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What This Episode Is About

Everyone teaches you to smile and be helpful. Very few people teach you what to do when that feels genuinely hard.

In this episode, Jennie Jordan tackles one of the most honest questions in professional life: why should I be nice to someone who is treating me badly? The answer goes deeper than customer service training. It is about professionalism as a personal standard, composure as a competitive advantage, and the mindset that makes high-quality service sustainable — even when the other person makes it difficult.

This episode is for anyone in a customer-facing role, a leadership position, or any environment where people skills are part of the job. It is also for anyone who has ever walked away from a hard interaction wondering if they handled it well — and wanting to do better next time.

In This Episode

What You Will Learn

• Why professionalism is defined by your standards — not other's behavior

• The mindset shift that stops you from taking difficult interactions personally

• Five practical customer service skills you can apply immediately

• How to set a professional boundary without escalating the situation

• What keeps high performers going when the work feels hard

• The difference between difficult and abusive — and when to escalate

The Five Skills Covered

1. Emotional Regulation

Pause before you respond. One intentional breath changes the entire tone of what follows. Do not match their energy — choose yours.

2. Empathy Without Agreement

Acknowledge the frustration without validating the behavior. You can hold space for someone's experience without accepting blame that is not yours.

3. Language Precision

The words you choose signal your competence. Replace closed language with open alternatives that keep the conversation moving toward resolution.

4. De-escalation

Your voice, pace, and tone are tools. Slow down. Lower your volume slightly. Invite the other person's nervous system to regulate alongside yours.

5. Boundary-Setting with Professionalism

You are allowed to set limits — calmly, clearly, and without apology. Grace does not mean enabling. Know the line and hold it with confidence.

Key Takeaways

"Professionalism is not about how the other person behaves. It is about who you are."

"Composure is not weakness. It is a skill, a strategy, and one of the most powerful forms of self-respect you can practice."

"Your response reflects your standards — not their mood."

"Confidence is not the absence of discomfort. Confidence is knowing that you can handle what is in front of you — and showing up anyway."

"The way you show up in the hard moments is the truest expression of your self-worth."

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

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Balance is not something you achieve. It is something you choose — every single day.

In this episode, I am getting honest about something I navigated myself this week: the quiet tension between building a business and actually living your life. If you have ever felt like you are always waiting for things to slow down, this one is for you.

We cover three things that most people are not talking about when it comes to balance — and they are not what you think.

• Why the version of balance you are chasing may be the wrong one entirely
• How boundaries are not just a personal practice — they are a business strategy
• What it actually looks like to build a life you do not need to escape from

This is not about doing less. It is about doing the right things — with intention, with clarity, and with enough energy left to enjoy what you are building.

Because success without joy is just a full calendar. And you deserve more than that.

🏁 About Jennie

Jennie Jordan is a Business Strategist specializing in eBay growth, Porsche Cars, and building scalable online operations. She combines real-world experience with clear strategy to help individuals create profitable, structured businesses through consistent execution and intentional growth.

🔗 Connect & Learn More

• 🏁 R&D Exotics - Porsche Parts
• 👱🏼‍♀️ Join Sister School
• 📱 Instagram
• 🖥️ Facebook
• 👱🏼‍♀️ Private Coaching

If you found this episode helpful, share it with someone building a business or navigating eCommerce. Your support helps more people grow with clarity, structure, and confidence.

~ Jennie Jordan

Business Strategist | Strategy + Execution for Business Growth
Scaling eBay Stores & Operators to 1 Million+ 🚀

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

Feeling stuck in business is one of the most common challenges entrepreneurs face—but it is rarely about effort.

In this episode, Jennie breaks down the real reason most people stay stuck, even when they are working hard. From scattered actions to lack of direction, she explains how “being busy” can often mask the absence of a clear strategy.

Using real-world insight from building R&D Exotics, Jennie shares the difference between operating reactively and building a structured, scalable business. This episode is a powerful reminder that growth does not come from doing more—it comes from doing the right things, consistently.

If you have ever felt like you are putting in the work but not seeing results, this conversation will help you refocus, simplify, and move forward with clarity.

🎯 What You Will Learn

• Why working harder does not always lead to growth
• The difference between being busy and being productive
• How lack of clarity keeps businesses stuck
• The mindset shift from side hustle to structured business
• How to create simple systems that build momentum
• Why tracking actions—not emotions—is key to progress

🧠 Key Takeaway

• Feeling stuck is not a reflection of your capability—it is a reflection of your strategy.
• When you gain clarity, simplify your focus, and commit to consistent execution, momentum becomes inevitable.

