In this episode of the Drop In CEO podcast Errol Allen shares insights on helping C-Suite leaders and organizations enhance their process efficiency, reduce costs, and achieve better business outcomes. Errol delves into the importance of process documentation, the role of CEOs in leading these initiatives, and the benefits of thorough documentation for training and internal operations. Highlighted is a case study where Errol helped a company streamline operations, resulting in improved morale, better performance, and increased company value. Tune in to learn how to overcome resistance in process documentation and when to consider automation for optimal efficiency.

Episode Highlights:

02:15 Errol's Personal and Professional Journey

10:27 The Importance of Process Documentation

21:22 Navigating Resistance and Achieving Buy-In

Errol Allen is a process improvement and systems expert who helps organizations align people, processes, and technology for better efficiency and ROI. With a hands-on approach shaped by roles at companies like ADT, GEICO, and The Houston Post, Errol launched his consulting business in 2011 to pursue his passion for smart systems and stellar service. He facilitates cross-functional process improvements across industries like property management, logistics, and manufacturing. A Houston native and natural storyteller, Errol’s insights have been featured in the Houston Business Journal, Customer Experience Magazine (UK), and more. His favorite saying? “I’m just having fun!”

Connect with Errol Allen:

LinkedIn: https://www.linkedin.com/in/errolallen/

Company Website: http://www.errolallenconsulting.com

For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/

See omnystudio.com/listener for privacy information.

In this episode of the Drop In CEO podcast Ashish Gupta, founder and CEO of ScaleUpExec, shares his journey from co-founding a wireless technology company acquired by Qualcomm, to working at Apple, and eventually starting his own firm focused on fractional leadership for small and medium-sized businesses. They discuss the importance of understanding the needs of both the business and its team, the challenges and strategies involved in transforming distressed businesses, and the benefits of having a versatile COO. Ashish emphasizes the value of introspection for entrepreneurs to clearly define their business goals and align their teams accordingly.

Episode Highlights:

02:28 Ashish Gupta's Journey: From Wireless Tech to Apple

03:44 Entrepreneurial Challenges and Successes

05:52 Transforming a Distressed Business

08:55 Insights on Leadership and Team Building

17:29 The Role and Impact of Fractional COOs

Ashish has had a long journey in business and tech - selling 2 businesses where he was founder-level, managing a $2B/year budget at Apple, and now running a fractional COO firm that has turned around over 20 businesses. He is an expert at helping leaders and businesses reach their potential.

Connect with Ashish Gupta:

LinkedIn: https://www.linkedin.com/in/ashish-gup/

Company Website: https://scaleupexec.com/

For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/

See omnystudio.com/listener for privacy information.

In this episode of the Drop In CEO podcast Noel Massie shares his journey from starting as a part-time supervisor to becoming Vice President of UPS’s US Delivery Operations. He emphasizes the importance of intentional leadership, focusing on the development of team members, and shares his insights on effectively communicating and influencing without coercion. Noel discusses his book, 'Congrats You've Been Promoted,' which offers practical advice for new and seasoned leaders alike. Additionally, he talks about his extensive involvement in community service and the impact of projects like second grade literacy initiatives.

Episode Highlights:

09:13 The Importance of Investing in People

20:55 The Importance of Communication Skills

21:31 Directional Communication: A Key Leadership Skill

22:37 The Tactical Side of Leadership

Noel Massie began working for UPS part time during college and rose through the ranks to
become vice president for UPS’s US Delivery Operations. Before his retirement in 2019, he
oversaw 200,000 employees who were led by 12,000 supervisors. In this role, Noel supported
and guided the package delivery and logistic services in the United States. He continues to
mentor young leaders and supervisors.

Connect with Noel Massie:

LinkedIn: https://www.linkedin.com/in/noel-massie-8b7511a/

Company Website: https://noelmassie.com/

Masterclass: https://noelmassie.com/choose-your-bonus-package/#masterclass

For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/

See omnystudio.com/listener for privacy information.