UDR a longtime centralization pioneer in multifamily, eventually hit a crossroads. In this episode, Josh Gampp, SVP of Centralized Operations and CTO at UDR, shares how the company evolved from building its own internal CRM to partnering with Funnel and rolling out a product suite built for centralization. He dives into what drove the shift, how they approached change management, and why real transformation requires both the right tools and the right leadership.

Looking for more perspectives from UDR? Check out these previous episodes:

– Scott Wesson on making every bit of data count

– Jerry Davis the godfather of centralization and the new operating model

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

Fresh off the saloon-swinging energy of Apartmentalize, this episode of The Report dives headfirst into the industry’s biggest debates: centralization, automation, and whether AI is here to help or replace us.

Tyler Christiansen, CEO at Funnel, joins Alex Howe, SVP Marketing and Growth at Funnel, to unpack the conference buzz, share results from Funnel’s latest product launches (including 96% renter satisfaction with online leasing!), and throw down hot takes on why fully automated human-less AI leasing models risk disengaging teams and eroding renter trust. We also tackle Andreessen Horowitz’s latest AI housing bets and why the future isn’t AI-only—it’s AI plus humans.

Topics include:

—Centralization’s rise for third-party managers
—Why a human-less 100% AI isn’t the answer for leasing
—Real-world results from Funnel’s Insights and online leasing solutions
—Brand identity, customer experience, and the danger of forgetting the humans
—A16Z’s investment in Flow and the evolving AI-housing frontier

Yeehaw!

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.

We just wrapped Forum, our annual event for believers a better operating model.

From BIG AI announcements and deep conversations with industry leaders, to unforgettable moments with Iration, Aaron Weber, Nicholas Thompson, and Ryan Holiday—it was three days jam-packed with industry leaders pushing for a better and brighter path forward for multifamily.

So today we'll take you behind the scenes.

This episode shares what we announced, what inspired us, and where we’re headed next.

To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too.