Angus “Gus” Pitkethley of Rosewood Hong Kong joins us for this episode — and fair warning: if you weren’t already thinking about a trip to Hong Kong, you will be after this one.

Rosewood Hong Kong has just been named the No. 1 Hotel in the World (a coincidence after featuring this year on Offloaded Podcast? We think not!) , and Gus takes us behind the scenes of what it really takes to reach — and stay at — the top. From its “vertical estate” approach to design and art-led storytelling, to the way Rosewood blends luxury, culture, and a deep sense of place, this is a masterclass in how to build a flagship hotel that resets the bar globally.

But this episode isn’t just about the hotel.

Gus also gives us his own story, from Double Bay to London to New York, and the insider track on expat life in Hong Kong — what makes the city tick, why it’s firmly back on the world stage, and how it continues to evolve as one of the most electric, layered, and globally connected destinations on the planet. Think street food to sky bars, harbour views to hidden beaches - Hong Kong still knows how to impress even the most well-travelled guest.

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This episode is brought to you by Rosewood Hong Kong. We hope you enjoy it — and if you’d like to support us, you can sign up for our newsletter at www.offloaded.com.au where you’ll receive insider details, first notification on new episodes, occasional competitions, and much more.

You can also follow us on LinkedIn and Facebook.

Oh, and if you haven’t already — subscribe to the podcast on your preferred platform.

Links mentioned in this episode:

Angus Pitkethley on LinkedIn:
Rosewood Hong Kong:

Malik Fernando of Resplendent Ceylon is our guest for this episode. And a word of warning before we continue...you're going to want to visit Sri Lanka after this one. This short video will paint the picture of what's discussed in this episode.

Malik's father, Merrill J. Fernando, founded Dilmah Tea in the 1980s after realizing the need for a Sri Lankan-owned brand that celebrated single-origin Ceylon tea. Starting in Australia with Kamahl singing the jingles, Dilmah became a household name and one of the first tea brands packed at source rather than overseas.

Building on that legacy, Malik launched Resplendent Ceylon, Sri Lanka’s first Relais & Châteaux hotel collection. What began as renovated plantation bungalows evolved into five award-winning boutique properties spanning tea country, beaches, and wildlife reserves.

Each property is built around Malik’s philosophy of “luxury with purpose” — combining five-star hospitality with meaningful community impact.

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This episode is brought to you buy Rosewood Hotels and Interline Travel. We hope you enjoy, and if you'd like to support us you can sign up for our newsletter at www.offloaded.com.au where you'll receive insider details, first notification on new episodes, occasional competitions and much more.

You can also follow us on LinkedIn and Facebook. We'd like that.

Oh, and if you haven't already, subscribe to the podcast on any podcast platform!

Nicole O’Sullivan is redefining how travel professionals sell.

With over two decades in the industry that includes six years in the US, she has a sharp eye for what works and what doesn't.

Nicole's unique offering to the industry begins with 'mystery calling', during which she assesses how wholesalers, tour operators and agents are communicating with agents, clients and each other.

Could we all improve? You bet we can.

In this terrific chat that’s brilliant for - well, everyone - Richard and AC ask Nicole about what led her to start this unique business. It all begins with letter listening, she says, which aligns with our thoughts because we're always after a better quality of listener.

You can connect with Nicole via her website at Bird's Eye View Consulting, and via her LinkedIn profile

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This episode is brought to you buy Rosewood Hotels and Interline Travel. We hope you enjoy, and if you'd like to support us you can sign up for our newsletter at www.offloaded.com.au where you'll receive insider details, first notification on new episodes, occasional competitions and much more.

You can also follow us on LinkedIn and Facebook. We'd like that.

Oh, and if you haven't already, subscribe to the podcast on any podcast platform!