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A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.

In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.

We unpack:

• Why Quality Improvement must move from “tick-box” to meaningful change
• Using QI data to drive real practice improvements, not just accreditation compliance
• The role of structured staff appraisals in retention, accountability, and growth
• Financial forecasting and how small operational and financial changes compound into major business outcomes

This is not about doing more.
It is about doing the right things, consistently.

If you are a Practice Manager, Owner, GP, Nurse Lead, or Operations Leader, this episode is your reminder that improvement does not start with software, funding, or policy changes. It starts with leadership decisions.

Welcome to 2026.
Let’s run practices with purpose.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.

Clinics are delivering the service. Nurses are doing the work. The patients benefit.
And yet… the rejections keep rolling in.

And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.

So what should happen?

We dive into:
• Why 965 and 967 rejections occur (and why they’re so costly)
• The operational and financial impact on clinics
• Why leaders and PM's must come prepared with a plan - not panic
• The importance of forethought, strategy, and understanding business risk
• How to proactively navigate Medicare changes instead of reacting to them
• A mindset shift: If we’ve delivered a service, we deserve to seek payment for that service.

This episode is a call-out and a call-up; If you’re a PM, owner, nurse lead, or operational leader - it’s time to stop being blindsided and start thinking like a business.

P.s. we apologise in advance about the rant. We hope that this episode help's push you in the right direction to avoid rejections at all costs!

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.

Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud.

We unpack:
• Why ego shows up in owners and leaders (even the well-intentioned ones)
• How ego damages team culture, communication, and psychological safety
• Real examples from the field (yes… we’ve all been there)
• Practical tools to lead with clarity, humility, and self-awareness
• How to build a culture where leadership isn’t about power — it’s about people

If you’re ready to lead stronger, communicate better, and build a team that actually wants to follow you, this episode is your reset.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/