Inside the Funnel with Mallory Sheibley — Designing AI for a people-first multifamily industry

Rather than chasing novelty, Mallory Sheibley, Lead Product Manager - AI at Funnel, is focused on building something more difficult and more durable; AI that improves outcomes in a people-first, highly regulated industry without stripping away judgment, trust, or accountability.

In this episode we cover:

What AI is actually for: Reducing repetitive work so teams can focus on judgment, empathy, and relationships.

Building AI for high-trust, regulated work: Clear guardrails and human review are what make AI usable at scale.

Why “self-learning” AI is mostly a myth: Autonomous learning sounds efficient but introduces risk without oversight.

Perfecting the handoff, the hardest design problem in AI: Knowing when the system should act and when it should step aside.

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