In this episode of Accelerated HVAC Success, host Ben Middleton sits down with Mike Smith, Manager of Commercialization and Channel Marketing at Daikin Comfort, to tackle one of the biggest homeowner dilemmas—repairing or replacing an HVAC system. Mike offers expert insights on how contractors can guide homeowners through this decision, especially as rising repair costs and upcoming refrigerant changes make replacement a smarter long-term investment. He talks about the advantages of transitioning to R32 refrigerant, which offers better efficiency and lower environmental impact, and explains how newer systems can improve indoor air quality. Mike also introduces Daikin’s new Homeowner HVAC Guide, a tool designed to help contractors confidently navigate the repair-versus-replace conversation.

The discussion covers the key questions contractors should ask when evaluating a homeowner’s needs, as well as alternative solutions if a full system replacement isn’t feasible. Mike emphasizes the role of financing and rebates in making new systems more affordable, ensuring homeowners can upgrade without financial strain. Whether it’s educating customers on the long-term benefits of a replacement or finding ways to enhance their current system, this episode provides actionable strategies to help contractors build trust and close more sales.