In this episode of “Most People Don’t, But YOU DO!”,, Bart sits down with Carlos Silva, President of Anthem Sports & Entertainment, to explore leadership, learning, and the art of creating unforgettable experiences. From his early days as a Division I tennis player at Boston College, to earning a master’s degree in computer science, to leading major sports and media organizations, Carlos shares how curiosity, design thinking, and disciplined decision‑making shaped his career. He offers a behind‑the‑scenes look at growing TNA Wrestling, Invicta MMA, Fight Network, and Game+, while revealing why listening hard, learning fast, and caring deeply about people and experiences are at the heart of sustainable success.

Major Takeaways / Learnings

"Leadership is learned on the road, not on a straight path. Careers are built through timing, forks in the road, and willingness to adapt."

"Athletics build leadership instincts. Coaching, teamwork, resilience, and accountability translate directly into business leadership."

"Design drives experience. From tickets to TV graphics to arena energy, the smallest details shape how people feel."

"There are two audiences in live events. The in‑venue fan and the at‑home viewer both need intentional, tailored experiences."

"Listen hard and learn. Credibility comes from humility, presence, and learning from the people closest to the work."

"Make decisions quickly and adjust. Waiting for perfection slows growth — act, measure, refine, repeat."

"Strong teams outperform strong ideas. Hiring great people and trusting them creates momentum across organizations."

"Consistency builds confidence. Small daily disciplines compound into long‑term success."

Memorable Quotes

“Listen hard and learn.”

“No one likes to go to an empty restaurant — energy matters.”

“You don’t need perfection. You need a decision.”

“Every experience is built from a thousand small details.”

“If it doesn’t work, you change it tomorrow and move forward.”

“Consistency is one of the most powerful leadership tools.”
Why It Matters / How to Use It

This episode is a masterclass for leaders, creators, and builders who want to scale impact without losing humanity. Carlos Silva demonstrates that success isn’t about knowing everything — it’s about listening, learning, and continually improving the experience for people on both sides of the product. Whether you lead teams, design customer experiences, or manage complex organizations, the lessons here reinforce the power of curiosity, humility, and disciplined action. If you want to build momentum, stay grounded, and lead with confidence, this conversation offers a clear and practical roadmap.

In this deeply moving and powerful conversation, Bart sits down with David Meltzer — globally recognized entrepreneur, chairman of the Napoleon Hill Institute, former CEO of the

Lee Steinberg Sports & Entertainment Agency, and one of the most authentic voices in leadership today. David opens up about his childhood, his drive to succeed, his rise to massive financial success, and the painful wake‑up calls that forced him to confront ego, fear, and self‑hatred. Through stories of family, faith, bankruptcy, humility, and service, David shares the mindset shift that transformed his life: moving from making money for happiness to making money to help people. This episode is a masterclass in purpose, kindness, asking for help, and living in alignment with who you are meant to be.

Major Takeaways / Learnings

• Money doesn’t create happiness — purpose does. David learned that financial success without service leaves an unfillable void.
• Ego is fear in disguise. The ego shows up as the need to be right, superior, offended, or separate — and it interferes with our potential.
• Stop is a superpower. Pausing, breathing, and choosing intention is how we move from ego to alignment.
• You live in a universe of more than enough. The real work is identifying what you’re doing to interfere with it.
• Asking for help is giving. When you ask someone for help, you give them the opportunity to serve and feel purpose.
• Kindness beats being right. Choosing compassion in everyday moments changes relationships and outcomes.
• Daily discipline creates lasting change. David lives by consistent practices rooted in faith, gratitude, and devotion.
• True leadership is service. David defines success as being a “beloved servant” to others.

Memorable Quotes

• “You’re either humble — or you’re about to be.”
• “I don’t live to get more. I live to interfere less.”
• “Ego is fear showing up as the need to be right.”
• “Ask for help — it’s one of the greatest gifts you can give someone.”
• “Make a lot of money for the sake of helping a lot of people.”
• “Be kind to your future self.”

Why It Matters / How to Use It

This episode is a blueprint for anyone chasing success but feeling unfulfilled, overwhelmed, or disconnected. David Meltzer’s honesty about ego, fear, loss, and redemption gives listeners permission to pause, reflect, and realign their lives. Whether you’re a leader, entrepreneur, parent, or someone searching for meaning, this conversation offers practical wisdom on how to live with intention, serve others, and build a life rooted in purpose — not performance. The lessons shared here remind us that happiness comes not from accumulation, but from alignment, generosity, and asking for help.

