Denver Baker, owner of MD Heating is in the virtual studio this week to talk about his success implementing project financing for his customers. Denver is a long-time friend and fan of the pod, he's joined us in the past to talk other business topics and for a great discussion on EV Service vehicles (See that here: https://youtu.be/PntUWOGWr-o)

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Australian Luke Cazaly is the owner of Flametech Heating & Cooling. Luke is a longtime friend of the pod, it was fun catching up with him and talking business and family. Thanks Luke!

Takeaways

• Luke has been in the heating and cooling industry for 16 years.
• Using software like Service Mate has streamlined his operations.
• Market research helped him set competitive pricing.
• He leaves gaps in his schedule for emergencies and paperwork.
• Building a reputation with manufacturers is key to success.
• Luke is considering hiring qualified personnel for growth.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Eric and Andy discuss the complexities and challenges of managing construction projects, particularly in the plumbing sector. They share real-world scenarios that highlight the importance of proper project management, the necessity of permits, and the impact of customer expectations on project timelines.

The discussion also delves into the differences between time and material pricing versus bidding, emphasizing the need for clear communication and scope definition. Throughout the conversation, they reflect on lessons learned from ongoing projects and encourage community engagement for shared insights.

Takeaways

• Navigating complex projects requires clear communication and management.
• Permits are essential for compliance and can impact project timelines.
• Customer expectations must be managed to avoid misunderstandings.
• Time and material pricing can be beneficial in uncertain project scopes.
• Bidding requires careful consideration of project details and timelines.
• Unexpected issues often arise in older buildings, complicating projects.
• Maintaining flexibility in project management is crucial for success.
• Community feedback can provide valuable insights for handling challenges.
• Learning from past projects helps improve future decision-making.
• Effective project management balances customer needs with operational realities.
  
  

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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In this conversation, the guys discuss the complexities of hvac projects, pricing strategies, and the importance of customer communication in the HVAC industry.

They share personal experiences and insights on how to effectively engage with customers, manage expectations, and highlight the value of quality components.

The discussion also touches on financing options to help customers afford necessary services, emphasizing the need for empathy and understanding in customer interactions.

Takeaways

• Customer expectations can often be misaligned with actual costs.
• Quality components lead to better long-term service and customer satisfaction.
• Empathy in communication can help bridge the gap between price and value.
• Offering financing options can make services more accessible to customers.
• It's important to explain the reasons behind pricing to customers.
• Maintaining a consistent pricing strategy is crucial for business integrity.
• Listening to customer concerns can lead to better service outcomes.
• Highlighting warranties and service benefits can justify higher costs.
• Custom installations require careful consideration and planning.
• Building long-term relationships with customers can lead to repeat business.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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We love reading your questions and comments. Keep sending them!
This week the guys talk partnerships, contracts, marketing during a slowdown and more.

Eric owns a media company along with his business partner John Mesenbrink (host of the Appetite for Construction podcast) so he's had over ten years of experience in this area.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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The very last thing I want to do as the contractor is make a not-so-great situation worse" Andy Mickelson

What happens when you figure out there's a problem on the job, how you handle it says a lot about you as a company/service provider. This week the guys are talking recent jobs and problems and an amazing tax credit/rebate situation happening in Andy's market.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Somewhat of a chat session this week. The guys talk about some products they really like, lots of talk on equipment and piping fittings/materials that make everyday a little faster/easier/enjoyable.

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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Have we become too complacent when it comes to ordering online?

Its 2025 and yet, somehow and for whatever reason this online supplier is asking for four forms of order verification and signatures upon delivery for regular, everyday plumbing and hvac material orders lol!

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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

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