The Relational Approach: In Seniors' Care Podcast Por Deborah Bakti arte de portada

The Relational Approach: In Seniors' Care

The Relational Approach: In Seniors' Care

De: Deborah Bakti
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 Let’s face it – Senior's Care is a complex business that provides a much-needed service to residents and families during a tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. Staff and leadership of Senior Care Facilities need an incredible amount of support when it comes to managing residents/seniors and their family relationships. This podcast will provide a framework and open up discussions around The Relational Approach™. The Relational Approach™ System is a practical and easy-to-use framework for leaders and staff in Senior Care Homes to build stronger connections with families. It’s based on three guiding principles that focus on trust, respect, and working together as partners in care. The system also helps raise awareness of six common relational roadblocks that can cause tension. Once these roadblocks are identified, simple strategies can be used to close the gaps. This process guides staff from learning and understanding to fully integrating and transforming their relationships with families. As a result, it reduces friction, frustration, and stress, allowing teams to avoid problems before they escalate. The goal is to move away from a transactional approach and create a more relational, empathetic, and human connection between staff and families. Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides. In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments. Tune in to gain valuable insights, and cultivate a better approach. Together, let's create a community where understanding thrives and where the journey of aging is met with compassion and empathy.© 2025 Podstarter Ciencias Sociales Relaciones
Episodios
  • What Fuels Creative Teams: A Relational Approach with Amy Climer

    What Fuels Creative Teams: A Relational Approach with Amy Climer
    Jul 8 2025


    What if creativity isn’t something a few people are born with but a skill that every team can learn and apply?


    In today's episode, Dr. Amy Climer invites us to rethink what it means to be creative, and how structured curiosity can transform how care teams collaborate, problem solve, and engage with their work. Drawing from her book, Deliberate Creative Teams: How to Lead for Innovative Results, Amy shares practical ways leaders and staff can spark innovation without adding more to their plates.


    Through thoughtful stories and accessible frameworks, Amy shows how creativity thrives when trust, clarity, and curiosity come together. Whether it’s involving families in ideation or shifting a brainstorming session to be more inclusive, this episode is filled with practical tools to bring a more relational (and creative!) approach to your team culture.


    You’ll hear:

    • Why creativity is a learnable process, not just a talent
    • The three essential elements every creative team needs
    • How to use “How might we…?” questions to spark better solutions
    • Why traditional brainstorming doesn’t work...and what to try instead


    Join us for a practical and energizing conversation about how care teams can build creative confidence, think more relationally, and find fresh ways forward - together.

    You can find the full show notes here

    About Amy:
    Dr. Amy Climer is a speaker, trainer, and coach who teaches teams how to innovate on demand. She is the author of Deliberate Creative Teams: How to Lead for Innovative Results written to help leaders understand how to increase creativity in their teams. She hosts The Deliberate Creative™ podcast and she is the designer of Climer Cards, a creativity and teambuilding tool. Amy has a Ph.D. in Leadership and Change.

    You can learn more about and connect with Amy here:

    • climerconsulting.com
    • Deliberate Creative Teams Book: deliberatecreativeteams.com
      • book listing on Amazon: https://amzn.to/3WD4lMR
    • Climer Cards: climercards.com
    • Facebook:
    • LinkedIn: https://www.linkedin.com/in/amyclimer/
    • Instagram: https://www.instagram.com/amyclimer/
    • BlueSky: https://bsky.app/profile/amyclimer.bsky.social
    • X/Twitter: https://twitter.com/amyclimer
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    31 m
  • What If a 15-Second Story Could Change Everything? A Relational Approach with Marsha Shandur

    What If a 15-Second Story Could Change Everything? A Relational Approach with Marsha Shandur
    Jun 24 2025


    What if connection was as simple as sharing a 15-second story?
    In this episode of The Relational Approach Podcast, Marsha Shandur guides us into the world of storytelling, not just as entertainment, but as a powerful relational tool for care teams. With warmth and wisdom, she unpacks how small, emotionally-rich stories can help build trust, foster empathy, and create meaningful connections with families in senior care.

    Marsha shows us that storytelling isn’t just a skill, it’s a bridge. A 15-second story can ease anxiety, humanize care, and help family members feel seen and reassured. When care teams learn how to “make a movie in someone’s brain,” they transform everyday moments into emotional touchpoints that deepen relational connection.

    You’ll hear:

    • How storytelling activates empathy and emotional resonance
    • Why a tiny story can be more impactful than a checklist
    • How leaders and staff can use small personal moments to build trust

    Tune in and discover how storytelling isn’t just about what you say, it’s about how you help others feel. A Relational Approach starts with connection and that begins with the stories we choose to tell.

    See the full show notes here

    You can learn more about Marsha here: https://www.yesyesmarsha.com/

    The special resources she provided for listeners is here: https://www.yesyesmarsha.com/deb
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    31 m
  • High Performance Starts with Presence: A Relational Conversation with Dr. Liane Davey

    High Performance Starts with Presence: A Relational Conversation with Dr. Liane Davey
    Jun 10 2025

    What if high performance in seniors’ care starts not with doing more but with showing up differently?

    In this episode of The Relational Approach Podcast, Dr. Liane Davey introduces us to the concept of thought load: the mental and emotional weight we carry on top of our day-to-day tasks.

    You’ll hear:

    • Why your stress might have more to do with focus than workload
    • How to protect your energy without stepping away from your purpose
    • The surprising difference between emotions and the stories we tell about them
    • Why small moments of awareness create big impact

    This is a practical and grounding conversation for anyone who wants to stay steady in the chaos and lead with more clarity, compassion, and connection.

    🎧 Tune in and let it reframe the way you work and relate.

    Read the full show notes here
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    33 m
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