In this November edition of the Microsoft Teams Show, hosts Kristian McCann and Tom Arbuthnot break down the biggest Teams stories from the past month.

We also welcome special guest Ally Ward, M365 Product and Platform Services Manager at Norton Rose Fulbright, who reveals how she automated Microsoft 365 change management via Teams– cutting manual triage time substantially in the process.

This Month's Topics

📧 No Teams Required – Email-to-Chat
Start Teams chats via email links, no account needed. Could this make Teams the go-to UC platform?

📍 Wi-Fi Location Tracking
Teams can auto-detect corporate Wi-Fi to update work location. Admins enable it and users opt in – smart coordination or workplace surveillance?

🏥 NHS Copilot Trial – 400,000 Hours Saved
Copilot could save NHS staff 43 minutes a day, scaling to 400,000 hours monthly. A trial has Microsoft thinking it could.

🤖 Teams Mode for Copilot
Move from solo Copilot research to Teams chat with context, or add Copilot to team conversations for smarter collaboration.

🛡 Teams Security
Microsoft revoked 200+ certificates after fake Teams installers delivered ransomware, showing continued vigilance for security.

🎥 Teams Rooms Updates
Tom runs through a host of Teams Rooms updattes that launched since the last show.

🤖 Claude in Microsoft 365
Anthropic’s Claude now competes with Copilot in M365, introducing multiple AI assistants – productivity booster or workflow headache?

Special Guest: Ally Ward
Ally explains how her ChangePilot process posts message center updates directly into Teams, streamlining communication, reducing errors, and supporting compliance – all while saving hours each week.

👇 Tell us in the comments which story caught your eye!

In this October edition of the Microsoft Teams Show, hosts Kristian McCann and Tom Arbuthnot break down the biggest Teams stories from the past month with the panel.

We also have a special guest Mark Webb, UK Home Office Lead Voice and Video Engineer, who reveals how he used Power Apps to transform Teams call management – reducing service request turnarounds from 5 days to just 6 minutes!

This Month's Topics

🤖 Microsoft Goes Multi-Model with Copilot
Microsoft adds Anthropic's Claude to Copilot alongside OpenAI – is this a strategic shift or just giving enterprises more choice?

📱 Free Copilot Comes to Office Apps
Microsoft is integrating free Copilot chat into Word, Excel, PowerPoint, and Outlook – but what's the catch?

💬 Teams Gets Unified Copilot Chat (With Limitations)
Teams users get enhanced Copilot capabilities – but only if you have the M365 license. Is this creating more confusion?

🎭 Meet Your New AI Agents
Teams and Office get new AI agents including Facilitator for meetings and channel-specific agents. Are we ready for "vibe working"?

📞 BT Wholesale Brings Operator Connect to AppSource
With only 5.7% of Teams users having telephony enabled, could this partnership change the game?

💻 Neat and Cisco Adopt Microsoft's MTR-OS Platform

Special Guest: Mark Webb, UK Home Office Lead Voice and Video Engineer, shares his revolutionary approach to Teams call queue management. Using Power Apps and Azure automation, Mark built a self-service solution that reduced request turnaround from 5 days to 6 minutes.

Mark walks through the technical architecture, lessons learned, and offers advice for organizations looking to automate their own Teams processes.

👇 Let us know in the comments which topic stood out to you the most!

In this September edition of the Microsoft Teams Show, Kristian McCann and Empowering.Cloud's Tom Arbuthnot discuss with our expert panel about recent significant shifts in Microsoft's enterprise licensing, the integration of GPT-5 in Microsoft 365 Copilot, and Microsoft making its own AI models.

Microsoft is killing discounts withing enterprise agreements.

Microsoft will scrap all volume licensing discounts for its online services in November 2025 - a shift that could drive costs up and negotiation leverage down for enterprise buyers.

The integration of GPT-5 with Microsoft 365 Copilot

Microsoft has announced it has rolled out GPT-5, OpenAI’s newest and most advanced AI model, across its flagship productivity, developer, and consumer platforms.

Microsoft's introduction of in-house AI models

Does Microsoft’s first in-house AI models signal a move to reduce Copilot’s reliance on OpenAI?

Plus, Tristan Gayford shares frontline experience on deploying Teams for global enterprises.

Hosted by the UC Today editorial team – tune in for the latest Microsoft Teams updates, expert takes, and real-world insights.

Let us know in the comments which stood out to you the most!

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