In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian interviews Kat Claypool from Wisetail, a leader in learning management systems for the restaurant industry. Kat discusses her career journey and the pivotal role Wisetail plays in improving restaurant operations through its employee enablement platform. The conversation covers Wisetail’s comprehensive tools, including learning management systems, operational checklist tools, and newly integrated content management systems resulting from their acquisition of Player Link. Emphasizing the importance of micro-training and tailored solutions for frontline workers, they explore how Wisetail aids in consistency, retention, and data-driven decision-making. Jeremy and Kat also delve into the advantages of tech consolidation, accessibility on multiple device platforms, and the impact of AI in enhancing training content. This episode offers valuable insights into how Wisetail is transforming the restaurant industry's approach to employee training and operational efficiency.

00:00 Wisetail

01:15 Introduction and Welcome

01:27 Meet Kat from Wisetail

03:05 What is Wisetail?

05:06 The Importance of Micro Training

09:16 Hybrid Training and Real-Time Support

26:09 Tech Consolidation and Operational Efficiency

30:35 Conclusion and Contact Information