In this episode of Growth by Design, Rob Graham and Ross Rosner take a closer look at one of the most powerful and overlooked drivers of growth, employee retention. While hiring often gets the spotlight, the real financial impact shows up when organizations lose the people who keep the business moving. Retention protects momentum, preserves culture, and saves meaningful dollars that can be reinvested in growth.

The discussion breaks down the true cost of turnover and why market-competitive compensation is only one piece of the equation. Strong managers, fair expectations, and a workplace that values input play an equally important role. The conversation also highlights how flexible scheduling, thoughtful leadership, and consistent communication create stability that small businesses can feel immediately.

Examples from Chipotle and the Container Store illustrate how turnover can shape the entire employee experience, either strengthening a culture or slowly wearing it down. The episode closes with practical guidance for leaders, including how to set meaningful KPIs and how to understand the cost structures behind retaining great people.

Episode Breakdown

00:00 Introduction to Growth by Design

00:11 The Cost of Employee Turnover

01:19 Strategies for Employee Retention

02:29 The Importance of Fair Compensation

04:38 The Role of Leadership in Retention

13:54 Practical Actions for Small Businesses

21:10 Conclusion and Final Thoughts

If the conversation sparks ideas for your own team, take a moment to like, comment, and subscribe. It helps more leaders access the insight they need to build strong, committed organizations.

Welcome back to Growth by Design. At RX2 Solutions, growth is never left to chance. It is shaped by thoughtful decisions, steady leadership, and a clear understanding of the environment businesses operate in.

In this episode, Ross Rosner and Rob Graham explore how small businesses can move through the holiday season with confidence, even when the landscape feels uncertain. The conversation highlights the realities leaders are navigating, from shifting market conditions to evolving talent needs, along with the opportunities that often sit just beneath the surface of those challenges.

There is genuine optimism across the small business sector, and much of it comes from the resilience these organizations continue to show. The discussion looks at how leaders can balance protective measures with intentional forward movement, communicate growth in a way their teams can trust, and create stability through cross-training, proactive hiring, and consistent engagement.

The goal is simple. Provide practical guidance that helps business owners and leaders stay grounded, stay focused, and make strategic choices that carry them through a unique season.

Episode Breakdown

00:00 Introduction to Growth by Design

00:09 Challenges and Opportunities for Small Businesses

00:48 Optimism in the Small Business Sector

01:45 Navigating Market Fluctuations and Labor Issues

03:34 Private Equity and Small Business Growth

04:56 Communicating Growth to Employees

06:49 Offensive vs. Defensive Strategies for Growth

19:51 Cross-Training and Employee Engagement

23:35 Conclusion and Final Thoughts

If you find value in the conversation, take a moment to like, comment, and subscribe. It helps the message reach more leaders working to build healthy, resilient organizations.

In this episode of Growth by Design, presented by RX2 Solutions, hosts Rob Graham and Ross Rosner explore what it really takes to build strong leadership inside small and mid-size organizations.

They break down four essential phases of leadership: self-leadership, team leadership, organizational leadership, and strategic leadership, and share how business leaders can strengthen each without large budgets or formal programs.

Through real-world examples and actionable insight, Rob and Ross explain how leadership can be developed from the ground up, from entry-level contributors to executive decision-makers. They also discuss how to balance growth with culture, ensuring that leadership development supports both people and performance.

If you’re focused on creating a company that thrives through its people, this episode offers a practical roadmap for developing leadership at every level.

Timestamps

00:00 – Introduction to Growth by Design

00:11 – The Necessity of Leadership in Small Businesses

00:54 – Phases of Leadership Development

03:44 – Identifying and Cultivating Leaders

05:30 – Practical Steps for Leadership Development

11:00 – Case Studies: Successful Leadership Programs

14:30 – Challenges and Solutions in Leadership Training

23:56 – Conclusion and Final Thoughts

Maximizing Growth: Leveraging Vendor Partnerships for Small Business Success

In this episode of Growth by Design, brought to you by RX2 Solutions, hosts Rob Graham and Ross Rosner dive into how small businesses can use vendor partnerships as a true growth accelerator. They explore why outsourcing key functions can free up time, streamline operations, and allow leaders to focus on what they do best.

Rob and Ross break down how to identify the right partners who align with your company’s goals, culture, and quality standards. Through practical examples, including insights from their own experiences and lessons from major organizations like GE and Amazon, they highlight the difference between transactional outsourcing and strategic partnerships that genuinely add value.

They also share clear strategies on how to manage these relationships, set measurable expectations, and evaluate success over time. From establishing trust to maintaining accountability, the conversation focuses on building partnerships that fuel performance, efficiency, and long-term scalability.

If you are a small or mid-sized business owner looking to maximize efficiency, strengthen your operations, and scale responsibly, this episode offers actionable ideas you can put to work immediately.

Do not forget to like, comment, and subscribe to stay up to date with every episode of Growth by Design. Growth does not happen by accident. It happens by design.

