Send us a text

Employee perks can range from picking a time to go to lunch, to preferences on parking; they are generally smaller things that can add up to a lot to make the employees feel appreciated for their hard work. But, when these perks become entrenched or expected, they may slowly morph into entitlements, which can be the basis for many issues with an emergency communications center.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

On July 1, 2025 at 12:01 am, the unionized city workers of the City of Philadelphia went on strike to protest for better wages and conditions. While the merits of units and strikes and general, and public sectors unions in particular, is its own discussion, what is relevant to us is that the 9-1-1 operators and police dispatchers also went on strike. That means that emergency calls for service in the City of Brotherly Love go unanswered to some extent. Is there an acceptable reason for emergency operators to strike?

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

In the emergency communication profession, 9-1-1 operators and dispatchers will often times receive a battering from irate callers who speak with them in a less than civil manner. Expletives, derisive comments, and cruel remarks are among the insults which are hurled at telecommunicators whos job it is to help the public. But how should a 9-1-1 operator respond when the caller is being abusive towards them?

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

Every day, 9-1-1 telecommunicators answer calls from individuals under the influence of drugs and/or alcohol. These calls are often unpredictable, emotional, and at times dangerous - not only for the caller but for the responders en route. Callers may be extremely agitated, uncooperative, or even hallucinating and it is the 9-1-1 operator's job to figure out what is going on. But how can they make sense of an addict's topsy-turvy world? Join us this week as we discuss.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

In an emergency situation, people know that they can call for help using the 9-1-1 phone number in the United States and they will be connected with an operator for help. But what happens when the emergency call center has an issue of its own which causes the lines to not be answered? These events, while uncommon, do happen throughout the country. How do emergency call centers get back on their feet to answer the call to serve?

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

One of the most prevalent questions that people considering a career in the emergency telecommunications field is "what if I know the caller?" This can be a challenging and almost nightmare scenario for people to contemplate: how to provide emergency services to a loved-one. Aside from the emotional toll it can take on you, there are also the ethical and moral questions which come along with it. Join us this week as we discuss how to navigate through such a call.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

Look, up in the sky. It's a man. It's a bird. It's a... telecommunicator doing exactly what they were trained to do. Dispatchers and 9-1-1 operators are called upon to work difficult situations on a not infrequent basis. These men and women who don the headsets and answer the phones are trained to do their jobs to high standards, but sometimes these standards can slip when compliancy (that silent killer) steps in. How can someone whos work is so vitally important to be correct every time keep their skills sharp? How can they ensure that they follow all SOPs, ask every question, and relay all vital information? In short, how can they make their work, and themselves, bulletproof? Join your host Erica as we discuss that this week!

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show