Episodios

  • How to Speak Maintenance: The Work that Residents Never See
    Mar 26 2026

    In today's episode of How to Speak Maintenance, we’re diving into the work residents never see and why it matters more than you think.
    Joining Jason Fein and Becca Ramati is Angel Davila CAMT, CPOI, NAAEI Faculty, National Service Trainer & Performance Manager, Gables Residential. We unpack what it really takes to keep a community running behind the scenes and how to build stronger respect and understanding across your teams. If you work in the office, support operations, or lead a team, this is a conversation you don’t want to miss.

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    26 m
  • How to Speak Maintenance: Meaningful Gratitude for Maintenance Teams.
    Feb 25 2026

    In this episode of How to Speak Maintenance, we’re talking about what meaningful gratitude really looks like for maintenance teams.

    Joining us:
    🔧 Jesus Zepeda with Camden Property Trust and Texas Apartment Association’s 2026 Maintenance Professional of the Year
    🔧 Russell Rubin with HD Supply

    We’ll break down what actually matters to maintenance professionals — from real investment and career growth to being included in the decisions that affect their work every day.

    If you lead, support, or work alongside maintenance teams, this conversation is for you.

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    30 m
  • How to Speak Maintenance: 2026 Kickoff
    Jan 29 2026

    We’re kicking off 2026 with a powerhouse roundtable on what it really means to “speak maintenance”—and why it matters now more than ever. Joining Jason Fein and Becca Ramati are two of the most respected voices in the industry: Paul Rhodes and Mark Cukro, who bring years of onsite experience, leadership insight, and a passion for elevating maintenance teams.

    This episode is not to be missed and sets the tone for the year with a forward-looking, practical conversation about communication, alignment, and the changing expectations surrounding maintenance roles.

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    41 m
  • How to Speak Maintenance - Winter is Coming
    Oct 29 2025

    Join us for a new episode of "How to Speak Maintenance" with Jason Fein, Dominium, Becca Ramati with TAA and their guest Michael Drake also with Dominium as they break down getting ready for winter. What maintenance teams should be doing now and how office and management teams can help make it a little easier on the maintenance team and better serve their residents.

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    27 m
  • How to Speak Maintenance - Changing Career Paths in Maintenance
    Oct 1 2025

    Next up on How To Speak Maintenance Podcast, Hosts Jason Fein (Dominium) and Becca Ramati (TAA Education Foundation), are joined by Jesus Zepeda with Camden Property Trust for a conversation on Changing Career Paths in Maintenance.

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    27 m
  • How to Speak Maintenance - Protecting Your Maintenance Team’s Time
    Aug 27 2025

    Join us for a new episode of How to Speak Maintenance with Jason Fein with Dominium and TAA's Becca Ramati. Today we're speaking with LUMA Residential's Jon Sanchez, CAPS, CAM, CAMT and Christopher Faddoul, CAMT about all things communications, emergencies, teams messages and how to protect your maintenance team's time throughout it all.

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    32 m
  • How to Speak Maintenance - The Importance of Effective Communication
    Aug 12 2025

    Join us for a new episode of How to Speak Maintenance. Each month, host Jason Fein with Dominium and TAA Education Foundation's Becca Ramati chat with guests on different topics to establish a deeper understanding of the role maintenance teams play to improve communication among the onsite staff and elevate the resident experience. In this episode we hear from expert trainer, Mark Cukro as we discuss impactful stats and tips that can help every company!

    https://www.taa.org/resource-type/taaef/
    https://www.serviceteamtraining.com/

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    32 m
  • How to Speak Maintenance - What Your Shop Says About The Health of Your Team & Business!
    Jul 9 2025

    Join hosts Jason Fein (Dominium), Becca Ramati (TAAEF) and guest Ryan Mascorro with Camden Property Trust as they dig into what really drives maintenance teams to quit and how better communication can fix it.

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    28 m