What if the key to high-performing teams isn’t just how they work together—but how they serve others? In this episode of Teamwork: A Better Way, we sit down with customer experience expert and author Jeannie Walters to explore why “experience is everything” in today’s leadership landscape. Drawing from her new book , Jeannie shares how the most successful organizations move beyond customer service to create intentional, consistent experiences at every touchpoint. Because customer experience isn’t reactive—it’s proactive, shaping how teams communicate, collaborate, and deliver value every single day. When leaders align mindset, strategy, and discipline around the customer, they don’t just improve satisfaction—they build cultures where employees thrive, trust grows, and performance accelerates. If you want your team to move from good to exceptional, this conversation will challenge how you lead—and how your team shows up.

www.experienceiseverythingbook.com

https://www.linkedin.com/in/jeanniewalters/

www.experienceinvestigators.com
Episode Transcript

What makes someone not just a leader—but a leader people choose to follow? In this episode of Teamwork: A Better Way, we sit down with Dr. Benjamin Granger, Chief Workplace Psychologist at Qualtrics and author of A Leader Worth Following, to explore the intersection of human psychology and high-performance leadership. Drawing on decades of research and experience with global organizations, Dr. Ben reveals why emotional intelligence, human-centered behavior, and intentional communication are no longer “soft skills”—they are the foundation of trust, engagement, and team performance. If you want to build a culture where people don’t just comply but truly commit, this conversation will change how you lead.

In this episode of Teamwork: A Better Way, Spencer Horn and Christian Napier sit down with Gui Costin, Founder and CEO of Dakota, to explore how leaders can drive relentless performance while still creating a culture rooted in respect and humanity. Gui shares lessons from building Dakota into a global platform used by thousands of investment firms, revealing how discipline, accountability, and kindness can coexist—and why the strongest teams don’t choose between results and relationships.

Transcript

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