Timestamps
00:00 Introduction to Growth by Design
00:29 Why Outsource?
01:25 The Importance of Core Competencies
05:04 Real-World Examples of Outsourcing
06:40 The Value of External Expertise
08:06 Managing Vendor Relationships
12:55 Best Practices for Small Businesses
23:16 Conclusion and Key Takeaways

In this episode of Growth by Design, hosts Rob Graham and Ross Rosner take a closer look at how small businesses can better align their financial and HR strategies to drive real, sustainable growth. They break down the true costs of hiring and turnover, the impact of poor forecasting, and the importance of connecting people strategy to financial planning.

Drawing on real-world examples, including Netflix’s unique approach to retention, Rob and Ross discuss how empowering division leaders with budget authority can strengthen engagement and accountability across an organization. They share insights on how to incorporate HR costs into your broader business plans, measure the full impact of turnover, and build smarter retention strategies that go beyond compensation.

Listeners will learn how to shift from reactive hiring to proactive workforce planning, use HR data as a forecasting tool, and recognize the financial ripple effects of every hiring decision.

Tune in for clear, actionable guidance on how to treat your people strategy as an investment, not an expense. Growth doesn’t happen by accident. It happens by design.

Timestamps
00:00 Introduction to Growth by Design
00:11 Aligning HR and Financial Strategies
01:26 The Cost of Employee Turnover
03:17 Case Study: Netflix’s Retention Strategy
05:19 Challenges in Hiring and Recruitment
08:17 Proactive vs. Reactive Hiring
08:58 Strategic Workforce Planning
10:49 Incorporating HR Costs into Business Planning
17:29 Conclusion and Final Thoughts

Please don't forget to Like, Comment, and Subscribe.

Welcome back to Growth by Design, brought to you by RX2 Solutions, because growth doesn’t happen by accident-it happens by design. This week, Ross Rosner and Rob Graham unpack how leaders can cut through headlines and hot takes to make clear, confident decisions. We discuss labor statistics versus reality, what “market softness” really means, and how to position your company to win, whether the economy dips or accelerates. From identifying A-players in a challenging market to refining job descriptions and onboarding, this episode provides a practical playbook for small and mid-sized businesses.

What you’ll learn:
A simple framework to filter news and focus on what actually affects your business
Why a softer labor market can be the moment to hire that game-changing performer
Sector signals (including IT/offshoring cycles) and how to plan around them
How to turn job descriptions into effective ads—and streamline onboarding for impact
The leadership moves that boost retention: clarity, flexibility, and real feedback loops

Timestamps:
00:00 Intro & tagline
01:10 “Cutting through the noise” for SMB decision-making
05:20 Labor data vs. on-the-ground hiring reality
10:00 Spotting opportunity in a softer market (A-player strategy)
14:45 Sector watch: where teams are tightening and where to lean in
18:30 Make job descriptions work like ads
22:40 Onboarding upgrades that reduce ramp time
26:30 Takeaways & action plan
28:15 Tip of the Week & wrap

Subscribe for weekly conversations on leadership, hiring, and building smarter organizations.

Because growth doesn’t happen by accident-it happens by design.

Most businesses are stuck in reactive hiring, scrambling when someone quits or the business spikes. But panic hiring costs you money, culture, and momentum. In this episode of Growth by Design, Rob Graham and Ross Rosner share how small businesses can move to proactive hiring strategies that save money and build stronger teams.

Timestamps
0:00 – Intro: Why hiring matters now
2:15 – The dangers of panic hiring
6:45 – Real-world example: Flat tire vs planned replacement
10:30 – The ripple effect of rushed hiring on culture
14:55 – Building a proactive talent pipeline
20:40 – How small businesses can forecast hiring needs
26:05 – Creating “talent insurance” for key roles
30:15 – Recruiting Tip of the Week: Keep postings fresh & remove barriers

🔗 Learn more about RX2 Solutions: www.rx2solutions.com
💼 Connect with us on LinkedIn: https://www.linkedin.com/company/rx2-solutions
🎙️ Subscribe for more Growth by Design episodes

In this episode, Rob Graham and Ross Rosner break down the real cost of losing the people you most want to keep: lost productivity, missed opportunities, morale dips, and the ripple effect that can trigger more exits. We share practical steps leaders can use right now to reduce surprise attrition, build career paths, and create a culture people want to stay in.

Timestamps:
00:00 Intro & tagline
01:05 Defining “turnover” that really hurts
04:10 The 30–40% replacement cost, explained
08:20 Culture ripple effects and morale
12:15 Practical retention moves for SMBs
18:40 Career paths, training, and leadership development
24:10 Why counteroffers usually fail
27:00 Tip of the Week & wrap

🔗 Learn more about RX2 Solutions: www.rx2solutions.com

💼 Connect with us on LinkedIn: www.linkedin.com/company/rx2-solutions

🎙️ Subscribe for more on leadership, hiring, and building smarter organizations.