Send us a text

Throughout history, the division of language has created problems with communicating between two people their needs, wants, desires, and sometimes their emergencies. In today's world, where there are so many languages spoken, how can an emergency call center operate when there are callers who don't speak English needing assistance? Many 9-1-1 centers have turned to using third party assistance in the form of a language line, where the 9-1-1 operator will add another person on the call to help provide translation services, but there are always downsides to this. Join us this week as we discuss the use of these third party language lines and how they impact operations.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

You dial 9-1-1 and are connected with an operator. You explain your situation and are informed help will be on the way. The minutes tick by and no police, fire, or EMS arrive on scene; have you been shortchanged? Did you call get cancelled accidentally? The most likely scenario is that your call was determined to be not as emergent as another call going on in the city. But why has this happened? This week we discuss the concept behind prioritization of emergency calls.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show

Send us a text

We all know that working in the field as a police officer, firefighter, or medic is an extremely challenging career that is entirely different than most other jobs; getting time off is hard, there are unexpected calls which force you to work passed you off duty time, holidays and celebrations are going to be missed. But even more challenging than this is to be married to someone who does this work; the stress and anxiety faced by the spouse of a first responder is known by few others. On this week's episode, we have on guest Tommi Garrison, who is a wife of one such first responder to share her story.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

Support the show