In this episode of Outside the Box, we dig into the art and the struggle of giving and receiving feedback. Leaders in fire and EMS know it is uncomfortable, but it is also essential for fostering growth, building trust, and cultivating a strong culture. From “you should know better” frustrations to timely, specific coaching, we unpack how feedback can build people up instead of breaking them down. We also flip the mirror on leaders, because it is not just about giving feedback, it is about being open to hearing it ourselves.

Feedback feels uncomfortable because it forces us to confront not just our performance, but also our behavior, and often at inopportune times. Yet vague feedback like “good job” is rarely enough. The most effective feedback is timely, specific, and focuses on actions rather than personality, demonstrating belief in someone’s potential rather than criticism of who they are. At the same time, receiving feedback requires humility and perspective, as it can either bruise egos or build credibility depending on how we handle it.

Ultimately, feedback is not just advice; it is one of the most powerful tools leaders have to shape culture, inspire growth, and develop trust within their teams. The question every leader must ask is this: Are we willing to give it honestly and receive it openly?

In this episode of Outside the Box, host Kevin sits down with Ret. Chief Ken Prillaman, a veteran fire service leader with nearly five decades of experience, to discuss something every leader needs to master: seizing opportunities.

From career growth to training, mentorship, and seizing the right moment to step up, this conversation explores why saying “yes” matters and how leaders can model opportunity-taking for their teams. Chief Prillaman shares lessons from his time as a Fire Chief and his work with the Texas Fire Chiefs Association.

Key Takeaways:
• Why seizing opportunities is critical for leadership growth
• How vulnerability and authenticity build credibility with your crew
• The danger of letting fear keep you from valuable chances
• Why mentorship and unscripted conversations matter more than ever
• How the fire service must evolve to connect with today’s generation
• The power of modeling opportunity-taking for the next wave of leaders

If you’re a current or aspiring leader in Fire or EMS, this episode will challenge you to stop waiting and start acting.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. Please note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of Outside the Box, we explore how Fire and EMS Leaders can intentionally shape workplace culture. Whether you lead a station, a shift, or a department, culture is happening whether you design it or not.

Our host, Kevin, sits down with returning guest and school principal Kathy, whose leadership in education mirrors many of the same challenges faced in fire and EMS, including limited resources, high turnover, and the need to build strong crews from diverse teams. Together, they delve into the practical aspects of culture, how to build it, maintain it, and steer it when it begins to shift.

Key takeaways

· Why culture starts with who you hire.

· How subcultures exist within departments, and why they matter.

· Creating environments people want to work in.

· Leadership behavior as a mirror: your crew sees everything you do.

· How to build crew cohesion.

· The importance of chain-of-command clarity and how it impacts morale.

· Clear expectations and consistent follow-through foster trust.

· Using feedback and reflection to improve yourself and your team

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. Please note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director

#FireLeadership #EMSLeadership #FirehouseCulture #OutsideTheBoxPodcast #FirstResponderWellness #PublicSafetyLeadership #FixTheCulture #CompanyOfficer #FireServiceTraining

Welcome to this essential episode of "Outside the Box," where host Kevin and guest Ashley Stakes, a licensed professional counselor and former paramedic, explore the psychological impacts of traumatic stress experienced by first responders. Discover how traumatic events can overwhelm the coping capacities of those in emergency services, leading to conditions such as PTSD.

In this informative discussion, Ashley clarifies the distinctions between traumatic stress and cumulative stress, providing essential insights into the symptoms, long-term effects, and management strategies for acute stress disorders and PTSD. The episode highlights therapeutic approaches like Eye Movement Desensitization and Reprocessing (EMDR), offering first responders effective coping strategies and resilience-building techniques.

Whether you're a healthcare professional, a first responder, or someone interested in the mental health challenges emergency workers face, this episode is rich with information. Learn about stress management in high-stress professions and discover psychological tools available to support mental health and resilience in adversity.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of "Outside the Box," join host Kevin and guest Ashley Stakes, a licensed professional counselor and former paramedic, as they discuss the critical issue of burnout among first responders.

Ashley brings her dual expertise to illuminate the psychological and physiological impacts of stress and burnout in high-stress professions, particularly those in emergency services.

The discussion delves into the concept of cumulative stress—the buildup of unresolved tension that can lead to burnout. Ashley and Kevin discuss the stages of stress accumulation, from the initial provocation characterized by heightened alertness and adrenaline surges to the eventual exhaustion that can lead to severe mental health issues.

The episode also covers practical strategies for recognizing the signs of burnout and effectively managing stress through positive coping mechanisms such as physical activity, social connection, and professional counseling. Tune in to gain valuable tools and advice to help navigate the challenges of burnout and ensure long-term well-being in your professional and personal life.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of Outside the Box, Kevin is joined again by Mary to discuss the power of resilience and facing life's toughest challenges. Mary shares her journey from overcoming cancer twice and a difficult childhood to becoming a successful businesswoman. Despite her introverted nature and anxiety, she transitioned from a technical oil and gas role to a thriving real estate career.

Mary emphasizes the importance of seizing opportunities and facing fears head-on, demonstrating how engaging in challenging activities like jujitsu builds resilience. The conversation parallels her experiences and the high-stakes decisions EMS professionals face, highlighting the value of composure and confidence in adversity.

Tune in to Outside the Box for an inspiring discussion on resilience, personal growth, and the impact of a positive mindset in both personal and professional life.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of "Outside the Box," Kevin and guest Kathie Leverence explore the essential critical thinking and problem-solving skills in educational and emergency service contexts. With her rich experience in public education, Kathie discusses the parallels between teaching strategies for children and adults, highlighting the importance of developing these skills for functional decision-making.

Key topics include fostering environments where making mistakes is part of learning, strategies for grouping students of varying abilities to maximize educational outcomes, and the parallels between leadership in schools and emergency services. The discussion also covers practical training approaches prioritizing real-world applications and continuous improvement.

Tune in to gain insights into effective teaching and problem-solving
techniques that can be applied across professions. Don't miss this episode for a deeper understanding of how critical thinking can be cultivated and used in various settings. Subscribe for more from "Outside the Box!"

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

In this episode of "Outside the Box," Kevin and his guest, Mary, reflect on the universal significance of first impressions and how they matter across vastly different industries. The conversation reveals the undeniable impact of presenting oneself with intention and professionalism, regardless of the field.

We explore the parallels between selling homes and providing emergency services, focusing on the critical role of making a solid first impression. Whether staging a home to captivate potential buyers or arriving at an emergency scene with the confidence and composure to handle a crisis, how professionals present themselves can dramatically influence outcomes and perceptions.

This episode is a compelling discussion on the importance of first impressions, the strategies for maintaining a professional image, and the surprising ways these concepts intersect across different professions. Tune in to Outside the Box for insightful perspectives on achieving excellence and making every first encounter count.

Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.