🏁 About Jennie

Jennie Jordan is a Business Strategist specializing in eBay growth, Porsche parts, and building scalable online operations. She combines real-world experience with clear strategy to help individuals create profitable, structured businesses through consistent execution and intentional growth.

🔗 Connect & Learn More

• 🏁 R&D Exotics - Porsche Parts
• 👱🏼‍♀️ Join Sister School
• 📱 Instagram
• 🖥️ Facebook
• 👱🏼‍♀️ Private Coaching

If you found this episode helpful, share it with someone building a business or navigating eCommerce. Your support helps more people grow with clarity, structure, and confidence.

~ Jennie Jordan

Business Strategist | Strategy + Execution for Business Growth
Scaling eBay Stores & Operators to 1 Million+ 🚀

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

Running an eBay business comes with more than just listings, orders, and shipping—it comes with people. And with people… come questions.

In this episode, Jennie shares some of the most unexpected, confusing, and even entertaining questions she receives while running her Porsche parts business. From vague fitment questions to unrealistic expectations around used parts, these real-world interactions highlight something deeper about customer behavior.

What may seem like “weird” questions are actually opportunities to build trust, communicate clearly, and operate with confidence.

This episode breaks down how to handle these moments professionally, without frustration, and use them to strengthen your business.

🎯 What You Will Learn

• Why customers often ask incomplete or unclear questions
• How to guide buyers toward the right information without overwhelm
• The importance of setting expectations when selling used parts
• How to respond to pricing conversations with confidence and clarity
• The role communication plays in building trust and repeat customers

🧠 Key Takeaway

Strange questions are not really about the question—they are about clarity, confidence, and trust.

When you learn how to communicate effectively, set boundaries, and stay consistent in your responses, you position yourself as a professional—and that is what drives long-term success.

🏁 About Jennie

Jennie Jordan is a Business Strategist specializing in eBay growth, Porsche parts, and building scalable online operations. She combines real-world experience with clear strategy to help individuals create profitable, structured businesses through consistent execution and intentional growth.

🔗 Connect & Learn More

• 🏁 R&D Exotics - Porsche Parts
• 👱🏼‍♀️ Join Sister School
• 📱 Instagram
• 🖥️ Facebook
• 👱🏼‍♀️ Private Coaching

If you found this episode helpful, share it with someone building a business or navigating eCommerce. Your support helps more people learn how to grow with clarity and confidence.

~ Jennie Jordan

Business Strategist | Strategy + Execution for Business Growth
Scaling eBay Stores & Operators to 1 Million+

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

How often do you tell yourself “I am not ready yet” or *“I need more experience before I start”?

In this episode, Jennie breaks down one of the most common mindset patterns holding people back: underestimating their own abilities.

If you have been waiting for confidence, clarity, or the “right time” to take action, this conversation will shift your perspective and help you move forward with what you already have.

🔥 What You Will Learn in This Episode

• Why “I am not ready” is a belief—not a fact
• How self-doubt quietly delays your growth
• The truth about confidence (and why it does not come first)
• How to recognize the skills and strengths you already have
• The power of taking action before you feel fully prepared
• How to start building real confidence through momentum

🧠 Key Takeaways

• Readiness is created through action—not before it
• You are not starting from zero; you are starting from experience
• Confidence is built by keeping promises to yourself
• The fastest way to grow is to stop waiting and start moving

🚀 Action Step

• Today, ask yourself:
• 👉 What is one thing I have been waiting to feel ready for?

🌟 Work With Jennie

If you are ready to stop overthinking and start creating real momentum in your personal or professional life:

✨ Join Sister School
✨ Explore coaching opportunities
✨ Learn how to build confidence, clarity, and strategy that actually works

• 📱 Instagram
• 🖥️ Facebook
• 🎓 Join Sister School
• 👱🏼‍♀️ Private Coaching

~ Jennie Jordan

Business Strategist | Strategy + Execution for Business Growth
Scaling eBay Stores & Operators to 1 Million+

🔖 Keywords

Confidence, self-belief, mindset growth, personal development, overcoming self-doubt, taking action, building confidence, women in business, strategy and mindset

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

In this episode, Jennie Jordan explores one of the most essential leadership skills for building a successful and sustainable workplace: delegation.