Recorded live in Boston, Bart sits down with Milt Herbert, Executive Director of the Boston Convention & Marketing Center, for a masterclass in leadership, discipline, and humanity. Milt shares his unconventional journey — from flunking out of college, to serving in combat, to becoming a professor, technologist, entrepreneur, and ultimately a long-tenured executive leader. With humility and clarity, Milt explains how military discipline reshaped his life, why treating people like people is the foundation of leadership, and how focusing on customers as humans — not transactions — creates lasting success. This conversation is packed with wisdom on work ethic, family, learning, customer experience, and what most leaders still get wrong.Major Takeaways / Learnings

• Discipline can change everything. Milt credits military service with reshaping his mindset, work ethic, and focus.

• Early failure doesn’t define your ceiling. Flunking out of college didn’t stop him from earning an MBA, teaching, and entering a PhD program.

• Leadership is about people, not roles. Employees have full lives outside work — great leaders respect and support that reality.

• Integration beats balance. Milt prioritized family, coaching his kids’ teams and staying present while building a demanding career.

• Be a lifelong learner. From coding to tennis to leadership, curiosity and self‑teaching fueled every chapter of his life.

• Customers are humans first. The best way to serve customers is to understand their goals, pressures, and definitions of success.

• Listening is a leadership superpower. Ask questions, stay quiet, and truly hear people — that’s how trust is built.

• Strong teams feel like family. When people feel cared for, respected, and seen, they stay — and they perform.

Memorable Quotes

• “People don’t show up for work — work isn’t their whole life.”

• “You keep your mouth shut, you listen, and you ask questions.”

• “Customers have jobs to do — our job is to help them succeed.”

• “It’s always about the people. It’s never just about the business.”

• “I’m only one person — it’s the team that makes everything happen.”

• “Family first isn’t a slogan. It’s a responsibility.”

Why It Matters / How to Use It

This episode is a blueprint for leaders who want to build trust, loyalty, and performance without sacrificing humanity. Milt Herbert’s story proves that discipline, empathy, and curiosity can coexist — and that the strongest organizations are built by leaders who listen, care, and understand people beyond their titles. Whether you lead a team, serve customers, raise a family, or are still finding your path, this conversation offers timeless lessons on how to show up, how to lead, and why people first is not optional — it’s essential.

In this powerful and refreshingly honest conversation, Bart sits down with Brittany Shoul, SVP of Revenue Strategy & Ops at MCI USA. Brittany shares her journey from being the first in her family to attend college, to discovering her leadership voice, to becoming a respected leader who champions authenticity, empathy, and integration over “balance.” She reveals how her upbringing, her grandmother’s influence, her early leadership experiences, and her work in sales shaped the leader she is today. Brittany opens up about drive, fulfillment, emotional intelligence, and why showing up like you belong—exactly as you are—is one of the most underrated skills in life and business.

💡 Major Takeaways / Learnings

• Authenticity isn’t a buzzword — it’s a strategy. Brittany insists that showing up as your true self is not only allowed, but powerful.

• “You can do anything, but you can’t do everything.” A core message she teaches her daughters, colleagues, and herself.

• Balance is a myth; integration is real. Your life will never be perfectly even — but you can blend what matters in healthier ways.

• Fulfillment fuels drive. Brittany isn’t trying to “prove” anything; she’s driven by the impact she can make on her team, her family, and her industry.

• Leadership means giving people permission. Sometimes people just need to hear “It’s okay” — to leave early, to rest, to take space.

• Show up like you belong. Even if you’re young, new, nervous, or different — the room is for you, too.

• Find mentors everywhere. If your company doesn’t offer strong leadership, seek it through networking, LinkedIn, peers, or past relationships.

• Kindness and connection matter. Whether talking to a housekeeper or meeting someone at an event, presence and authenticity build trust.

  
  

  💬 Memorable Quotes

• • “You can do anything — you just can’t do everything.”

  • “Show up like you belong.”

  • “Fulfillment comes from the impact you make — at home, and at work.”

  • “Balance implies everything is equal. That’s not real. Integration is.”

  • “Be yourself. No one needs a business-professional robot.”

  • “It’s okay to be excited. It’s okay to be nervous. Just show up.”

