Even the best systems can crumble if the team behind them isn’t functioning at its best. In this episode, host Jacquelyn Hurley talks with Jonathan Bonanno, organizational psychologist and CEO of ZIA, about how to fix the people problems that hold practices back, including communication breakdowns, unclear roles, and high turnover.

Jonathan shares how psychology-driven leadership and emotionally intelligent systems can help teams work better, feel more confident, and create thriving, human-centered cultures.

You’ll learn:

• How to uncover what’s really holding your team back
• Why psychology is key to stronger leadership and team performance
• What makes lasting change stick beyond training day

Your people are your most significant investment.

To strengthen your team systems, visit talentbyzia.com.

To strengthen your financial systems, partner with eAssist Dental Solutions, the nation’s leading dental billing company and proud sponsor of this episode. Learn more at dentalbilling.com.

Running a dental practice today comes with more challenges than ever—staffing shortages, regulatory compliance, patient expectations, and the pressure to maintain financial stability. But what if efficiency could be the key to reducing stress and building stronger teams?

In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Mary Govoni, an internationally recognized speaker, consultant, and co-host of The Compliance Divas Podcast. With over 50 years of experience as a Certified Dental Assistant, Registered Dental Hygienist, educator, and staffing service owner, Mary has dedicated her career to helping dental teams improve compliance, ergonomics, and efficiency.

Together, Jacquelyn and Mary unpack:

• The real impacts of staffing shortages on morale, patient care, and compliance
• How specialized services in revenue cycle management can lift the burden from dental teams and allow them to focus on what matters most - patients
• Why outsourcing isn't a weakness, but a smart strategy for long-term success and sustainability
• Practical steps dental practices can take today to work smarter, no harder

Mary reminds us that great systems make great teams even better, and that efficiency isn’t just about productivity - it’s about protecting teams, enhancing patient experiences, and helping the practice's health.

Stay up to date on the latest compliance insights by subscribing to The Compliance Divas Podcast, where Mary and her colleagues share weekly updates on infection control, OSHA, HIPAA, and regulatory trends.

You can also reach Mary directly at mary@marygovoni.com.

If today’s conversation resonated with you, here are three powerful partners that can help you strengthen your practice systems:

eAssist Dental Solutions -The nation’s leading dental billing company, providing revenue cycle management so your team can focus on patient care.

Practice Booster – Coding and compliance expertise at your fingertips, helping you maximize reimbursement and reduce costly errors.

Unitas PPO Solutions – PPO contract negotiation and credentialing experts who can simplify insurance participation and increase reimbursement.

These specialized services are designed to help practices thrive with less stress and greater success.

Running a dental practice means balancing patient care with the demands of business—and sometimes the systems and workflows behind the scenes just don’t keep up. In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Sadie Stewart, President of Office Swell, to talk about how practices can overcome bottlenecks, adopt the right technology, and build confidence in their systems.

With extensive experience in both clinical and business operations, Sadie helps dental teams identify their core values, streamline their workflows, and implement customized solutions that improve patient care and profitability. From automating insurance verification to embracing AI and digital tools, Sadie shares practical strategies to help teams simplify their processes and stay ahead of industry changes.

What you'll learn in this episode:

• The most common workflow issues Sadies sees in dental practices - and how to fix them
• Why insurance verification is often the biggest bottleneck - and what to do about it
• How practices can benefit from embracing automation and all-in-one platforms
• A real-world success story of a practice that transitioned from paper-based to fully digital systems
• Why continuing education and team training are critical for long-term success
• How consultants like Sadie evaluate new technology and help practices make smart investments

Connect with Sadie Stewart

Want to learn more about how Sadie can help your practice or connect with her for consulting? You can find her at OfficeSwell.com, and @dexus.sadie.stewart on Instagram.

Sadie is always happy to be a resource and share her insights on technology solutions, workflow efficiency, and team empowerment.

Brought to You by eAssist Dental Solutions

Even the best workflows can break down if billing and collections aren’t running smoothly. That’s where eAssist Dental Solutions comes in.

Ready to simplify your billing and strengthen your revenue cycle? Visit dentalbilling.com to learn how eAssist can partner with you.

Confidence comes from having the right support - and the right solutions. Tune in to this episode and discover how to optimize your workflows, embrace technology, and guide your practice toward long-term success.