Running a dental practice today comes with more challenges than ever—staffing shortages, regulatory compliance, patient expectations, and the pressure to maintain financial stability. But what if efficiency could be the key to reducing stress and building stronger teams?

In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Mary Govoni, an internationally recognized speaker, consultant, and co-host of The Compliance Divas Podcast. With over 50 years of experience as a Certified Dental Assistant, Registered Dental Hygienist, educator, and staffing service owner, Mary has dedicated her career to helping dental teams improve compliance, ergonomics, and efficiency.

Together, Jacquelyn and Mary unpack:

• The real impacts of staffing shortages on morale, patient care, and compliance
• How specialized services in revenue cycle management can lift the burden from dental teams and allow them to focus on what matters most - patients
• Why outsourcing isn't a weakness, but a smart strategy for long-term success and sustainability
• Practical steps dental practices can take today to work smarter, no harder

Mary reminds us that great systems make great teams even better, and that efficiency isn’t just about productivity - it’s about protecting teams, enhancing patient experiences, and helping the practice's health.

Stay up to date on the latest compliance insights by subscribing to The Compliance Divas Podcast, where Mary and her colleagues share weekly updates on infection control, OSHA, HIPAA, and regulatory trends.

You can also reach Mary directly at mary@marygovoni.com.

If today’s conversation resonated with you, here are three powerful partners that can help you strengthen your practice systems:

eAssist Dental Solutions -The nation’s leading dental billing company, providing revenue cycle management so your team can focus on patient care.

Practice Booster – Coding and compliance expertise at your fingertips, helping you maximize reimbursement and reduce costly errors.

Unitas PPO Solutions – PPO contract negotiation and credentialing experts who can simplify insurance participation and increase reimbursement.

These specialized services are designed to help practices thrive with less stress and greater success.

Running a dental practice means balancing patient care with the demands of business—and sometimes the systems and workflows behind the scenes just don’t keep up. In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Sadie Stewart, President of Office Swell, to talk about how practices can overcome bottlenecks, adopt the right technology, and build confidence in their systems.

With extensive experience in both clinical and business operations, Sadie helps dental teams identify their core values, streamline their workflows, and implement customized solutions that improve patient care and profitability. From automating insurance verification to embracing AI and digital tools, Sadie shares practical strategies to help teams simplify their processes and stay ahead of industry changes.

What you'll learn in this episode:

• The most common workflow issues Sadies sees in dental practices - and how to fix them
• Why insurance verification is often the biggest bottleneck - and what to do about it
• How practices can benefit from embracing automation and all-in-one platforms
• A real-world success story of a practice that transitioned from paper-based to fully digital systems
• Why continuing education and team training are critical for long-term success
• How consultants like Sadie evaluate new technology and help practices make smart investments

Connect with Sadie Stewart

Want to learn more about how Sadie can help your practice or connect with her for consulting? You can find her at OfficeSwell.com, and @dexus.sadie.stewart on Instagram.

Sadie is always happy to be a resource and share her insights on technology solutions, workflow efficiency, and team empowerment.

Brought to You by eAssist Dental Solutions

Even the best workflows can break down if billing and collections aren’t running smoothly. That’s where eAssist Dental Solutions comes in.

Ready to simplify your billing and strengthen your revenue cycle? Visit dentalbilling.com to learn how eAssist can partner with you.

Confidence comes from having the right support - and the right solutions. Tune in to this episode and discover how to optimize your workflows, embrace technology, and guide your practice toward long-term success.

Running an oral and maxillofacial surgery (OMS) practice is no small feat. Between managing workflows, training staff, and ensuring consistent patient care, things can quickly shift from organized to overwhelming.

In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Scott E. Graham, MHA, FACMPE, FAADOM, a nationally recognized OMS practice management expert and founder of SOMSA. Scott helps OMS practices across the country solve operational challenges through practice analysis, workflow improvements, checklists, and well-designed policies and procedures.

You’ll learn:

• What a practice analysis is - and how it uncovers growth opportunities
• Why checklists aren't "too simple," but absolutely essential in busy practices
• How policies and procedures drive accountability, consistency, and scalability
• The biggest operational mistakes OMS practices make (and how to fix them)

Scott shares practical, real-world strategies that bring structure and clarity to OMS practices, helping them run more efficiently and profitably.

If you’re ready to bring more clarity and structure into your own practice, don’t miss this conversation!

Listen now and subscribe to Growing Your Dental Business wherever you get your podcasts.

Learn more about Scott Graham and OMS practice management at https://www.omsconsultingfirm.com/.Or reach out to him directly at scott@omsconsultingfirm.com.

And a special thank you to our sponsor, eAssist Dental Solutions - the nation’s leader in dental billing and now offering medical billing support for dental practices. Discover how eAssist can help you streamline your revenue cycle at www.dentalbilling.com.

In this insightful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Rusty Curtis, CEO of Lumn and author of The Book on Dental Marketing.

Rusty shares why so many practices fall short of their marketing goals, the difference between strategy and tactics, and how to avoid “whack-a-mole” marketing. He explains why culture, patient experience, and authentic branding form the true foundation of successful marketing, and why skipping these steps often leads to wasted dollars and missed opportunities.

From competing with large corporate dental chains to making the most of a limited marketing budget, Rusty provides practical, real-world advice for both independent practices and multi-location groups.

Whether you’re a new practice owner or a seasoned dentist looking to refine your approach, this episode is packed with actionable takeaways to help you grow with purpose and attract the patients you most want to serve.

