Send us your enquiry or question directly!

How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋

In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
✅ Why reception-to-doctor ratios don't work in isolation
✅ The importance of workflow, patient flow, and task complexity
✅ How automation and IT integration can reduce admin overload
✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
✅ When “overstaffed” is actually just under-structured

It’s not about more hands — it’s about smarter systems.

🎧 Listen now and rethink your reception roster! Get in touch with the team if you think we can assist with any workflows at reception.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉

In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
✅ How to know your numbers and what they actually mean
✅ Smart strategies to cut costs without impacting care
✅ Why every dollar spent should have purpose and return
✅ How to shift the mindset from “what’s nice” to “what’s necessary”
✅ Red flags in overspending and how to correct them early

Feel free to call on the team at Practice Partners if you need some guidance on a cost-effective approach to practice management. It is never too late!

Before your next splurge on that “essential” new gadget — tune in and get practical about your practice’s financial future.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼

In this episode of the Practice Partners Podcast, we break down:
✅ What “assigning benefits” actually means and why it matters
✅ Legal obligations for practices and practitioners
✅ How to properly collect patient consent (DB4 forms and digital alternatives)
✅ Managing the process day-to-day across your reception and clinical teams
✅ Using tools like Tyro Easyclaim to streamline compliance and payments

We also unpack recent legislative changes aimed at reducing admin burden while keeping practices accountable.

📎 Helpful Links & Resources:
➡️ MBS Explanatory Note: Note GN.9.25 | Medicare Benefits Schedule
➡️ HotDoc Processes: Capturing patient consent for Bulk Billed Telehealth Items – HotDoc Support
➡️ Tyro EasyClaim: How does EFTPOS work with Medicare Easyclaim? | Tyro
➡️ Services Australia: Improving the assignment of benefit process | Australian Government Department of Health and Aged Care

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥

In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:
✅ Ensuring your team owns treatment room processes and procedures
✅ Stock management: no more last-minute shortages or over-spending
✅ Opportunistic billings: capturing every eligible service
✅ Managing recalls, reminders, and results with precision
✅ How to create a culture where nurses lead, own, and deliver

When the nurses' station is smooth sailing, the whole practice runs better. Let's make accountability non-negotiable.

🎧 Tune in now to tighten up your treatment room operations!

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.

We cover:
✅ The red flags that never show up on a resume
✅ The brutally honest (and wildly inappropriate) questions we wish we could ask
✅ How to actually get to the truth — without breaking any HR laws

These questions are unfiltered. They're made for a laugh. And they should be avoided at all costs.

🎧 Listen now—before your next interview.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.

We cover:

• Implications to the operation of a private billing practice.
• The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incentive Program.
• How these changes aim to reverse the decline in bulk billing rates and improve access to care.
• The potential financial implications for practices, including the additional 12.5% incentive payment for practices that bulk bill all eligible services.
• Strategies for adapting your billing model to align with these reforms.

Whether you're currently private billing, considering a shift to mixed billing, or evaluating your practice's financial sustainability, this episode provides essential insights to help you navigate the evolving Medicare landscape.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Everyone wants to move up — but how do you actually earn a promotion?
Hint: It’s not just about chasing dollars... 💡📈

In this episode of the Practice Partners Podcast, we break down:
✅ The sponge mentality — why absorbing knowledge sets you apart
✅ How to show eagerness for growth and dedication
✅ The difference between adding value vs expecting a raise and how that may be received!
✅ Why opportunity follows those who invest in themselves

If you’re serious about career growth, this is the mindset shift you need.

🎧 Tune in now and start leveling up!

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Struggling to recruit and retain GPs? You’re not alone.

With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.

In this episode of the Practice Partners Podcast, we break down:
✅ The biggest challenges in GP recruitment today - more to come on that topic soon!
✅ What GPs are actually looking for in a practice? And what is the practice actually looking for in a GP?
✅ How to attract and retain top talent without breaking the bank, and what investments are worthwhile when talking GP recruitment?
✅ Are there any alarm bells that start ringing, and what to do when they start?

If GP recruitment feels like an uphill battle, this episode will give you the strategies, tips, and tricks to get ahead.

Further episodes to come regarding using agencies vs recruiting privately.. Exciting topics to break down.

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/