Bob Phibbs (The Retail Doc) hosts a live Q&A covering proven retail fundamentals: how human connection drives sales, why consistent training and accountability matter, and simple greetings that work. He tackles topics like cash vs. card behavior, creative merchandising and packaging, using AI and video for marketing, and ideas to boost traffic and conversions.

Through real examples and listener questions, Bob emphasizes consistency, employee development, and asking better questions to grow sales and customer loyalty.

Discover simple, actionable ways to attract more customers to your store by focusing on experience over discounts. This episode explains visual merchandising, store layout, lighting, staff training, and small exterior touches that draw attention and convert visitors into repeat buyers.

Also learn how to engage loyal customers through targeted CRM, events, and personalized service so you keep full-price shoppers coming back instead of chasing one-time bargain hunters.

Join Bob Phibbs, The Retail Doc, as he shares insights from his recent visit to Scottsdale, Arizona, where he explores the art of engaging customers in retail. Despite visiting several high-end stores, Bob found that effective sales engagement was lacking, leading to missed sales opportunities.

He emphasizes the importance of not making assumptions about customers, addressing the common misconception that most business is done online. Instead, with 80% of transactions still occurring in brick-and-mortar stores, the in-store experience remains crucial.

Discover how empowering your retail staff with proper training and accountability can transform browsing customers into buyers, ensuring your retail business stands out in a competitive market.