Send us a text

The first voice on a 911 call carries a lot more than a headset. In this candid, unfiltered conversation with veteran dispatcher and recovery coach Lisa Trusas, we pull back the curtain on what really happens at the console: juggling multiple emergencies at once, coaching panicked parents through CPR, catching danger in a whisper, and making judgment calls with lives on the line. Lisa’s story reframes dispatch as the heart of public safety—where police, fire, and EMS meet—and where the weight of uncertainty often lingers after the line goes dead.

We dig into the human cost of the work and the culture that shapes it. Lisa lays out the “double stigma” dispatchers face—expected to be as tough as sworn personnel while being dismissed as civilians when they seek help. We compare how fire and police approach debriefs and mental health, why dispatchers are too often left out of critical incident reviews, and how Massachusetts’ mandatory behavioral health training is a step forward. Along the way, we discuss the “300-call syndrome,” the risk of missing red flags after too many routine hang-ups, and the practical skills that matter most: active listening, reading background noise, trusting instincts, and knowing when to insist on a second unit.

This conversation also honors the rare moments of closure that keep people going—the infant saved over the phone who grows up and stays in touch—and the quieter calls that reveal unmet needs, like elders who call because they’re lonely. If you care about first responder mental health, emergency communications, crisis intervention, and trauma-informed practice, this is a grounded, real-world look at where help truly begins: the first call. Subscribe, share with a colleague, and leave a review to support more honest conversations about the people who hold the line before anyone arrives.

Support the show

YouTube Channel For The Podcast

Send us a text

Change that lasts doesn’t come from a one-time high or another sleepless night patched by a pill. It comes from disciplined, daily work that your brain can actually keep—paired with leadership that people trust when it matters most. Steve sits down with Marine veteran and CEO Tony Crescenzo to unpack how audio-driven brain signals can turn short-term “state” shifts into month-later “trait” changes, especially for first responders who need real restorative sleep, calmer stress responses, and sharp, on-demand focus.

Tony explains why many sleep aids trade consciousness for quality, and how targeted signals—played on speakers, no headphones required—help nudge your brain into restorative rhythms you can retain. We talk timing and caution with upregulation tools, creative research that mimics ketamine-like EEG states without the drug, and why a practical 28 to 31 day window is fast when you’re aiming for durable change. Therapy isn’t sidelined; it’s strengthened. Cultural competence, honest fit, and doing the work between sessions matter as much as any technology.

Then we move from personal resilience to organizational resilience. Tony draws from the Marine Corps to break down four levels of leadership, from positional authority to field effect, where mission, vision, values, and culture guide action even when you’re not in the room. He favors bad news because it’s actionable, builds systems that surface hard questions, and sets expectations so clearly that people don’t have to guess. Management keeps metrics on track; leadership gives the plan meaning and keeps teams aligned under pressure.

If you’re a first responder, veteran, or leader trying to build a healthier, higher-performing team, this conversation offers tools you can use today and habits you can keep for the long haul. Subscribe, share this episode with a teammate who needs better sleep or better leadership, and leave a review to help others find the show.

How to reach Jonathan:

1) https://www.IntelligentWaves.com
2) https://www.PeakNeuro.com
3) https://www.linkedin.com/in/tonycrescenzo/

Support the show

YouTube Channel For The Podcast

Send us a text

Ever wish you could quiet the story in your head without having to relive it? We sit down with Marine veteran and defense-tech CEO Tony Crescenzo to explore a practical, science-backed way to downshift the nervous system using neuroacoustic entrainment. Tony opens up about the years he spent running hot—rage, hypervigilance, and fractured sleep—and how a targeted audio protocol shifted his sleep from barely restorative to deeply replenishing. The conversation gets real about why so many first responders and veterans avoid talk therapy, and how culturally aware approaches can make all the difference.

We break down the sleep architecture behind feeling human again. Slow wave sleep restores the body; REM sleep stabilizes emotion and consolidates memory. Tony shares research showing meaningful gains in both, along with a 9% boost in threat recognition—vital for police, fire, EMS, dispatchers, and military communities where seconds matter. You’ll hear how suppressing the prefrontal “rumination engine” while opening the anterior cingulate, parietal, and occipital regions enables somatic processing: the body digests stress so the mind can stand down.

Then we zoom out to cognitive resilience—the brain’s ability to adapt quickly under pressure. Using EEG-guided and AI-personalized protocols, entrainment builds coherence front-to-back and left-to-right, easing brain fog and improving metabolic efficiency. The result is a steadier baseline, faster recovery after spikes, and sleep that actually repairs. If you’ve been stuck between white-knuckle coping and sterile clinical answers, this is a credible path you can start at home, including free app tracks for power naps, rumination relief, and sleep support.

How to reach Jonathan:
1) https://www.IntelligentWaves.com
2) https://www.PeakNeuro.com
3) https://www.linkedin.com/in/tonycrescenzo/

Support the show

YouTube Channel For The Podcast