In this conversation, Adam Walter discusses the importance of personal touches in business relationships, emphasizing how small gestures, like delivering Christmas donuts, can create lasting memories and foster client loyalty. He highlights that clients may forget technical details but will remember the care and thoughtfulness shown to them.

In this episode, Adam Walter and Skip Ziegler discuss the importance of AI in business strategy, particularly for Managed Service Providers (MSPs). They explore how MSPs can leverage AI to enhance client growth, manage risks, and augment employee capabilities. The conversation emphasizes the need for MSPs to become authorities on AI, guiding their clients through the adoption process and demonstrating the practical applications of AI tools. The hosts also highlight the importance of building strong relationships with clients by providing valuable insights and support in navigating the evolving technological landscape.

(updated version, sorry about the bad update everyone!)

AI is evolving rapidly and has significant implications for businesses.

The internet revolution parallels the current AI revolution in terms of impact.

Businesses need to adopt AI tools to remain competitive.

Three core AIs are essential for business success: research assistant, document builder, and advanced IT tools.

AI can automate tasks that traditionally required human effort, increasing productivity.

Building AI tools can be done quickly and cost-effectively.

Embracing AI can lead to innovative business models and opportunities.

Skepticism around AI exists due to past technological disappointments.

AI can augment staff capabilities, making small teams more powerful.

Continuous learning and adaptation are crucial in the AI landscape.

In this conversation, Adam Walter and Skip Ziegler discuss the concept of defining finish lines in both business and personal contexts. They explore the challenges of scope creep, the importance of iterative processes, and the need for continuous improvement. The discussion emphasizes the significance of setting achievable goals, engaging with clients for feedback, and celebrating small wins along the way. The conversation concludes with a call to action for listeners to find their own finish lines and keep moving forward in their personal and professional lives.

In this engaging conversation, Adam Walter and Coach Hess discuss the importance of leadership, team building, and personal growth. They explore strategies for empowering teams, fostering respect, and creating a culture of continuous improvement. Coach Hess shares insights from his experiences in sports and business, emphasizing the value of knowing team members personally and setting common goals.

In this conversation, Coach Hess shares his journey from a successful basketball coach to a business coach, emphasizing the importance of understanding one's 'why' in both personal and professional contexts. He discusses how adversity, such as his battle with pancreatic cancer, led him to discover deeper meanings in life and coaching. The dialogue explores leadership dynamics, the significance of teamwork, and the necessity of having a clear purpose to drive success. Coach Hess encourages listeners to reflect on their motivations and the impact of their actions on others, ultimately leading to a more fulfilling life and career.

Summary

In this conversation, Adam Walter and Skip Ziegler discuss the integration of AI into business practices, emphasizing the importance of security and the lessons learned from the dot-com era. They explore the potential risks associated with AI, particularly regarding data security and the need for proper safeguards. The discussion highlights the necessity for IT professionals to educate clients about AI's implications and to approach AI integration with caution and informed strategies.

In this conversation, Adam Walter and Skip Ziegler discuss the critical role of customer feedback in software development, particularly for Managed Service Providers (MSPs). They explore how to effectively gather and implement feedback, the importance of user experience, and the challenges of adapting to user needs. The discussion emphasizes the need for continuous improvement and collaboration with customers to create intuitive and effective software solutions.