Cinthia Silva is a Customer Success leader who has spent the bulk of her career in client-facing roles in finance, events, and the tech space. She is a strong believer in thought leadership initiatives and community-led growth. This has led her to become a board member for CxXchange, Latinos in Success, and CS Middle East. She has also been recognized as one of the Top 25 Customer Success Influencers in 2023 and Top 10 Women Leaders of Customer Success in 2024. Communities that Cinthia supports: https://www.thecxxchange.com/ https://www.latinosinsuccess.com/ https://customer-success.me/

Emilia D’Anzica, MBA, PMP, is the founder and managing director of Growth Molecules,™ a management consulting firm focused on protecting and growing revenue. The company aims to help organizations increase profit while maximizing customer value. Emilia is also on several advisory boards globally and an active contributor to the Forbes Council. She is a part-time Adjunct MBA Marketing Metrics Professor at Saint Mary’s College of California. As an early employee at several successful companies, Emilia has amassed over 25 years of customer experience in customer leadership roles, including as Chief Customer Officer. Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum-certified. Emilia resides with her three children and partner in the San Francisco Bay Area, California. Her first book is Pressing ON As A Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries, & Raise The Bar for Success. a. Newsletter: https://growthmolecules-8012674.hs-si... b. Company LinkedIn Page: https://www.linkedin.com/company/grow... c. YouTube Page: / @growthmolecules d. Company Page: GrowthMolecules.com