In this powerful episode of Mastering Property Management, we sit down with Nael Malaeb, CEO of Guard Tower Security, a new security company redefining what it means to protect properties in Calgary.

With mentorship and support from Picture Perfect Cleaning, Guard Tower is rising quickly by offering a rare combination: the personal, transparent service of a small company and the capability and professionalism of a large firm.

Nael shares what sets Guard Tower apart — and why security has become one of the most urgent priorities in property management today.

🔑 Key Takeaways:

✅ Why Guard Tower is positioned between small-company service and big-company capability

✅ The rising demand for security across Calgary, not just downtown

✅ How one security incident can permanently damage a building’s reputation

✅ Why proactive, visible security is a long-term investment in tenant safety and asset value

📢 Security is no longer optional — it’s essential. And tenants notice when it’s done right.

📺 Watch the full episode here: https://youtu.be/wl7m0I2BR7c

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#GuardTowerSecurity 🛡️ #MasteringPropertyManagement 🎙️ #CommercialSecurity #PropertyManagement 🏢 #CalgaryBusiness #Leadership #RealEstateSecurity #MentorshipMatters #PicturePerfectCleaning 🫧 #CommunitySafety #CRECalgary

📌 Find Nael Malaeb and Guard Tower Security Online:

🔗 Website: Guard Tower Security

🔗 LinkedIn: Nael Malaeb | Guard Tower Security

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this episode of Mastering Property Management, we sit down with Margaret Gorska, Property Manager with Epic Investment Services, to explore the mindset and habits behind truly exceptional property management.

Margaret brings a refreshing mix of emotional intelligence and operational discipline to her role — and she believes the secret to success isn’t just in knowing the lease... it’s in how you treat people.

With decades of insight and a reputation built on kindness, empathy, and a passion for learning, Margaret shares what it takes to stand out in a small, relationship-driven industry.

🔑 Key Takeaways:

✅ Why tenants remember how you treat them more than any financial metric

✅ How curiosity and continuous learning lead to operational excellence

✅ The importance of listening to building operators and being on-site

✅ Why kindness isn’t a soft skill — it’s a powerful strategy

📢 Property management isn’t just about buildings. It’s about people. And when you lead with heart and curiosity, everything else follows.

📺 Watch the full episode here: https://youtu.be/RgAaj_VR1Wk

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#MasteringPropertyManagement 🎙️ #TenantRelationships #OperationalExcellence #PropertyManagement 🏢 #RealEstateLeadership #EpicInvestmentServices #KindnessInBusiness #ContinuousLearning #CRE #YYCRealEstate

📌 Connect with Margaret Gorska & Epic Investment Services:

🔗 Website: Epic Investment Services

🔗 LinkedIn: Margaret Gorska | Epic Investment Services

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this special 40th episode of Mastering Property Management, we dive into what it means to run a family business rooted in trust, tradition, and personal connection.

I sat down with Khalid Keshavjee, Director of Operations at Amhurst Property Management Ltd., to explore the values that guide his leadership—and how his team is blending modern innovation with deep-rooted service.

Amhurst manages a diverse portfolio of residential, condominium, and compact commercial real estate in Calgary. Their mission is simple but powerful: treat every relationship like a partnership, support tenants with compassion and professionalism, and bring peace of mind to owners through sound management practices.

🔑 Key Takeaways:

✅ What it’s like working in a multi-generational family business

✅ The importance of legacy and building on a strong foundation

✅ How technology is streamlining operations behind the scenes

✅ Why face-to-face connections with tenants still matter more than ever

💬 "They enjoy the fact that they know who we are. We know them. There's a personal connection with their home and their property."

📢 Khalid reminds us that while automation and smart systems are great, nothing replaces the power of human connection—especially in property management.

📺 Watch the full episode here: https://youtu.be/IWSzphyhYjE

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#MasteringPropertyManagement 🎙️ #FamilyBusiness #AmhurstPropertyManagement 🏘️ #PropertyManagementLeadership #TenantExperience #YYCRealEstate #LegacyInBusiness #HumanConnection #InnovationInPropertyManagement #CalgaryBusiness #PicturePerfectCleaning 🫧

📌 Find Khalid & Amhurst Property Management Online:

🔗 Website: Amhurst Website

🔗 LinkedIn: Khalid Keshavjee | Amhurst Property Management

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored by: Picture Perfect Cleaning 🫧✨

Creating clean, healthy spaces—and championing the people behind them.