  ✨ Why It Matters / How to Use It

  This episode is a guide for anyone trying to grow in their career while staying true to themselves. Brittany’s journey shows listeners that success doesn’t come from perfection — it comes from authenticity, connection, and courage. Her practical insights help young professionals, leaders, and parents understand how to integrate ambition with life, how to care for themselves and their teams, and how to build confidence even when the room feels intimidating. Anyone struggling with imposter syndrome, burnout, or self-doubt will find grounding, encouragement, and permission to be human — while still striving for more.

In this heartfelt and candid episode, Bart sits down with Zane Kerby, President & CEO of ASTA (American Society of Travel Advisors). They explore the soul of travel, the evolution from “travel agents” to “travel advisors,” the emotional impact of seeing the world, and how empathy, kindness, slowing down, and meaningful connection shape a life well lived. Zane shares stories from his 30-year anniversary trip to Colombia, childhood influences, leadership philosophies, and why travel advisors are more vital now than ever. This conversation is human, emotional, and a reminder that travel doesn’t just show us the world—it shows us ourselves.

Major Takeaways / Learnings

1. Travel Advisors Matter More Than Ever

1. • “Travel agent” felt transactional; “travel advisor” reflects guidance, advocacy, and expertise.
   • Travelers want transformation, not transactions.
   • Advisors are the trusted partners who know what most travelers don’t.

1. Travel Makes Us More Human
2. • Travel builds empathy and reduces ego.
   • Seeing how others live widens perspective and deepens understanding.
   • Shared vulnerability while traveling brings people together.
3. The Best Memories Are on the Road
4. • Zane’s most meaningful family moments happened during travel.
   • Being away from routine creates space for deeper conversations and connection.
   • Small moments become lifelong memories.
5. Slowing Down Creates Kindness
6. • Zane’s advice: slow down, listen, and be available to be interrupted.
   • Pausing helps us notice others and step in to help more often.
7. Leadership Rooted in Humility
8. • Zane’s parents modeled respect, humility, and kindness.
   • Great leadership is about presence, consistency, and treating people well.
   • Hire smart people, pay them fairly, and share the credit.
9. Stick With What Matters

1. • Zane believes in endurance and commitment.
   • “Most people don’t stick with it…but you do.”

Memorable Quotes

• “Most of the important memories I have with my wife and family are from travel.”
• “Travel makes you less ego-centric and more human.”
• “The more planes of people we send around the world, the fewer bombs we have to send.”
• “An advisor works for you. Not for a supplier—for you.”
• “Slow the heck down.”
• “Some opportunities to help make you feel human.”
• “All that I am or hope to be, I owe to my angel mother.”
• “Most people don’t stick with it…but you do.”

Why It Matters / How to Use It

For Travel Advisors
Your work matters more than ever. You’re not booking trips—you’re shaping how people see the world and each other. You help create life-changing experiences.

For Leaders

Slow down. Listen deeply. Treat people well. Presence is powerful. Hire smart, kind people and give credit freely.

For Everyone

Travel as much as you can. Say yes more often. Go and see the world—it expands your understanding, deepens your empathy, and enriches your life. And when you’re not traveling, practice the same principles: pause, notice, listen, help.

Travel is an empathy engine. It makes us better humans. And as Zane reminds us, the world becomes a better place when we choose to go, see, and connect.

More about Zane Kerby here: Zane Kerby | LinkedIn

More about ASTA here: Home

In this episode, Bart sits down with Sara Murray, founder & CEO of Murmaid International, sales trainer, keynote speaker, and host of Prospecting on Purpose. This conversation explores Sara’s journey from corporate to entrepreneur, her “ABAV” philosophy (Always Be Adding Value), the mindset behind confidence, abundance, and authentic connection, and the simple human behaviors that create massive business impact.

Sara shares candid stories about positivity, self-belief, gratitude, and what happens when you consistently show up as someone who notices, connects, and overdelivers.

Major Takeaways / Learnings

• “Always Be Adding Value” (ABAV) is the game-changer

Sara’s foundational philosophy: every interaction is a chance to make an emotional deposit. Add value before you ask. Add value even when you don’t need anything. Add value when it costs nothing. This is what builds reputation, trust, and opportunity.

• Confidence isn’t arrogance, it’s earned through action

Sara teaches how to “jump up on the pedestal” instead of shrinking in front of high-value clients. Confidence is built by collecting experiences, learning from people, and trusting your strengths.

