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In this episode of Manners and Other Matters, Louise Percy explores the fascinating differences in communication and etiquette across the generations and addresses the evolving standards around workplace professionalism, RSVPs, punctuality, social courtesies, and what constitutes politeness in the modern era.

Whether it’s a blunt email or a missed invitation reply, understanding these shifting norms is key to bridging the etiquette divide. Louise welcomes her school friend and renowned HR executive, Hacy Tobias, to the podcast. Together, they discuss the evolving landscape of workplace communication across generations. With warmth, wisdom and wit, they talk about the nuances of professional presence, effective feedback, and the often-overlooked significance of punctuality, RSVPs and non-verbal cues. Whether you're managing teams, mentoring emerging professionals or navigating your own career path, this conversation is rich with insight and practical guidance.

SHOW NOTES: https://thepercyinstitute.com/episode-48-from-boomers-to-zoomers-etiquette-evolution-in-the-multigenerational-workplace/

I'd love to hear from you. Please leave your comments, or ask me any questions here: https://thepercyinstitute.com/contact/

Join Louise in the pursuit of a more elegant life, and be sure to visit her website thepercyinstitute.com for more ideas and inspiration. Follow @thepercyinstitute on Instagram and Facebook, and join the Facebook Group, The Elegance Club for exclusive offers and insights.

Resources and links:

• The Percy Institute website: https://thepercyinstitute.com/
• The Elegance Club Facebook Group: https://www.facebook.com/groups/thepercyinstitute
• The Percy Institute Instagram: https://www.instagram.com/thepercyinstitute/
• The Percy Institute Facebook: https://www.facebook.com/ThePercyInstitute
• Louise Percy LinkedIn: https://www.linkedin.com/in/louise-percy-01866510/
• Music by Josep Monter Martinez via ...

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In this elegant and thought-provoking episode, Louise Percy unpacks the modern tension between true personal elegance and the stylised, curated version of “elegance” popularised by social media. Drawing on her decades of experience, Louise explores what elegance really means from presence, poise and deportment to emotional regulation, dignity, and intention. Whether you’re seeking a more refined presence or questioning the allure of online aesthetics, this episode offers clarity, encouragement, and a grounded reminder that true elegance is a lived experience, not a luxury item.

I'd love to hear from you. Please leave your comments, or ask me any questions here: https://thepercyinstitute.com/contact/

Join Louise in the pursuit of a more elegant life, and be sure to visit her website thepercyinstitute.com for more ideas and inspiration. Follow @thepercyinstitute on Instagram and Facebook, and join the Facebook Group, The Elegance Club for exclusive offers and insights.

Resources and links:

• The Percy Institute website: https://thepercyinstitute.com/
• The Elegance Club Facebook Group: https://www.facebook.com/groups/thepercyinstitute
• The Percy Institute Instagram: https://www.instagram.com/thepercyinstitute/
• The Percy Institute Facebook: https://www.facebook.com/ThePercyInstitute
• Louise Percy LinkedIn: https://www.linkedin.com/in/louise-percy-01866510/
• Music by Josep Monter Martinez via ...

Send us a text

In this episode of Manners and Other Matters, Louise Percy is joined by the inspiring Natalie Love, a single mother of three and founder of a heart-led business designed to support women in creating lives they truly love. Together, they explore what it means to transition gracefully—from overwhelm to empowerment—and how resilience, rituals, and refined systems can transform daily chaos into confident, elegant action. With candid reflections, practical insights, and a heartfelt tone, this episode is a celebration of modern womanhood, elegant reinvention, and the power of starting again.

I'd love to hear from you. Please leave your comments, or ask me any questions here: https://thepercyinstitute.com/contact/

Join Louise in the pursuit of a more elegant life, and be sure to visit her website thepercyinstitute.com for more ideas and inspiration. Follow @thepercyinstitute on Instagram and Facebook, and join the Facebook Group, The Elegance Club for exclusive offers and insights.

Resources and links:

• The Percy Institute website: https://thepercyinstitute.com/
• The Elegance Club Facebook Group: https://www.facebook.com/groups/thepercyinstitute
• The Percy Institute Instagram: https://www.instagram.com/thepercyinstitute/
• The Percy Institute Facebook: https://www.facebook.com/ThePercyInstitute
• Louise Percy LinkedIn: https://www.linkedin.com/in/louise-percy-01866510/
• Music by Josep Monter Martinez via ...