In this special episode of Mastering Property Management, we shine a spotlight on an industry event that’s quickly become a can’t-miss tradition for multi-family property managers in Alberta: the Battle of the Management Companies!

I sat down with Nadia Katz, Business Development Manager for Alberta at 24/7 Restoration, to talk about this incredible event—and why it's about so much more than just games and prizes.

Now entering its 4th year, the Battle was created to bring the property management community together in a fun, casual, and collaborative setting. Hosted at WinSport in Calgary, this event celebrates connection, healthy competition, and appreciation for the people who make our industry thrive.

🔑 Key Takeaways:

✅ Why the Battle of the Management Companies is unlike any other industry event
✅ How events like this strengthen relationships across companies and roles
✅ What attendees can expect from this year’s event—from luge racing to mini-golf
✅ How fun and connection can directly improve workplace culture and collaboration

📢 The message is clear: when we take time to step away from the daily grind and celebrate each other, everyone wins.

📺 Watch the full episode here: https://youtu.be/iKuxJEDNys8

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#BattleOfTheManagementCompanies 🏆 #MasteringPropertyManagement 🎙️ #TeamBuilding #YYCEvents #PropertyManagement 🏢 #IndustryCulture #Networking #CollaborationOverCompetition #247Restoration #PicturePerfectCleaning 🫧

📌 Find Nadia Katz and 24/7 Restoration Online:

🔗 Website: 24/7 Restoration

🔗 LinkedIn: Nadia Katz | 24/7 Restoration

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this episode of Mastering Property Management, we explore how AI is transforming property management with Phil Sobkow from Charter Property Management.

AI isn’t just another tool—it’s a game-changer. Phil describes AI as an infinite team of assistants that can handle administrative tasks, streamline processes, and enhance efficiency. Smaller property management firms that adopt AI now will gain an unfair advantage in pricing, speed, and flexibility, outpacing larger firms struggling with slow adoption.

🔑 Key Takeaways:

✅ AI as a workforce multiplier – How it enhances efficiency and operations

✅ Where to start? – Why ChatGPT is the best entry point for property managers

✅ Small firms, big wins – How AI levels the playing field against larger competitors

✅ The future of AI in property management – What’s coming next

📢 Phil’s advice? Start small. Use AI for simple tasks like email tone-checking, then gradually scale up. The future belongs to those who adapt—and the time to start is now.

📺 Watch the full episode here: https://youtu.be/yUi2JT3BGXE

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#AIinRealEstate 🤖 #PropertyManagement 🏢 #Innovation #ArtificialIntelligence #PropTech #ChatGPT #Efficiency #BusinessGrowth #MasteringPropertyManagement 🎙️

📌 Find Phil Sobkow and Charter Property Management Online:

🔗 Website: https://www.charterpm.ca/

🔗 LinkedIn:
Phil Sobkow https://www.linkedin.com/in/philsobkow/
Charter Property Management https://www.linkedin.com/company/charter-property-management/

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management
https://www.instagram.com/mastering_property_management/

💼 LinkedIn: Jared Sarbit
https://www.linkedin.com/in/jared-sarbit-9604a329/

Sponsored By: Picture Perfect Cleaning 🫧✨
https://www.pictureperfectcleaning.ca/

In this episode of Mastering Property Management, we sit down with Darryl Talbot, Vice President of Astoria Asset Management, to discuss the most critical factors in property management success: communication and technology.

Astoria Asset Management, founded in 2005, has built a strong reputation across Airdrie, Cochrane, Calgary, Olds, and beyond by delivering value-based management, meticulous financial reporting, and exceptional client relationships. With a diverse portfolio spanning residential and commercial condominiums, single-family homes, and homeowners associations, their insights into industry best practices are invaluable.

