Welcome to Episode #9 of The Facilities Management Exchange!

We're joined by Co-CEO Reuben Heppelthwaite of Not Just Cleaning, alongside James Makanjuola and John Makanjuola - better known as the Maka Twins - founders of Makagroup Cleaning.

In this episode expect:

• Entrepreneurial roots and family legacy
• Building a commercial cleaning company from scratch
• Making cleaning cool
• Speed, risk and resilience in business
• The power of story, trust and social media
• The future of Facilities Management

Enjoy everyone!

In this powerful and deeply personal episode, Mark is joined by three inspiring leaders from the world of Facilities Management and Security: Satia Rai, Steven Downie and Craig Dougal.

Satia Rai is a recognised global leader in the private security sector, COO of Leverage Security and CEO of the International Professional Security Association (IPSA). With nearly 30 years’ experience, she has led transformational change across the industry and founded Security Industry Pride in London and the International Women’s Day campaign for security professionals. In this episode, Satia opens up like never before—sharing untold stories about identity, faith, leadership, and why she will always choose people over profit.

Craig Dougal, an experienced Engineering Manager and HV Authorising Engineer, manages risk across large-scale facilities and critical environments. With a career spanning electrical engineering, business continuity and operations management, Craig brings both technical authority and raw honesty—sharing his journey through bullying, career pivots, and the power of conversation in creating real change.

Steven Downie, a facilities and real estate leader with expertise in large portfolios, refurbishments and ESG, speaks candidly about leading with knowledge, resilience and integrity. From running major refurb projects to championing inclusion, Steven shares how his experiences—from school bullying to senior leadership—shaped his approach to people, culture and respect in the workplace.

This episode moves beyond job titles. It’s about identity, resilience, leadership and the responsibility that comes with influence.

In this episode we talk about:

• Coming out journeys
• How we can change bullying in schools and the workplace
• DEI, "woke" culture and legislation
• Leadership approaches
• The power of conversation and community.

In this FMX BITE, Mark asks the question: what advice would you give to your younger self if you were starting in FM today. The guests give our listeners some amazing advice. Give this short one a listen!