Microsoft Teams Show (OCTOBER 2025) Agents in Teams, Multi-Model Copilot & Special Guest Mark Webb

In this October edition of the Microsoft Teams Show, hosts Kristian McCann and Tom Arbuthnot break down the biggest Teams stories from the past month with the panel.

We also have a special guest Mark Webb, UK Home Office Lead Voice and Video Engineer, who reveals how he used Power Apps to transform Teams call management – reducing service request turnarounds from 5 days to just 6 minutes!

This Month's Topics

🤖 Microsoft Goes Multi-Model with Copilot
Microsoft adds Anthropic's Claude to Copilot alongside OpenAI – is this a strategic shift or just giving enterprises more choice?

📱 Free Copilot Comes to Office Apps
Microsoft is integrating free Copilot chat into Word, Excel, PowerPoint, and Outlook – but what's the catch?

💬 Teams Gets Unified Copilot Chat (With Limitations)
Teams users get enhanced Copilot capabilities – but only if you have the M365 license. Is this creating more confusion?

🎭 Meet Your New AI Agents
Teams and Office get new AI agents including Facilitator for meetings and channel-specific agents. Are we ready for "vibe working"?

📞 BT Wholesale Brings Operator Connect to AppSource
With only 5.7% of Teams users having telephony enabled, could this partnership change the game?

💻 Neat and Cisco Adopt Microsoft's MTR-OS Platform

Special Guest: Mark Webb, UK Home Office Lead Voice and Video Engineer, shares his revolutionary approach to Teams call queue management. Using Power Apps and Azure automation, Mark built a self-service solution that reduced request turnaround from 5 days to 6 minutes.

Mark walks through the technical architecture, lessons learned, and offers advice for organizations looking to automate their own Teams processes.

👇 Let us know in the comments which topic stood out to you the most!