In this engaging conversation, Rachel Usher speaks with Philippa Thorp, a seasoned designer with 40 years of experience in the industry. Philippa shares her unique journey into design, the challenges of building a successful business, and the importance of understanding client relationships. They discuss the dynamics of teamwork, cultural differences in design practices between the UK and the US, and the significance of collaboration within the design community. Philippa emphasizes the need for designers to be adaptable and to foster strong relationships with clients to achieve successful outcomes. In this conversation, Rachel Usher and Philippa Thorp delve into the complexities of running a creative design business. They discuss the importance of understanding the balance between creativity and business acumen, the challenges of pricing and client expectations, and the significance of fostering loyalty within a team. Philippa shares her insights on longevity in the industry, emphasizing the need for continuous learning and the emotional investment in each project. The conversation concludes with reflections on legacy and the future of design, highlighting the importance of supporting creative crafts and nurturing the next generation of designers.

Takeaways

• Philippa identifies as a designer, passionate about the arts.
• Celebrating 40 years in the design industry is a significant milestone.
• The journey into design can be unconventional and serendipitous.
• Understanding client relationships is crucial for successful design.
• Teamwork is essential in managing client expectations and projects.
• Cultural differences impact design practices and client interactions.
• Collaboration within the design community fosters growth and support.
• The importance of being adaptable to client needs and preferences.
• Designers must be taught the necessary skills and tools of the trade.
• Fear of competition should be replaced with collaboration and understanding. Nobody really needs educating in how to design.
• The model has changed a lot; everyone wants a discount now.
• You’ve got to give service and be humble when mistakes happen.
• Our industry doesn't make a lot of money; it's tough.
• You have to charge for your time; it's essential.
• You need to have a crystal ball for client budgets.
• Dig deeper in every project; learning is continuous.
• Fostering team loyalty is crucial for success.
• You must take responsibility for your job to be good at it.
• Legacy is about ensuring current work is great and supporting future designers.

Connect with the host: @thebusinessofinteriors

Thebusinessofinteriors.com

Buy tickets to the Business Of Interiors 2025 Community Summit: https://www.thebusinessofinteriors.co.uk/2025-community-summit

Connect with our guest: @thorp_design

Website: https://thorp.co.uk

This podcast is sponsored by Usher & Co Interior Design.

If you enjoy this podcast please could we ask that you leave a review.

Hosted on Acast. See acast.com/privacy for more information.

Summary

In this engaging conversation, Rachel Usher interviews freelance copywriter Lucy Banwell, who specialises in the property and interiors industry. Lucy shares her journey from journalism to copywriting, emphasising the importance of understanding client needs, crafting compelling narratives, and connecting imagery with words. The discussion delves into the nuances of targeting ideal clients, identifying pain points, and the significance of building trust through effective communication. Lucy also highlights the value of client feedback and the human element in copywriting, especially in the age of AI. In this conversation, Lucy Banwell and Rachel Usher discuss the evolving role of AI in communication, particularly in the context of interior design. They emphasise the importance of maintaining a unique voice, building personal connections with clients, and the necessity of transparency and trust in client relationships. The discussion also highlights the significance of team dynamics and the human touch in a competitive market, as well as the effectiveness of calls to action on websites. Finally, they reflect on the legacy they wish to leave and their future goals in the industry.

Key Takeaways

• Understanding what makes a brand unique is crucial for effective copy.
• Connecting copy with imagery enhances client engagement.
• Identifying client pain points helps tailor services effectively.
• Crafting a clear value proposition is essential for designers.
• A well-defined process builds trust with potential clients.
• Client feedback is invaluable for improving services and copy.
• Using client language in copy resonates with target audiences.
• AI can assist in copywriting but should not replace human insight.
• Building relationships and trust is key in the design process. AI can assist in generating ideas but lacks a personal touch.
• Maintaining a unique voice is crucial in design communication.
• Building personal connections with clients fosters trust.

Chapters

00:00: Introduction to Lucy Banwell and Her Journey

05:58: Connecting Copy with Imagery

12:01: Identifying Client Pain Points and Motivations

18:03: The Importance of Process in Design

24:00: The Value of Client Feedback

30:00: The Human Element in Copywriting vs AI

37:40: Building Personal Connections with Clients

46:50: Transparency and Trust in Client Relationships

52:11: Legacy and Future Goals

Connect with the host: @thebusinessofinteriors

Thebusinessofinteriors.com

Connect with our guest: @interiorswriterlucybanwell

Website: https://www.lucybanwell.com/

LinkedIn: https://www.linkedin.com/in/lucy-banwell-%F0%9F%8F%A1-664b802b/

This podcast is sponsored by Usher & Co Interior Design.

Buy tickets to the Business Of Interiors 2025 Community Summit: https://www.thebusinessofinteriors.co.uk/2025-community-summit

If you enjoy this podcast please could we ask that you leave a review.

Hosted on Acast. See acast.com/privacy for more information.

In this engaging conversation, Rachel Usher interviews LuAnn Nigara, a prominent figure in the interior design industry. They discuss the importance of collaboration among designers, strategies for growth, and the necessity of documenting processes for efficiency. LuAnn emphasizes the significance of understanding financial management and revenue streams in design, while also addressing the value that interior designers bring to clients. The conversation concludes with insights on navigating client expectations and the importance of maintaining a clear vision for one's business. In this conversation, LuAnn Nigara and Rachel Usher delve into the intricacies of interior design, focusing on the importance of understanding design fees, client expectations, and the value of personal interaction in proposals. They discuss how designers can articulate the complexity of their work to clients, ensuring that the value of their services is recognised. The conversation also touches on the significance of creating a legacy in the design industry, emphasising the need for designers to acknowledge their worth and the impact they have on their clients' lives.

Connect with the host: @thebusinessofinteriors

Thebusinessofinteriors.com

Connect with our guest: @luannnigara

https://luannnigara.com/

Power Talk Fridays The Book: https://luannnigara.com/well-designed-business-book/

This podcast is sponsored by Usher & Co Interior Design.

Buy tickets to the Business Of Interiors 2025 Community Summit: https://www.thebusinessofinteriors.co.uk/2025-community-summit

If you enjoy this podcast please could we ask that you leave a review.

Hosted on Acast. See acast.com/privacy for more information.