Many professionals believe that doing everything themselves ensures quality and efficiency. However, the opposite is often true. When leaders hold onto every task, they unintentionally limit the growth of their team and the progress of their organization.

Delegation is not about avoiding responsibility. It is about focusing on the highest-value work while empowering others to contribute their strengths.

Jennie discusses how effective delegation allows leaders to create scale, build trust within their teams, and protect themselves from burnout. By learning to share responsibility and develop others, leaders create workplaces that are more collaborative, productive, and resilient.

In this episode, you will learn:

• Why trying to do everything yourself creates a ceiling for growth
• How delegation builds trust and develops future leaders within a team
• The connection between delegation and long-term business success
• Why many high performers struggle with delegating responsibilities
• How leaders can avoid burnout by focusing on their highest-value work

Delegation is not about doing less. It is about doing the right things and allowing others to rise to their potential.

When leaders learn to delegate effectively, they create stronger teams, clearer priorities, and organizations that are built to grow.

If you are a leader, entrepreneur, or professional looking to improve your leadership approach, this episode will help you rethink how responsibility is shared in the workplace and how powerful true collaboration can be.

Connect with Jennie Jordan

Jennie Jordan is a Porsche Business Strategist dedicated to helping individuals turn their dreams into clear, actionable plans. Through her work, she empowers people to build confidence, develop strategic thinking, and create meaningful progress in both life and business.

👱🏼‍♀️ Need additional guidance

• 📱 Instagram
• 🖥️ Facebook
• 🎓 Join Sister School
• 👱🏼‍♀️ Private Coaching

~ Jennie Jordan

Porsche Business Strategist
Scaling eBay Stores & Operators to 1 Million+

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

Kindness is often misunderstood as weakness. In reality, it is one of the most powerful forms of leadership available to us.

In this episode, I explore the true impact of being kind — not from a surface-level perspective, but through the lens of science, strategy, and identity.

You will learn how kindness affects the brain and nervous system, how it builds long-term trust in business and relationships, and how it strengthens your personal integrity. This is not about people-pleasing. It is about intentional leadership.

• Kindness regulates stress.
• Kindness builds social capital.
• Kindness reinforces character.

When you choose to lead with grounded warmth — especially in moments when it would be easier to react — you shape both your reputation and your self-respect.

In a world that often rewards urgency and aggression, kindness is quiet strength. It is disciplined. It is strategic. And it compounds over time.

If this episode resonates with you, share it with a woman who is building something meaningful and wants to lead with both clarity and character.

👱🏼‍♀️ Need additional guidance

• 📱 Instagram
• 🖥️ Facebook
• 🎓 Join Sister School
• 👱🏼‍♀️ Private Coaching

~ Jennie Jordan

Porsche Business Strategist
Scaling eBay Stores & Operators to 1 Million+

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social

Send us Fan Mail

This week did not go as planned.

What was supposed to be a routine surgery for Marci turned into unexpected complications. Within hours, a carefully structured week shifted. Meetings moved. Tasks paused. Priorities rearranged themselves.

And it reminded me of something important:

• Life does not ask permission before it interrupts you.

In this episode, I share how to remain steady when your day changes without warning — whether it is a family emergency, a business challenge, a health concern, or simply something you did not anticipate.

We talk about how to regulate your nervous system before reacting, how to separate your identity from your productivity, and how to reframe disruption as feedback rather than failure.

Resilience is not about having flawless weeks. It is about building the capacity to adapt without unraveling.

Key Takeaway

• You are not falling behind when life interrupts you.
• You are being invited to lead yourself at a higher level.
• Success is not measured by how tightly you control your calendar.
• It is measured by how grounded you remain when control is removed.
• Sometimes the most powerful move is not pushing harder.
• It is pausing, adjusting, and staying present.
• If this episode resonated with you, share it with a woman navigating an unexpected season. We do not need perfect weeks. We need steady leadership.

👱🏼‍♀️ Need additional guidance

• 📱 Instagram
• 🖥️ Facebook
• 🎓 Join Sister School
• 👱🏼‍♀️ Private Coaching

~ Jennie Jordan

Porsche Business Strategist
Scaling eBay Stores & Operators to 1 Million+

Support the show

Jennie Jordan | Business Strategist
🏁 Porsche OEM Parts | eBay Top Rated
📊 Scaling eBay Businesses to $1M+
⚙️ Strategy + Execution for Business Growth
🛒 R&D Exotics 👇🏻 Sister School

links.thecoachjennie.com/social