Heather Lother, VP of Talent & People Operations at Crossover for Work, talks about how focusing on skills and transparency can completely change the way teams hire. She shares what she’s learned from coaching managers through choosing candidates, making interviews more meaningful, and turning the process into a genuine two-way conversation.

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Megan Batterbury, Senior Talent Operations Specialist at incident.io, joins us to talk about what it really means to scale hiring with heart by building efficient systems without losing the human touch. She shares how thoughtful planning, transparent employer branding, and playful team rituals shape recruiting experiences that truly connect.

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Jonathan Lau, Director of Talent Acquisition at Super.com, joins us to unpack how in-house recruiting can bridge the gap between talent strategy and business goals. With years of leading experience, Jon explains how elevating quality of hire over speed reshapes value, the importance of data collection, and candidate experience creating the first touchpoint of influence.

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Everett Chaffin, Director of Global TA Operations at Zendesk, joins us to explore how recruiting operations can become a true force multiplier for people. He shares his journey from starting his career at his dad's agency to running TA Ops for Zendesk. He unpacks how AI, standardization, and storytelling empower recruiters to act as trusted talent advisors rather than just process owners.

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Sara Chevrette, Head of Global Talent Acquisition at Sonatype, joins James Mackey, to unpack the connection between psychology and recruiting talent. She shares how values drive hiring, pushing for curiosity, and the importance of building a strong culture within the workplace.

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Greg Troxell, Director of TA at Function Health, joins James Mackey to share how a single comment reshaped his hiring philosophy from resume relay to business impact. He shares how they break down the concept of skills-based scaffolding and how it drives better hires leading to reduced mis-hires.

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Beatriz Lourenco, Head of People at Poolside.ai, joins host James Mackey to discuss her journey scaling from 4 to 150+ employees. She shares how she approached early hires and is building a TA motion that keeps up with rapid growth.

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Join host James Mackey and Steve Bartel, CEO of Gem, to explore what’s happening in today’s hiring market - inbound is up 3x, time to hire has grown by eight days, and recruiters are carrying 55% more reqs. They discuss where AI genuinely reduces workload and boosts efficiency, along with the rise in fraud and interview cheating.

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