• ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

  • Apr 23 2025
  • Duración: 6 m
  • Podcast

ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM

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  • Resumen

  • In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse frameworks—the Satir Change Model and Kotter’s 8-Step Process—to guide you through the emotional rollercoaster of change and land safely at the summit of service excellence. Get ready for stories, insights, and strategies to elevate your ITSM journey!
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