Episodios

  • Summer Review Part 2 - Travel Disruptors

    Summer Review Part 2 - Travel Disruptors
    Oct 16 2023
    In part 2 of our summer travel review, we expand beyond travel scams and trends to look back on major events. From wildfires to coups, Operations Manager Declan McDermott and Intelligence Lead Paul Trotter discuss the impacts of global events on travellers.  They discuss the importance of research and preparing for a destination prior to travelling - as many major events can be anticipated.  Be sure to listen to the full episode for examples on how one event can have a ripple effect of disruption to better understand its impacts and what to prepare for when abroad.  Learn more about your ad choices. Visit megaphone.fm/adchoices
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    17 m
  • Summer Review Part 1 - Travel Trends

    Summer Review Part 1 - Travel Trends
    Oct 2 2023
    In this episode, we look back on the summer travel trend predictions we shared in May to see what we got right vs what surprised us. Operations Manager, Declan McDermott, sits down with Intelligence Lead, Paul Trotter, to compare assistance cases with pre-COVID numbers and discuss what disrupted traveller's plans the most. From travel scams to traveller mistakes, we cover what impacted leisure and business travellers alike. Paul also shares his top tips for travel safety and preparation to make sure you mitigate risks before your next trip. Stayed tuned for part two where Declan and Paul open the conversation to include other key travel disruptors we saw over the busy summer months in our next and final episode of season 3. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    19 m
  • Safe and Sound Part 3: Planning for the 'What Ifs' - CMO DR Luke Banks

    Safe and Sound Part 3: Planning for the 'What Ifs' - CMO DR Luke Banks
    Aug 28 2023
    The final part of our Safe and Sound Series is with Dr Luke Banks, Regional Chief Medical Officer - EMEA for World Travel Protection (WTP). In this episode, we cover the importance of planning for the 'what ifs' when travelling. From where to go through to who to call - having a plan ahead of an incident is a critical component to managing a situation. Dr Banks also covers complex evacuations as well as likely medical disruptors in the EMEA region. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    11 m
  • Safe and Sound Part 2: Getting You Home - CMO Dr Neil Slabbert

    Safe and Sound Part 2: Getting You Home - CMO Dr Neil Slabbert
    Jul 24 2023
    Part 2 of 3 in the Safe and Sound Series is with Dr Neil Slabbert, Regional Chief Medical Officer - Asia Pacific for World Travel Protection (WTP). In this episode, we cover three ways to coordinate a return flight home for unwell travellers. The last one even surprises many doctors! Dr Slabbert also covers frequent medical risks and common challenges when coordinating care in the Asia Pacific region.  Learn more about your ad choices. Visit megaphone.fm/adchoices
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    24 m
  • Safe and Sound Part 1: Inspired by Healthcare - CMO Dr Joel Lockwood

    Safe and Sound Part 1: Inspired by Healthcare - CMO Dr Joel Lockwood
    Jun 27 2023
    Part 1 of 3 in the Safe and Sound Series is with Dr Joel Lockwood, Regional Chief Medical Officer - Americas for World Travel Protection (WTP). In this episode we discuss multiple healthcare best practice frameworks that have inspired WTP's medical assistance model. From senior doctors continuing to work in hospitals to creating a collaborative environment for "hallway talks" and structuring shifts in a way that minimises human error - we hear what that looks like and why it matters for travellers.  At the end of the episode, Dr Lockwood shares one of the most common issues travellers face - and an easy way to prevent it happening to you. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    15 m
  • Safe Travel Series: Navigating European Summer Travel

    Safe Travel Series: Navigating European Summer Travel
    May 21 2023
    Despite the recent WHO announcement to downgrade the global emergency status, the impacts of Covid-19 on travel persists, particularly as we enter the bustling summer season. In this episode, Regional Security Director, Kate Fitzpatrick, and Operations Manager, Declan McDermott, delve into the intricacies of summer travel in 2023, addressing challenges faced by both leisure and business travellers. Listen to this episode for top scams and disruptors that could impact your trip. They also discuss the complex discrepancies in availability vs demand, how reservations aren't guaranteed, and the optimal timing for booking trips.  Whether you're heading out for a business trip or leisure holiday, tune in to this episode for expert advice, equipping you with confidence to navigate the summer travel season successfully. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    32 m
  • Protecting Businesses & Travellers from Corporate Espionage | Intelligence Expert

    Protecting Businesses & Travellers from Corporate Espionage | Intelligence Expert
    Apr 28 2023
    Corporate espionage is a growing threat that can have devastating consequences for businesses of all sizes. In this episode, we're joined by Paul Trotter, intelligence lead at World Travel Protection. We explore what corporate espionage is, how prevalent it is in today's business landscape, and the common tactics used against organisations and travellers. We also discuss how companies can protect themselves, balance the costs of implementing security measures, and respond to an attack. We cover high-profile cases and how technology has impacted corporate espionage techniques. Listen to the end for top tips on how you can avoid falling victim to this threat.  Learn more about your ad choices. Visit megaphone.fm/adchoices
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    27 m
  • Behind the Scenes of Travel Assistance: Provider Networks

    Behind the Scenes of Travel Assistance: Provider Networks
    Mar 27 2023
    Join us for this episode of NAVIGATE as we delve into the world of provider networks and travel risk management with Alerah Turner. Alerah is the newly appointed COO of World Travel Protection and brings with her over seven years of experience as the Director of Global Provider Networks. Alerah shares her insights on a range of topics related to provider networks, including what they are, why they're essential to keeping travellers safe, and the process of vetting providers to ensure the highest standards of safety and quality. We'll also learn about the approach taken by the network team to respond to specific assistance requests, and how technology supports both the team and travellers in accessing the right care at the right time, and for the right price. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    15 m