What makes a truly unforgettable client experience? In this episode of The Sales Maven Show, host Nikki Rausch sits down with Rosemary Lewis, coach, author, and real estate broker, to unpack how intentional design and heartfelt connection turn ordinary client experiences into lasting relationships. Rosemary, team lead at RL Realty Group and creator of Real Estate Besties, shares how she combines strategy, faith, and authenticity to build a brand that keeps clients coming back again and again.

From the moment guests walk into one of Rosemary's events, they're met with warmth, care, and purpose. She believes that exceptional client experiences start long before the sale—by considering the fears, hesitations, and sacrifices clients make just to show up. Every color choice, every greeting, and every activity at her Real Estate Bestie Experience conference is crafted to make attendees feel valued, seen, and celebrated. As Nikki observed firsthand while speaking at Rosemary's event, the energy in the room was electric. Women weren't just attending a conference—they were forming friendships, collaborating on business opportunities, and building confidence that would ripple long after the weekend ended.

Throughout the conversation, Rosemary reveals that her success stems from an empathetic approach: she puts herself in her clients' shoes and anticipates their emotional needs. Her focus isn't just on teaching real estate strategy but also on creating transformation through connection and faith. That commitment extends beyond the event itself—her programs, podcast, and community all reinforce the same message: growth happens when you invest in yourself and others.

Nikki and Rosemary also discuss the mindset shift required to move from spending to investing—in time, money, and personal growth. Rosemary explains how she helps clients overcome fear and recognize their own worth, creating environments where women support one another rather than compete. She's proof that when you design client experiences rooted in empathy, faith, and service, loyalty becomes natural.

By the end of the episode, listeners are left inspired to rethink how they engage with their own clients. It's not just about delivering value—it's about crafting moments that make people feel understood, appreciated, and motivated to keep coming back. This is a must-listen for anyone who wants to elevate their client experiences from transactional to transformational.

Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!

For more actionable sales tips, download the FREE Closing The Sale Ebook.

Nikki Rausch

nikki@yoursalesmaven.com

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Sales Maven Society

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When's the last time you stopped to really look at your numbers and realized they could help you get what you want? In this episode of The Sales Maven Show, host Nikki Rausch welcomes Danielle Hayden, CEO of Kickstart Accounting Inc., for a conversation that changes the way business owners think about their finances. Danielle, a former hairdresser turned CFO and now successful entrepreneur, shares how learning to use numbers strategically, not fearfully, can completely transform your business and your life.

Danielle explains that numbers aren't a report card; they're a roadmap. When you understand how to read them, they can tell you what's working, what's not, and where to focus your energy next. At Kickstart, Danielle's team provides clients with a monthly "snapshot," a simple high-level view of their business performance. Each month, they focus on one specific area so that busy CEOs can spend more time in their zone of genius while still making data-driven decisions. It's about clarity, not complexity.

The conversation also dives into how Danielle personally uses numbers to get what she wants. For her, success right now means being home with her teenage son, teaching him to drive, cook, and prepare for life. She's built her business structure around that goal. By tracking where her clients come from, she realized that podcasting and referrals were her biggest revenue drivers. That insight allowed her to step away from time-consuming travel and double down on what truly supports her lifestyle and her bottom line.

Nikki and Danielle also talk about the emotional side of money and how childhood experiences and old "report card" mindsets can make us feel like failures when the numbers don't meet our expectations. Danielle shares how she's learned to approach her financials with curiosity instead of judgment, asking, "What is this number telling me?" rather than "What's wrong with me?" This mindset shift gives entrepreneurs the freedom to make informed choices instead of reacting from fear.

Ultimately, this episode is a masterclass in financial empowerment. If you've ever avoided your numbers because they feel overwhelming or "not your thing," this conversation will change that. You'll walk away knowing that understanding your finances isn't about math; it's about creating a business and a life that align with your goals. When you learn to use your numbers wisely, you can truly get what you want.

Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!

For more actionable sales tips, download the FREE Closing The Sale Ebook.

Nikki Rausch

nikki@yoursalesmaven.com

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

https://calendly.com/salesmaven/work-with-nikki-discussion

Have you ever stopped yourself from pitching your services because you thought, "Why would someone who makes more money than me ever hire me?" In this episode of The Sales Maven Show, Nikki Rausch dives headfirst into one of the most common mindset traps holding business owners back: believing that your income determines your credibility. If you've ever hesitated to reach out to a potential client because they seem "too successful," this conversation is exactly what you need to hear.

Nikki shares why comparing your financial situation to a client's is the wrong measuring stick for your value and why it can prevent you from serving people who truly need your expertise. Using the classic "fish climbing a tree" metaphor, she illustrates how self-comparison often overlooks the unique strengths and intelligences each person brings to the table. Drawing from her own journey and the theory of multiple intelligences, Nikki reminds listeners that success takes many forms and your ability to create transformation for others is not defined by your bank account.

Throughout the episode, she offers practical strategies to shift from insecurity to confidence, starting with recognizing your results. Nikki encourages listeners to list the tangible outcomes clients have achieved from working with them, using that as fuel to show up powerfully in consultations. She also breaks down the importance of crafting strong "expertise questions," the kinds of questions that naturally demonstrate authority and plant seeds of trust, without needing to "dance" for potential clients or prove your worth through income comparisons.

Nikki shares personal stories of working with high-earning clients who initially seemed out of reach, only to later hire her because of her unique skill set and results-driven coaching. Her key takeaway: confidence rooted in competence will always outshine surface-level bravado. By owning your authority, asking better questions, and anchoring in the value you deliver, you can book clients at any income level and serve them better for it.

Resource Mentioned:
🎁 Free training on crafting expertise questions: yoursalesmaven.com/mygift

Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!

For more actionable sales tips, download the FREE Closing The Sale Ebook.

Nikki Rausch

nikki@yoursalesmaven.com

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

https://calendly.com/salesmaven/work-with-nikki-discussion