• ITIL® 4 Unplugged - Simplifying IT Service Management

  • De: Con Punto y Koma
  • Podcast

ITIL® 4 Unplugged - Simplifying IT Service Management

De: Con Punto y Koma
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  • Resumen

  • ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.
    © 2025 Lean IT Group, LLC
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Desarrollo Personal Economía Gestión Gestión y Liderazgo Éxito Personal
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Episodios
  • Managing Requests, Service Levels, and Keeping IT Secure

    Managing Requests, Service Levels, and Keeping IT Secure
    Mar 9 2025

    This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security Management. Sarah and Chris briefly touch on Capacity, Availability, and IT Service Continuity Management, as they all contribute to maintaining strong service levels.
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    6 m
  • Long-Term Service Excellence – ITIL Practices That Keep IT Running

    Long-Term Service Excellence – ITIL Practices That Keep IT Running
    Mar 9 2025

    This episode covers the ITIL practices that keep IT sustainable in the long run. We are talking about Service Configuration Management, Continual Improvement, IT Asset Management, and Supplier Management.
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    7 m
  • Practices - Fixing Issues and Delivering Value

    Practices - Fixing Issues and Delivering Value
    Mar 7 2025

    In this episode, Sara and Chris dive into the management practices that are crucial to keep IT services running smoothly: Incident management, Problem management, Monitoring and Event Management, Change Enablement, Release and Deployment.
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    10 m
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