🔑 Key Takeaways:

✅ Why communication is the #1 reason clients switch property management companies

✅ How trust is built through proactive and transparent interactions

✅ The game-changing role of technology in streamlining property management

✅ Why investing in the right software (like Yardi) enhances tenant experience and operational efficiency

📢 Darryl shares why investing in technology pays off tenfold—leading to faster, more accurate, and more consistent service for clients.

📺 Watch the full episode here: https://youtu.be/WcGkKpuQTwE
🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#PropertyManagement 🏢 #AstoriaAssetManagement #CommunicationMatters 📢 #TechnologyInRealEstate 💻 #MasteringPropertyManagement 🎙️ #RealEstateInnovation 🚀 #Yardi #PropertyInvestment

📌 Find Darryl Talbot and Astoria Asset Management Online:

🔗 Website: Astoria Asset Management

🔗 LinkedIn: Darryl Talbot | Astoria Asset Management

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this episode of Mastering Property Management, we dive into multi-generational real estate investment with Harrison Zivot, Vice President, Investment at Ronmor Developers Inc.. As a third-generation family owner, Harrison shares how Ronmor’s long-term vision sets it apart from other developers in the industry.

Unlike many real estate firms that churn capital for short-term returns, Ronmor has the ability—and patience—to invest in land for generations. As Harrison puts it:

💬 “I look at the pieces of land my grandfather helped purchase—he wasn’t even alive to see them developed. Not a lot of companies have that ability.”

This strategic patience has allowed Ronmor to capitalize on prime locations, shaping Alberta’s real estate landscape with sustainable, high-quality investments that stand the test of time.

🔑 Key Takeaways:

✅ Why long-term vision is Ronmor’s biggest competitive advantage

✅ How multi-generational ownership shapes real estate investment strategy

✅ The importance of prime locations for lasting value

✅ Why Harrison is bullish on Calgary’s entrepreneurial spirit & future growth

📢 Don’t miss this insightful episode on how patience, vision, and strategic planning have made Ronmor a powerhouse in Alberta’s real estate industry.

📺 Watch the full episode here: [Insert Link]

🎧 Listen to the full episode here: [Insert Link]

#Ronmor 🏗️ #MasteringPropertyManagement 🎙️ #RealEstateInvestment 📈 #FamilyBusiness #LongTermVision ⏳ #GenerationalWealth 💰 #PropertyManagement 🏢 #CalgaryGrowth #RealEstateDevelopment

📌 Find Harrison Zivot and Ronmor Developers Inc. online:

🔗 Website: https://ronmor.ca/

🔗 LinkedIn: Harrison Zivot | Ronmor Developers

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this episode of Mastering Property Management, we take you inside the operations of Chinook Mall – one of Canada’s most iconic and beloved shopping destinations! With 252 stores, top-tier restaurants, and a diverse mix of luxury and popular brands, it’s a property that millions of people love to visit.

But how does a mall of this scale run smoothly every day? We get the inside scoop from Mikayla Neustaedter, Operations Manager with Cadillac Fairview at Chinook Mall.

Mikayla shares her day-to-day life managing the fast-paced and ever-changing needs of such a large and complex space. From ensuring tenant satisfaction to maintaining safety and cleanliness for both the public and back-of-house operations, it’s all about creating exceptional places and experiences for everyone involved.

🔑 Key Takeaways:

✔️ What it’s like to manage a massive property with hundreds of stores and stakeholders

✔️ How to balance the needs of diverse tenants, from luxury brands to mid-range stores

✔️ Why safety and cleanliness are critical to delivering an exceptional tenant and customer experience

✔️ The importance of regular maintenance and inspections in a property of this scale

📢 Don’t miss this behind-the-scenes look at how one of Canada’s top shopping centers keeps everything running smoothly!

🎧 Watch now and learn actionable strategies for property management success!

#ChinookMall 🛍️ #PropertyManagement #CadillacFairview #RetailManagement #OperationsLeadership #MasteringPropertyManagement 🎙️ #CustomerExperience #SafetyAndCleanliness 🧹✨ #BusinessInsights

📌 Find Mikayla Neustaedter and Cadillac Fairview Online:

🔗 Website: https://www.cadillacfairview.com/

https://shops.cadillacfairview.com/property/cf-chinook-centre

🔗 LinkedIn: Mikayla Neustaedter | Cadillac Fairview

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