• Abundance > Scarcity

Even in competitive industries, there’s more than enough success to go around. Sara and Bart connect over the idea that generosity creates momentum. When you give without expectations, the world opens up.

• Sales isn’t pushing, it’s helping

If your product or service genuinely improves someone’s business or life, then outreach isn’t “bothering” people. It’s informing them of value they deserve to know about.

• Listening is the new superpower

People miss opportunities because they’re too busy “performing.” Listening deeply to needs, hints, frustrations, vacations, or tiny details, creates connection. It’s rare. And therefore powerful.

• Personal touchpoints matter more than automation

Automation is fine. Humanity wins. A review. A thoughtful suggestion. A follow-up based on something they said. Most people don’t do these small acts, which is why they stand out.

• Entrepreneurship requires patience and faith

Sara emphasizes that the first few years are harder, longer, and more demanding than expected. But with patience, belief, and staying aligned with your “why,” the payoff is life-changing.

• Your childhood shapes your strengths

Sara’s ability to talk to anyone came from sitting next to strangers on flights as a Delta employee’s kid. Every interaction became a data point that built confidence, empathy, and curiosity.

• Value before ask, every time

One of Sara’s favorite examples: she once recommended two novels to someone going on vacation. It got her booked a full year earlier than expected.

• Human > transactional.

Helping people first is the business model

When you focus on helping, not hustling, you attract the right clients, create impact, and build a career you’re proud of.

Memorable Quotes

• “We’re at your service, we’re not your servants.”

• “Everyone’s trying to jump on the pedestal. You don’t have to take anyone off… just put yourself up there too.”

• “Abundance starts when you stop asking and start adding.”

• “If your service genuinely helps people, they need to know about it. That’s not bothering them, that’s doing your job.”

• “Patience and trust, that’s the hardest part of entrepreneurship.”

• “Changing someone’s life wasn’t my why at first… but it became my why.”

Why It Matters / How to Use It

• Model Sara’s A-BAV approach: Look daily for no-cost, meaningful ways to surpass what “most people don’t” do.

• Shift from scarcity to service: Helping without keeping score amplifies everything, your brand, referrals, confidence, and results.

• Lead with humanity: Automation can draft. You deliver the emotion.

• Be confident by being curious: Ask more. Listen more. Notice more.

• Build emotional bank accounts before withdrawals: Look for tiny deposits that compound into trust.

Resources:

LinkedIn: Sara Murray | LinkedInWebsite: Sara Murray

In this powerful and deeply human episode of For All the Marbles, Bart sits down with bestselling author and mental health advocate Dana Johnston. Dana opens up about her journey with bipolar disorder from the terrifying onset of insomnia and fear, to rebuilding her life, career, marriage, and sense of purpose. Her book, Shine Bright: Seeking Daylight in the Darkness, has touched thousands, offering hope, practical tools, and a way forward for anyone facing adversity.

This conversation blends vulnerability, wisdom, humor, and heart, making it one of the most inspirational stories shared on the show.

Major Takeaways / Learnings

• You Must Take Care of Yourself First

Dana emphasizes that wellness is the foundation of everything: happiness, stability, career, and relationships.

For her, self-care includes:

• sleep

• hydration

• movement

• music

• meditation

• journaling

“You can’t be happy if you don’t feel well.”

• Mental Health Is Not Linear. It’s a Human Experience

Dana reframes anxiety and depression as universal emotional states, not signs of failure.

She uses a powerful metaphor:

“The blue sky is always there, even when the clouds temporarily cover it.”

• Healing Requires Discipline, Not Perfection

Dana openly shares that even with great habits, she still veers off course sometimes, and that’s okay.

“What matters is that you know what helps you feel your best, and you do more of that.”

• Experience Shapes Change

Many people don’t adopt healthier habits because they haven’t experienced the consequences or the benefits yet. Dana notes that both hardship and role models shape whether people take action.

• We Need a More Sustainable Pace of Work

Dana is a leading advocate of the four-day workweek, not for convenience but for survival in today’s professional climate.

She argues that productivity, happiness, and health all increase when people are rested.

• Turning Pain Into Purpose Helps Others Heal

Dana didn’t write her book to heal herself; she wrote it for the young woman who feels terrified and lost after a bipolar diagnosis.

Her lived experience helps others feel seen, understood, and hopeful.

