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Survive: Essentials for C-Store Assistant Managers

Survive: Essentials for C-Store Assistant Managers

De: C-Store Center
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This podcast provides practical training for convenience store assistant managers. Each episode focuses on the real challenges of running a shift, supporting store managers, handling employees, and keeping operations on track in a fast-paced environment. Assistant managers are often expected to lead without formal training. Survive helps bridge that gap by breaking down shift management, team accountability, inventory control, and problem-solving in a way that can be applied immediately on the job. If you are stepping into leadership or currently managing shifts, this podcast will help you build confidence, make better decisions, and handle the daily pressure of store operations.© 2026 C-Store Center Desarrollo Personal Economía Exito Profesional Éxito Personal
Episodios
  • THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)
    Apr 11 2026

    SHOW NOTES (SURVIVE VERSION)

    Episode Title: The "Dive" Graduation: Identifying Your Replacements (Episode 82)

    Episode Description: "David did the physical work himself instead of explaining the process. Felip still does not know how to process a split payment." In this episode of Survive, Mike Hernandez explains how Assistant Managers must evaluate their senior sales associates and coach them to transition from individual task completion to active peer development.

    What You Will Learn:

    • The Speed Illusion: Why highly proficient employees often fail as leaders by doing the work for new hires instead of training them.
    • The Coaching Intervention: The exact conversation you must have with senior staff to correct their training methods.
    • The True Test of Leadership: Mike explains why the ability to teach others without frustration is the actual requirement for a management promotion.
    • Building Bench Strength: Why you must train your own replacement before you can accept a promotion to Store Manager.

    Resources & Links:

    • Download the Peer Coach Evaluation Form: Text the code word TEACH to 9 5 6 - 8 9 7 - 9 1 9 2.
    • Recommended Listen: Thrive: Episode 91.
    • Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.
    Más Menos
    5 m
  • Survive Resource Intro: Never Cap Your Growth
    Apr 4 2026

    Show Notes (Survive Version)

    Episode 81 Title: Survive Resource Intro: Never Cap Your Growth (Episode 81)

    Episode Description: "I don't believe in capping somebody's growth because I never wanted that, although I experienced that often." In this special episode of Survive, Mike Hernandez introduces the cstorethrive.com platform and explains how Assistant Managers can use audio articles and weekly challenges to document their operational skills and prepare for their own stores.

    What You Will Learn:

    • Overcoming Knowledge Gaps: Why you must take control of your own development instead of waiting for a corporate training program.
    • Audio Learning on the Go: How to listen to training articles in English or Spanish while stocking coolers or doing back-office paperwork.
    • The Proof of Work Portfolio: How completing the weekly texted resources gives you documented proof of your skills to hand to your District Manager during an interview.
    • Understanding the Big Picture: Why listening to the Thrive playlist prepares you for the Store Manager role and helps you anticipate your boss's expectations.

    Resources & Links:

    • Access the Articles: Visit cstorethrive.com to access over 350 operational articles.
    • Request a Translation: Need the audio in a different language? Email admin@cstorecenter.com.
    • Watch the Video: Catch the full video version of this walkthrough and subscribe at @CStoreCenter on YouTube.
    Más Menos
    19 m
  • WASTE NOT, WANT NOT (VERIFYING THE TRASH)
    Mar 28 2026

    Show Notes (Survive Version)

    Episode Title: Waste Not, Want Not: Verifying the Trash (Episode 80)

    Episode Description: You must visually inspect the trash cans and compare the contents to the written log. In this episode of Survive, Mike Hernandez explains how Assistant Managers must enforce the documentation process by physically auditing the waste and coaching employees who skip the log.

    What You Will Learn:

    • The Trash Audit: How to compare the physical garbage to the daily written log to ensure inventory accuracy.
    • Enforcing the Standard: The exact protocol for making employees document their waste retroactively when they fail to do it.
    • The Back Room Tray: A systematic, physical method for holding discarded food until a manager signs off on the disposal.
    • Business Management: Mike shares his early experiences analyzing the graveyard shift trash to understand profitability. Resources & Links:
    • Download the Spoilage Verification Checklist: Text the code word TRASH to 9 5 6 - 8 9 7 - 9 1 9 2.
    • Recommended Listen: Thrive: Episode 89.
    Más Menos
    3 m
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