In this episode of Outside the Box, we dig into the art and the struggle of giving and receiving feedback. Leaders in fire and EMS know it is uncomfortable, but it is also essential for fostering growth, building trust, and cultivating a strong culture. From “you should know better” frustrations to timely, specific coaching, we unpack how feedback can build people up instead of breaking them down. We also flip the mirror on leaders, because it is not just about giving feedback, it is about being open to hearing it ourselves.

Feedback feels uncomfortable because it forces us to confront not just our performance, but also our behavior, and often at inopportune times. Yet vague feedback like “good job” is rarely enough. The most effective feedback is timely, specific, and focuses on actions rather than personality, demonstrating belief in someone’s potential rather than criticism of who they are. At the same time, receiving feedback requires humility and perspective, as it can either bruise egos or build credibility depending on how we handle it.

Ultimately, feedback is not just advice; it is one of the most powerful tools leaders have to shape culture, inspire growth, and develop trust within their teams. The question every leader must ask is this: Are we willing to give it honestly and receive it openly?

In this episode of Outside the Box, host Kevin sits down with Ret. Chief Ken Prillaman, a veteran fire service leader with nearly five decades of experience, to discuss something every leader needs to master: seizing opportunities.

From career growth to training, mentorship, and seizing the right moment to step up, this conversation explores why saying “yes” matters and how leaders can model opportunity-taking for their teams. Chief Prillaman shares lessons from his time as a Fire Chief and his work with the Texas Fire Chiefs Association.

Key Takeaways:
• Why seizing opportunities is critical for leadership growth
• How vulnerability and authenticity build credibility with your crew
• The danger of letting fear keep you from valuable chances
• Why mentorship and unscripted conversations matter more than ever
• How the fire service must evolve to connect with today’s generation
• The power of modeling opportunity-taking for the next wave of leaders

If you’re a current or aspiring leader in Fire or EMS, this episode will challenge you to stop waiting and start acting.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. Please note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of Outside the Box, we explore how Fire and EMS Leaders can intentionally shape workplace culture. Whether you lead a station, a shift, or a department, culture is happening whether you design it or not.

Our host, Kevin, sits down with returning guest and school principal Kathy, whose leadership in education mirrors many of the same challenges faced in fire and EMS, including limited resources, high turnover, and the need to build strong crews from diverse teams. Together, they delve into the practical aspects of culture, how to build it, maintain it, and steer it when it begins to shift.

Key takeaways

· Why culture starts with who you hire.

· How subcultures exist within departments, and why they matter.

· Creating environments people want to work in.

· Leadership behavior as a mirror: your crew sees everything you do.

· How to build crew cohesion.

· The importance of chain-of-command clarity and how it impacts morale.

· Clear expectations and consistent follow-through foster trust.

· Using feedback and reflection to improve yourself and your team

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. Please note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director

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