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LifeLine 911

LifeLine 911

De: LifeLine
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In the rapidly-shifting world for First Responders where it seems that everyday the rules and norms are changing, there is one voice you can count on to give you the latest in Emergency News: that is LifeLine.

The LifeLine911 podcast's mission is to discuss issues and stories related to Emergency response services, with specific emphasis on Emergency Communication.

LifeLine911 is hosted by Erica Roberts, a veteran of over twenty years in the Emergency Communications industry and instructor of training techniques in an ECOMM environment.

Our goal is for the podcast to be interesting to professionals within the field and welcoming to those who have an interest in it. To that end, we highly encourage those who have questions or if you would like to be a guest on the show to email us at LifeLine911Podcast@gmail.com with any questions you would like to have answered on the show.

© 2025 LifeLine 911 Ciencia Política Política y Gobierno
Episodios
  • LifeLine Ep 74 - Tactical vs Critical Dispatching

    LifeLine Ep 74 - Tactical vs Critical Dispatching
    Jul 21 2025

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    Emergency operators are often faced with a myriad of challenges throughout each shift they work; from the routine to the exceptional. These calls, while they might seem quite difference on the surface, are all really worked with the same fundamentals; keeping the responding units and citizens safe, providing prompt response, and maintaining excellent notes on what is occurring so that the case can be correctly followed-up on. Joining us this week is dispatch supervisor Tatiana Rivera, who is also an instructor for AEP to discuss how emergency operators can work through these calls.

    https://www.ameri-prep.com/

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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    44 m
  • LifeLine Ep 73 - Entitlements

    LifeLine Ep 73 - Entitlements
    Jul 14 2025

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    Employee perks can range from picking a time to go to lunch, to preferences on parking; they are generally smaller things that can add up to a lot to make the employees feel appreciated for their hard work. But, when these perks become entrenched or expected, they may slowly morph into entitlements, which can be the basis for many issues with an emergency communications center.

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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    39 m
  • LifeLine Ep 72 - Strikes in the City of Brotherly Love

    LifeLine Ep 72 - Strikes in the City of Brotherly Love
    Jul 7 2025

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    On July 1, 2025 at 12:01 am, the unionized city workers of the City of Philadelphia went on strike to protest for better wages and conditions. While the merits of units and strikes and general, and public sectors unions in particular, is its own discussion, what is relevant to us is that the 9-1-1 operators and police dispatchers also went on strike. That means that emergency calls for service in the City of Brotherly Love go unanswered to some extent. Is there an acceptable reason for emergency operators to strike?

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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    50 m
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