Change rarely fails because the software didn’t ship. It fails because people didn’t shift. In this episode, Bill Bnaham sits down with Richard Page-Brown, a veteran program and change practitioner, to map a clear path from big intentions to sustained behavior change. Using the ADCAR model as our backbone, we move step by step through awareness, desire, knowledge, ability, and reinforcement, translating each stage into simple tactics HR leaders can use on Monday morning.

We start with the hard question: why change, and why now? Richard shows how to use market data, employee feedback, and the risks of no action to build true awareness, then turns to the messy middle—desire—where WIIFM, persona-based impact assessments, and credible advocates turn compliance into commitment. From there, we dig into knowledge design for HR tech rollouts, blending e-learning, workshops, SOPs, and process maps. Along the way, we explore AI-driven skills mapping, faster upskilling cycles, and how leading platforms turn skill gaps into targeted learning, coaching, and mentoring.

Ability is where learning becomes doing, and Richard lays out how coaching, sandbox environments, pilots, and phased rollouts build confidence under real pressure. Finally, we tackle reinforcement—the Achilles heel of so many transformations—with concrete steps to update job descriptions, align performance metrics and rewards, celebrate early wins, and keep feedback loops alive so new habits stick. Richard shares lessons learned from global programs, a simple threshold rule for progressing through stages, and a bold reminder: excellent change management makes initiatives seven times more likely to meet and sustain objectives.

If you’re leading a Workday, SAP, SuccessFactors, or Oracle rollout, or rethinking your people strategy for an AI-shaped future, this conversation gives you a field guide to make change real. Listen, share with your team, and if it helps, leave a review and subscribe so more HR pros and leaders can find it. What stage of ADCAR do you need to strengthen next?

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In this episode of the HRchat Podcast, Bill Banham is joined by Craig Saxby, HR Solutions Director at Morson Talent.

Craig is a recruitment leader passionate about building high-performing teams and helping HR leaders navigate complex people and talent challenges. At Morson, he partners with Chief People Officers, HR Directors, and Talent Leaders to design and deliver strategic solutions—spanning RPO, outsourced HR, screening and vetting, and Morson Training.

The conversation covers:

• Craig’s career journey and what drives his passion for developing high-performing HR and talent functions
• The biggest challenges HR Directors and Chief People Officers are facing right now
• How Morson supports organisations through services like RPO, outsourced HR, and workforce training
• The significance of Morson Group’s appointment to the Procurement Services HR Support Services Framework (Y25006), which makes it easier for public sector organisations to access expert HR solutions
• Why Morson is hosting the next edition of Disrupt Manchester on September 24th and what excites Craig about the event series
• The future of HR and recruitment, including opportunities for innovation around AI, automation, and addressing skills shortages

You’ll also hear about Morson’s role in supporting local business community events and Craig’s practical advice for HR leaders tasked with doing more with less in today’s climate.

Listen in to get insights on evolving HR and talent solutions—and discover how Morson Talent is helping organisations improve people and performance.

Support the show

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

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In this special episode of the HRchat Podcast, we preview the 2025 HR Tech Conference in fabulous Las Vegas!

Bill Banham's guest is Katie Achille, Managing Partner at The Devon Group, and an award-winning communications pro. Katie is deeply embedded in the planning and communications behind the HR Tech Conference in Las Vegas, happening September 16–18.

HR Tech Conference, one of the world’s biggest HR technology events, will offer a power-packed Tuesday through Thursday format that ends with Josh Bersin's closing keynote.

This year introduces the HR Strategy Summit, specifically for leaders of large organizations and the prestigious HR Icons Awards Gala, celebrating excellence across six categories.

As always, networking opportunities abound as the conference brings together the HR technology ecosystem – practitioners, vendors, investors, analysts, and media – creating what Katie Achille describes as a "town hall" atmosphere where meaningful business connections happen naturally. The speaker lineup features numerous big names plus the awesome William Tincup will be moderating a panel of TikTok influencers on converting social engagement to job applications.

The Women in HR Tech Summit returns for its eighth year, consistently reaching capacity with sessions that deliver actionable insights rather than just high-level trends. Another highlight is Lydia Wu's session on leveraging AI as a career advancement tool, elevating the conversation beyond basic applications to strategic leadership development. Innovation takes center stage at the Startup Pavilion with approximately 50-60 emerging companies and the reimagined Pitch Fest competition.

Literary legend James Patterson adds star power, previewing his first-ever business book before its official publication. For an immersive experience, attendees can observe live podcast recordings at the HR Executive/WRKdefined studio on the expo floor through a unique "fishbowl" setup with headphones.

Ready to join the HR technology community in Las Vegas? Register at hrtechnologyconference.com with code DEVON25 for $250 off any registration type.

Support the show

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

• Follow us on LinkedIn
• Subscribe to our newsletter
• Check out our in-person events