What if the key to high-performing teams isn’t just how they work together—but how they serve others? In this episode of Teamwork: A Better Way, we sit down with customer experience expert and author Jeannie Walters to explore why “experience is everything” in today’s leadership landscape. Drawing from her new book , Jeannie shares how the most successful organizations move beyond customer service to create intentional, consistent experiences at every touchpoint. Because customer experience isn’t reactive—it’s proactive, shaping how teams communicate, collaborate, and deliver value every single day. When leaders align mindset, strategy, and discipline around the customer, they don’t just improve satisfaction—they build cultures where employees thrive, trust grows, and performance accelerates. If you want your team to move from good to exceptional, this conversation will challenge how you lead—and how your team shows up.

www.experienceiseverythingbook.com

https://www.linkedin.com/in/jeanniewalters/

www.experienceinvestigators.com
Episode Transcript

What makes someone not just a leader—but a leader people choose to follow? In this episode of Teamwork: A Better Way, we sit down with Dr. Benjamin Granger, Chief Workplace Psychologist at Qualtrics and author of A Leader Worth Following, to explore the intersection of human psychology and high-performance leadership. Drawing on decades of research and experience with global organizations, Dr. Ben reveals why emotional intelligence, human-centered behavior, and intentional communication are no longer “soft skills”—they are the foundation of trust, engagement, and team performance. If you want to build a culture where people don’t just comply but truly commit, this conversation will change how you lead.

In this episode of Teamwork: A Better Way, Spencer Horn and Christian Napier sit down with Gui Costin, Founder and CEO of Dakota, to explore how leaders can drive relentless performance while still creating a culture rooted in respect and humanity. Gui shares lessons from building Dakota into a global platform used by thousands of investment firms, revealing how discipline, accountability, and kindness can coexist—and why the strongest teams don’t choose between results and relationships.

Transcript

Get the book Be Kind

Emotional intelligence changed leadership. But it’s no longer enough.

In this episode of Teamwork: A Better Way, Christoffel Sneijders—creator of 3 Brains Intelligence and expert in human behavior—reveals why most leadership breakdowns aren’t strategy problems… they’re alignment problems .

Every leader operates from three decision-making centers:
🧠 Head (strategy & logic)
❤️ Heart (connection & values)
🔥 Gut (instinct & execution)

When one dominates, leaders overthink, people-please, micromanage, or burn out. But when all three align, clarity accelerates, trust deepens, and teams move from reactive to sustainably high performance.

Only 10% of teams are truly high performing. The missing factor isn’t more tactics. It’s internal alignment.

If you're ready to elevate how you think, connect, and decide—this conversation will change how you lead.

Transcript: https://share.transistor.fm/s/18899142/transcript.txt
Free Team Diagnostic

Leadership has evolved. The best leaders today aren’t fixers—they’re facilitators.

On this episode of Teamwork: A Better Way, Laurie Maddalena shares how to build strong, connected teams in a changing workplace. Learn how to overcome the Six Leadership Saboteurs™, lead difficult conversations with confidence, and create a culture where people thrive.

If you’re ready to elevate your leadership and your team’s performance, don’t miss this conversation.

Website: https://www.lauriemaddalena.com/

Fixer to Facilitator Assessment: https://www.lauriemaddalena.com/fixer-to-facilitator

6 Leadership Saboteurs Assessment: https://www.lauriemaddalena.com/six-leadership-saboteurs

Transcript: https://share.transistor.fm/s/c6331532/transcript.txt
Free Team Diagnostic

What does it really take to lead with impact—especially when life throws the unimaginable at you? In this unforgettable episode of Teamwork: A Better Way, Hall of Fame speaker and bestselling author Chad Hymas shares hard-earned wisdom on what true leadership looks like when the spotlight fades and challenges hit. From his world-record 513-mile journey in a wheelchair to inspiring audiences across the globe, Chad unpacks why trust, resilience, and shared purpose—not speed—are the true drivers of lasting success. Tune in to discover why “One can go fast, but two can go far” is more than a quote—it’s a blueprint for how teams rise, together.

Transcript: https://share.transistor.fm/s/7429557a/transcript.txt

What if the most powerful leadership tool you have… is your story?

In this episode of Teamwork: A Better Way, bestselling author and storytelling strategist Bill Blankschaen joins us to discuss his new book, Your Story Advantage. More than a personal brand tool, Bill shows how your authentic story—when owned and told well—can empower, inspire, and influence others in profound ways. Discover how to unlock the leadership potential in your lived experiences and lead with greater clarity, purpose, and impact.

Transcript: https://share.transistor.fm/s/ef452995/transcript.txt

What if your team’s next breakthrough wasn’t about working harder—but aligning deeper?

In this episode of Teamwork: A Better Way, Josh Kosnick—founder of Kairos Coaching and EOS Implementer—joins us to explore how to create “Kairos moments” within your team: those powerful points where awareness, alignment, and action converge. Drawing from his experience building and exiting three successful businesses, Josh shares how leaders can unlock peak performance by embracing adversity, fostering accountability, and leading with purpose and presence.

Transcript: https://share.transistor.fm/s/a94ca678/transcript.txt