
• Nurturing and inspiring the next generation in FM.
• The idea that sometimes you must lose before you can truly win.
• Effective management and leadership within FM.
• The growing role of artificial intelligence in FM.