• Tiny Steps Lead to Big Transformations

Dana reminds us:

“You inch along. You get a little better every year. Don’t expect an overnight transformation. Be kind to yourself.”

Memorable Quotes

• “Take care of yourself first; everything else becomes easier when you feel well.”

• “Emotions are like clouds; they pass. The blue sky behind them never goes away.”

• “People haven’t changed their habits because they haven’t seen the consequences or the benefits yet.”

• “The pace of work in 2025 is not sustainable without rest.”

• “I wrote my book for the 22-year-old girl who just had the rug pulled out from under her.”

• “Every year, you just get a little bit better. Inch along and be kind to yourself.”

Why It Matters / How to Use It

This episode is a reminder that:

• Struggles don’t define you. Your response does.

• Daily habits shape resilience more than motivation ever will.

• You are responsible for protecting your wellness and your peace.

• Your story can help others feel less alone.

• Small, consistent steps create meaningful change.

For listeners facing anxiety, burnout, depression, fear, or any life disruption, Dana’s story shines a light forward:

You can rebuild. You can improve. You can shine bright again.

Resources:

LinkedIn: Dana Johnston, MS, CMP | LinkedIn

Book: daylightanddarkness.com

In this energizing and deeply human conversation, Bart sits down with Carrie Campbell, a longtime Boston Red Sox executive, keynote speaker, culture strategist, and former hotelier. Together they unpack what genuine service looks like, how strong cultures are built, and why creating exceptional experiences isn’t complicated—it’s intentional.

Carrie shares her journey from Fairmont Hotels to Fenway Park, how a culture of care shaped her leadership, and why the Red Sox operate with one of the most empowering philosophies in sports and hospitality: “We are in the YES business.” This episode blends personal storytelling, leadership insight, and practical wisdom for anyone seeking to build healthier workplaces or make courageous career moves.

Major Takeaways and Learnings

Culture Begins With People, Not Processes

Great organizations give employees the tools, training, and clarity to deliver great service. Culture thrives when people feel valued—never when the only priority is profit or reporting.

• Recognition Is a Leadership Strategy

Carrie emphasizes that recognition must be intentional. It means understanding how each person prefers to be acknowledged, connecting praise to impact, addressing missteps with clarity, and creating a consistent rhythm of appreciation.

• You Can Leave Environments That Drain You

When someone feels stuck, unseen, or depleted, Bart and Carrie both reinforce a message many need to hear:

If you can’t change the culture and leadership isn’t listening, you don’t have to stay.

As Bart shares, you can do anything for a year to get back on your feet and rebuild.

• Everyone Can Lead

Leadership isn’t defined by title. It’s defined by behavior. Anyone can model kindness, contribute to culture, mentor a teammate, or take ownership of their environment.

• The Red Sox “YES Business” Philosophy

Carrie offers an inside look at one of the Red Sox’s most defining cultural principles:

“We are in the YES business.”

Employees are empowered with resources like discretionary ticket allotments to proactively solve problems and create memorable moments. It is a simple but powerful philosophy that reduces friction, builds trust, and elevates fan experience.

• Fear Should Protect You, Not Paralyze You

Fear is primal, but it becomes harmful when it keeps us small. Awareness is the first step to choosing courage and forward movement—whether that means learning new skills, addressing workplace issues, or making a major career change.

• Culture Creates Safety

A strong culture is synonymous with psychological safety. It fosters clarity, consistency, trust, and retention. People stay not because of perks, but because the environment feels supportive and human.

Memorable Quotes

• “I fell in love with delivering experiences people remember long after they leave.”

• “There’s no such thing as being too nice. Kindness is not weakness.”

• “If you’re going to survey your people, you owe them a conversation afterward.”

• “Fear is supposed to keep you safe—not stuck.”

• “Everyone is a leader, title or not.”

• “We’re in the YES business, and the culture equips us to say yes.”

• “Most people don’t stop and smell the roses—and be where their feet are.”

Why It Matters / How to Apply It

• For Leaders

Model the culture you expect. Teach. Recognize. Support. Set clear expectations. Equip your people. Create consistency.

• For Employees

You shape culture too. Speak up. Contribute. Support colleagues. Practice kindness. And if the environment harms your wellbeing, give yourself permission to leave.

• For Anyone Feeling Stuck

You are not redundant. You are remarkable.

And you truly can do anything for a year to regain momentum, stability, and hope.