In this episode of Leading & Learning Through Safety, Dr. Mark French dives deep into one of his favorite topics—organizational culture—and how emotional intelligence shapes the environment where people truly thrive. Drawing from research published in the Consulting Psychology Journal, Mark explores the concept of an EI-supportive organizational culture and unpacks what it really means to live out corporate values instead of merely displaying them on paper.

Through his signature “garden analogy,” Mark illustrates how culture, like a plant, flourishes only when the environment provides nourishment, care, and room to grow. He breaks down the research that defines culture as both abstract values and observable practices, challenging leaders to ensure their teams experience those values in action—not just in orientation binders.

Mark also examines how real behaviors—what gets rewarded, promoted, or tolerated—ultimately become the building blocks of culture. He connects this to safety and HR, emphasizing that professionals in these fields often lead through influence, not authority. Their courage to challenge leadership and uphold values defines whether an organization practices damage control or genuine continuous improvement.

This episode is a thoughtful reminder that culture doesn’t happen by accident—it’s created every day by what leaders choose to value, model, and reinforce.

In this episode of the Leading and Learning Through Safety Podcast, Dr. Mark French takes a deep and heartfelt look at lone worker safety—a topic that tragically resurfaces too often in today’s workplaces. Inspired by a recent real-world incident where a lone distribution worker lost their life after a stack of boxes collapsed, Mark explores how training, resource constraints, and unrealistic productivity metrics can intersect to create deadly conditions.

He reflects on the delicate balance between efficiency and safety—how metrics like trailer “cube-out” levels, while intended to drive performance, can quickly become dangerous when used as mandates instead of learning tools. Mark underscores the importance of true training, not just box-checking exercises, and the need for proper knowledge transfer from experienced mentors to new team members.

The conversation moves beyond compliance to culture—how leadership decisions, investment in learning, and the design of work itself shape the safety and empowerment of every employee. Dr. French challenges organizations to rethink how they measure risk for lone workers and to ensure safeguards, oversight, and meaningful training are in place before tragedy strikes.

The episode closes with a powerful reminder: Safety isn’t about what’s most convenient—it’s about what’s most human.

In this episode of Leading and Learning Through Safety, Dr. Mark French explores the timeless leadership principle of “inspect what you expect,” rooted in the lean concept of gemba—going to where the work is actually done. Safety and lean thinking should be natural partners, but too often leaders set expectations without validating them through presence and follow-up.

Mark recounts observing a construction crew working without proper PPE, despite safety glasses being available. One worker wore them on the back of his head, another tossed new ones aside after seeing no one else using them. This real-world example underscored how expectations without inspection quickly dissolve into unsafe behaviors.

He emphasizes that genuine safety performance is proactive, consistent, and reinforced by leadership presence. When leaders actively validate expectations—whether for safety, quality, or productivity—they create accountability and consistency, while modeling the behaviors they wish to see. Conversely, when leaders only appear during crises or productivity shortfalls, employees learn that safety isn’t truly prioritized.

Mark also highlights the importance of peer influence and “leading up.” Younger leaders look to experienced peers, while supervisors may eventually shift when they see frontline consistency. The process may be slow, but leadership presence builds trust, reinforces values, and fosters long-term cultural improvement.

Ultimately, leadership isn’t about words—it’s about being present, validating expectations, and showing people that safety and values come first. A leader’s presence on the floor is both the simplest and most powerful tool for sustainable performance.