In this powerful episode of Mastering Property Management, we sit down with Nael Malaeb, CEO of Guard Tower Security, a new security company redefining what it means to protect properties in Calgary.

With mentorship and support from Picture Perfect Cleaning, Guard Tower is rising quickly by offering a rare combination: the personal, transparent service of a small company and the capability and professionalism of a large firm.

Nael shares what sets Guard Tower apart — and why security has become one of the most urgent priorities in property management today.

🔑 Key Takeaways:

✅ Why Guard Tower is positioned between small-company service and big-company capability

✅ The rising demand for security across Calgary, not just downtown

✅ How one security incident can permanently damage a building’s reputation

✅ Why proactive, visible security is a long-term investment in tenant safety and asset value

📢 Security is no longer optional — it’s essential. And tenants notice when it’s done right.

📺 Watch the full episode here: https://youtu.be/wl7m0I2BR7c

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#GuardTowerSecurity 🛡️ #MasteringPropertyManagement 🎙️ #CommercialSecurity #PropertyManagement 🏢 #CalgaryBusiness #Leadership #RealEstateSecurity #MentorshipMatters #PicturePerfectCleaning 🫧 #CommunitySafety #CRECalgary

📌 Find Nael Malaeb and Guard Tower Security Online:

🔗 Website: Guard Tower Security

🔗 LinkedIn: Nael Malaeb | Guard Tower Security

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this episode of Mastering Property Management, we sit down with Margaret Gorska, Property Manager with Epic Investment Services, to explore the mindset and habits behind truly exceptional property management.

Margaret brings a refreshing mix of emotional intelligence and operational discipline to her role — and she believes the secret to success isn’t just in knowing the lease... it’s in how you treat people.

With decades of insight and a reputation built on kindness, empathy, and a passion for learning, Margaret shares what it takes to stand out in a small, relationship-driven industry.

🔑 Key Takeaways:

✅ Why tenants remember how you treat them more than any financial metric

✅ How curiosity and continuous learning lead to operational excellence

✅ The importance of listening to building operators and being on-site

✅ Why kindness isn’t a soft skill — it’s a powerful strategy

📢 Property management isn’t just about buildings. It’s about people. And when you lead with heart and curiosity, everything else follows.

📺 Watch the full episode here: https://youtu.be/RgAaj_VR1Wk

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#MasteringPropertyManagement 🎙️ #TenantRelationships #OperationalExcellence #PropertyManagement 🏢 #RealEstateLeadership #EpicInvestmentServices #KindnessInBusiness #ContinuousLearning #CRE #YYCRealEstate

📌 Connect with Margaret Gorska & Epic Investment Services:

🔗 Website: Epic Investment Services

🔗 LinkedIn: Margaret Gorska | Epic Investment Services

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨

In this special 40th episode of Mastering Property Management, we dive into what it means to run a family business rooted in trust, tradition, and personal connection.

I sat down with Khalid Keshavjee, Director of Operations at Amhurst Property Management Ltd., to explore the values that guide his leadership—and how his team is blending modern innovation with deep-rooted service.

Amhurst manages a diverse portfolio of residential, condominium, and compact commercial real estate in Calgary. Their mission is simple but powerful: treat every relationship like a partnership, support tenants with compassion and professionalism, and bring peace of mind to owners through sound management practices.

🔑 Key Takeaways:

✅ What it’s like working in a multi-generational family business

✅ The importance of legacy and building on a strong foundation

✅ How technology is streamlining operations behind the scenes

✅ Why face-to-face connections with tenants still matter more than ever

💬 "They enjoy the fact that they know who we are. We know them. There's a personal connection with their home and their property."

📢 Khalid reminds us that while automation and smart systems are great, nothing replaces the power of human connection—especially in property management.

📺 Watch the full episode here: https://youtu.be/IWSzphyhYjE

🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN

#MasteringPropertyManagement 🎙️ #FamilyBusiness #AmhurstPropertyManagement 🏘️ #PropertyManagementLeadership #TenantExperience #YYCRealEstate #LegacyInBusiness #HumanConnection #InnovationInPropertyManagement #CalgaryBusiness #PicturePerfectCleaning 🫧

📌 Find Khalid & Amhurst Property Management Online:

🔗 Website: Amhurst Website

🔗 LinkedIn: Khalid Keshavjee | Amhurst Property Management

📌 Stay Connected with Mastering Property Management:

📸 Instagram: Mastering Property Management

💼 LinkedIn: Jared Sarbit

Sponsored by: Picture Perfect Cleaning 🫧✨

Creating clean, healthy spaces—and championing the people behind them.