In this episode, learn how Southcentral Foundation pursues improvement and innovation. This episode discusses how SCF embeds improvement throughout the organization; the structure of Organizational Development, SCF's dedicated improvement department; SCF's READI model for improvement; and how SCF approaches improvement projects.

This episode covers employee onboarding at Southcentral Foundation. It discusses SCF's new hire orientation for all employees, how culture informs the onboarding process, and specific onboarding processes for positions such as Administrative Support, Case Management Support, Managers/Supervisors, and Dental Assistants.

This episode details how SCF uses the voice of the customer to make improvements to the system. It covers the ways in which SCF collects customer feedback, and how it uses that feedback to continually transform and improve the health care system. Also covered is how SCF works with providers to use customer feedback to provide more effective care.

This episode covers how SCF's Board of Directors governs the organization. It details the Board's responsibilities, the Board's relationship with the community, and how it provides oversight for the health care system.

This episode discusses SCF's approach to Elder care. This includes palliative care as part of whole-person care, advance care planning, and the Elder program.

This episode covers SCF's approach to maternal child health. It discusses how SCF supports customer-owners from before pregnancy through 2-3 years of age.

This episode discusses the topic of trauma-informed care, and how SCF works to support people impacted by trauma. Learn about how SCF embraces the role of story in the healing process.

Substance use is a complex issue with many facets and a wide variety of approaches have been tried with varying degrees of success. Southcentral Foundation has developed an approach that differs from more standard treatment in significant ways. The approach has enabled SCF to build relationships with those impacted by substance use, reduce barriers to engagement, and increase community awareness of support available.