From four clients in a garage to a 15,000-sq-ft hub with 500+ members, Jon Rowley shares the playbook racquet clubs can use to grow with standards, systems, and heart.

In this Racquet Fuel episode, hosts Kim Bastable and Simon Gale sit down with Jon Rowley, founder and “Chief Exercise Officer” of a thriving Kansas City fitness community. Jon’s journey (from moonlighting trainer in Chicago to leading a 500-member operation) mirrors the realities club leaders face: hiring for culture, avoiding burnout, and turning standards into belonging. If you’re building a modern racquets department or club business, Jon’s blend of operational discipline and people-first leadership is a masterclass in sustainable growth.

What You’ll Learn

• Culture you can feel: The simple values (“Work hard. Be kind.”) and everyday standards (no hats/shirts-on, no profanity) that create psychological safety and professionalism.
• Hiring that sticks: Why having candidates take a class reveals fit under light pressure, and how hiring from within preserves culture.
• Upskilling smartly: A practical education model—baseline certs plus ~$2K/year per coach for horizontal learning (e.g., women’s health)—that deepens service without bloating budgets.
• Leader on the floor: How staying in the trenches keeps your ear to members and your team, while still steering long-term vision.
• Delegation that works: Moving from “I’ll just do it” to training others—accepting the short-term time cost to win back hours forever.
• Business model guardrails: How operations, bookends, and clear systems prevent burnout and make the role attractive as a real career.
• Community > classes: Turning daily workouts and lessons into life-improving habits that keep people coming back.

Connect

Guest – Jon Rowley
• Website: https://www.2020fit.com/
• LinkedIn: https://www.linkedin.com/in/jon-rowley-23688020/
• Instagram: https://www.instagram.com/2020.fit/

Hosts
Kim Bastable – https://www.linkedin.com/in/kim-bastable-uf/
Simon Gale – https://www.linkedin.com/in/simongaletennis/

Learn More & Get Certified (UF DORS)

Level up your racquets leadership with the University of Florida Director of Racquet Sports Certificate Program—three self-paced online courses designed with today’s club realities in mind:

• Personal Brand Management (open now - use code RF25 for $25 off for a limited time)
• Course 1: Operations & Programming (open now - use code RF100 for $100 off for a limited time)
• Course 2: Leadership & Finance (coming soon)

Learn more and START TODAY!

What does it really take to turn a life on the court into a sustainable career in racquet sports?

In this episode of Racquet Fuel, longtime tennis pro, club owner, and author Greg Moran joins hosts Kim Bastable and Simon Gale to unpack 40 years of experience in a single facility, and the powerful lessons that came with it.

From starting as a ball boy to building one of Connecticut’s most successful clubs, Greg shares how intentional leadership, early financial planning, and a commitment to professionalism shaped his long career. He also opens up about his own mistakes, including spreading himself too thin and failing to delegate, and offers clear advice for anyone wanting to stay in this profession for the long haul.

If you've ever wondered how to create a fulfilling, sustainable life in racquet sports (or how to mentor others to do the same) this conversation is a must-listen.

By the end of this episode, you’ll learn:

• How to lead yourself before leading a team
• Why many teaching pros hit a wall—and how to avoid it
• The critical difference between coaching and being a racquet sports professional
• How to build confidence in junior pros through gradual leadership experiences
• What Greg would do differently if he could start over
• Why thinking long-term is key to both financial and professional growth
• The unseen cost of ignoring physical wear-and-tear in racquet sports careers
• How to inspire your team through example, not just instruction

Resources & Mentions

• Books by Greg Moran
• Jorge Capestany's TennisDrills.tv: https://www.tennisdrills.tv
• Referenced quote from Joe Curdo: “If you don’t have a sense of humor in the tennis business, you’re never going to last.”

Learn More & Get Certified

Looking to become a more confident, competent, and clear business leader in racquet sports? Start your journey TODAY with online courses on racquet sports leadership:

• Personal Brand Management for the Racquets Industry - START TODAY 🎁 Use code RF25 for $25 off for a limited time
• Course 1: Facilities, Operations, Marketing & More in the Era of Multiple Racquet Sports - START TODAY 🎁 Use code RF100 for $100 off for a limited time
• Course 2: Leadership, management & finance For the Racquets Leader - COMING SOON

What if your greatest coaching lesson came off the court?

In this episode of Racquet Fuel, Kim Bastable and Simon Gale sit down with Emma Doyle: tennis coach, keynote speaker, and expert in emotional intelligence, to explore what it really takes to coach with impact, whether you're leading athletes, employees, or entire teams.

Emma shares her remarkable journey from teenage coach in Australia to global thought leader and business coach. She opens up about the pivotal moments that shaped her career including burnout, reinvention, and finding her voice during COVID... and the frameworks she now uses to train leaders in Fortune 500 boardrooms and racquet clubs alike.

With humor, heart, and contagious energy, Emma shows us how coaching is a title AND a way of leading that centers on empathy, curiosity, and action.

Whether you’re a club director, department manager, or aspiring coach, her insights will challenge and inspire you to listen deeper, lead better, and unlock the potential in those around you.

By the end of this episode, you'll learn:
- How coaching cultures can elevate performance and reduce disengagement
- Why the best leaders ask better questions instead of giving all the answers
- How to empower others through curiosity, not control
- The mindset shift needed to lead people, not just programs
- Why the phrase “next time” might be your most powerful coaching tool

Whether you're building a business, managing a team, or coaching on court, this conversation will equip you with practical tools and perspective for becoming the kind of leader people want to follow.

🔗 Connect with Emma Doyle on LinkedIn or at CoachEM.cc
🔗 Watch her TEDx talk: "Unleashing Female Potential"
🔗 Explore her podcast: The Coaching Podcast

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquets industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!