Plugged In: The Brain of IT - Why Knowledge Isn’t Power Until It’s Shared

In this jam-packed episode of Plugged In, Tyler and Jessica dive deep into the unsung hero of ITIL practices—Knowledge Management. They unpack why having data isn’t enough, how to transform tacit expertise into shared wisdom, and what makes a knowledge article actually useful.

From the SECI model to the DIKW pyramid (yes, that’s a thing!), discover how organizations build a culture where information flows like electricity—fast, reliable, and always on. Expect real-life stories, a dash of humor, and practical tips for turning your IT brainpower into business value. This is Knowledge Management, unplugged.