If you’re ready to attract more of your ideal patients, Rusty Curtis is offering a free consultation to assess your goals and see how Lumn can help. Visit getlumn.com to schedule your consultation today.

And remember, marketing is only part of the success equation. This podcast is proudly sponsored by eAssist Dental Solutions, the nation’s leading dental billing company. While Lumn takes care of your marketing, eAssist handles the busy work of dental billing, ensuring you collect 100% of what’s rightfully owed. Learn more at dentalbilling.com.

Stronger marketing + stronger collections = a stronger practice.

Are you ready to take the mystery out of medical credentialing in your dental practice? In this episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Dondra Edwards, founder of Transition Acceleration Group, to break down the credentialing process and why it’s the key to unlocking successful medical billing.

With over 15 years in the healthcare industry, Dondra has helped dental and medical providers nationwide navigate provider enrollment, payer applications, and compliance standards. She specializes in helping dentists get credentialed to bill medical insurance - a crucial step that too many practices overlook.

In this episode, you’ll learn:

• The key differences between dental and medical credentialing - and why it matters.
• Which payors are most challenging, and how to navigate them
• The #1 factor that makes a dentist successful with medical billing
• Why credentialing errors are a top reason for claim denials - and how to avoid them

Dondra also shares actionable insights for dentists who want to expand patient care, reduce out-of-pocket costs for patients, and open the door to a new revenue stream through medical billing.

Credentialing is the foundation of clean claims and successful medical billing. Without it, even the best billing team can’t get you paid.

If you’re ready to simplify your medical credentialing and start submitting clean medical claims:

1. Connect with Dondra at moreinfo@transitionag.com to discuss your credentialing needs.
2. Partner with eAssist Dental Solutions to ensure your dental and medical billing workflows are seamless, compliant, and revenue-focused.

In this episode, Kristie Boltz shares how dental practices can attract high-value patients by building a “first class cabin” - where marketing is something you do, not something you buy. She breaks down practical strategies to identify and cultivate your ideal patients, improve marketing ROI, and create a team culture that supports long-term growth. Kristie challenges the idea of marketing as a one-time spend, reframing it as a daily habit rooted in team engagement, systems, and accountability. Whether you're just starting or scaling your practice, this conversation will inspire you to think differently about marketing—and empower your team to play a winning role in it.

To learn more about Kristie’s upcoming 3-hour course on “Your 1st Class Cabin” as well as her 6-week CMO Academy, where you can take your entire team and turn them into a Chief Marketing Officer. Visit mydentalcmo.com for more information.

This episode is brought to you by eAssist Dental Solutions, the nation’s leading dental billing company. Just like marketing works best when your whole team is engaged, your collections thrive when your systems are strong and your team is supported. eAssist helps practices collect 100% of what’s rightfully owed, reduce insurance aging, and create the financial clarity needed to grow with confidence.

And if you’re ready to strengthen your billing the way Kristie helps practices strengthen their marketing, visit dentalbilling.com to learn more about partnering with eAssist.

Welcome back to another episode of Growing Your Dental Business! In today’s episode, host Jacquelyn Hurley is joined by Sophia Dunkley, a trailblazer in dental practice coaching with over 25 years of experience. Sophia is known for her innovative strategies that transform dental office dynamics and increase profitability through improved case acceptance, leadership, and patient engagement.

Sophia takes us through her journey into dentistry, sharing how she started from working in a dental office to becoming a certified leadership coach and trusted speaker in the industry. She also walks us through her approach to coaching dental practices, emphasizing the importance of people, processes, and profitability.

Throughout the episode, Sophia covers key topics such as:

• How to create strong leadership and communication within a dental team
• Tips for improving patient scheduling and ensuring treatment plan commitment
• Strategies for boosting profitability by optimizing case acceptance and implementing effective revenue-cycle management

Additionally, Sophia shares her expertise on leadership assessments and how they can help dental leaders improve their effectiveness and create a thriving, patient-first culture.

Special Call-to-Action:

Are you ready to improve your practice’s profitability and leadership? Visit The Practice Navigator to schedule a complimentary discovery call with Sophia Dunkley. Or text eAssistRCM to 3475779102 to get started!

Sponsored by eAssist Dental Solutions:

If you’re looking for a way to streamline your practice’s billing and optimize cash flow, eAssist Dental Solutions can help! Their team of experienced dental billers is here to support you by submitting clean claims, reducing denials, and ensuring your practice stays financially healthy. Visit DentalBilling.com to learn more.

Join us for this insightful conversation and gain valuable tools to elevate your practice to new heights!

If communication is a “soft skill,” it’s also the hard truth behind great leadership and patient trust.

In this powerful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes international speaker and author Dana Watson, creator of Married to Dentistry, for a heart-to-heart about what your dental team says, how they say it, and why it matters more than ever.

With over 20 years of experience in the dental field and a passion for helping teams thrive, Dana unpacks how elevated communication can transform not only your team culture but also your patient experience and case acceptance.

You’ll learn:

• The #1 communication tip every dental team needs now

• What it means to "elevate your language" chairside and in the back office

• How team members can show up as leaders - no title required

• Simple shifts in words, energy, and intention that build trust with patients and one another

Whether you're a dentist, office manager, or team member, this episode will inspire you to speak more intentionally, lead more authentically, and grow stronger together.

Ready to bring Dana into your practice for team communication training or a Five Voices deep dive?



Email her directly at info@danaspeaksdental.com to connect.