Episodios

  • Episode 33 - Coaching Like the Pros

    Episode 33 - Coaching Like the Pros
    Apr 14 2026
    In Episode 33, Steve Shaw and Dave Rogers break down a powerful comparison: how elite coaches in professional sports (especially Major League Baseball) approach player development versus how most dealerships manage their service teams. They discuss why the best coaches in MLB don’t just manage — they actively coach every day to raise individual and team performance. Yet in the service department, many dealers still view training and coaching as an expense or a distraction that pulls technicians and advisors off the line. Steve and Dave flip the script: real coaching should be seen as a high-ROI asset and an income-generating investment, not a cost. They share practical ways to coach your team like pros — improving efficiency, boosting morale, increasing gross profit, and creating long-term retention. If you’re tired of treating training as a necessary evil and ready to build a championship-level service department, this episode delivers the mindset shift and actionable insights you need.
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    34 m
  • Episode 31 - Dealer Maintenance Fails

    Episode 31 - Dealer Maintenance Fails
    Apr 7 2026
    Steve Shaw and Dave Rogers sit down with Bryan Shaw to expose a shocking real-world example from a CDJR dealership: In eight years, across 2 separate vehicles (including one under a free maintenance program), the dealership never once recommended a tire rotation or alignment to the customer. This isn’t just one bad store — it’s far more common than most dealers want to admit. Across the country, service departments are routinely missing basic maintenance opportunities, leaving billions of dollars on the table every single day in untapped service revenue. In this unfiltered conversation, Brian, Steve, and Dave break down exactly why this happens so often, how it quietly destroys profitability, and what fixed ops leaders can do to stop leaving easy money behind. If you’re a service manager, fixed ops director, or dealer principal tired of watching revenue slip through the cracks, this episode is a must-watch wake-up call.
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    22 m
  • Episode 30 - Ban Diagnostics. Watch Revenue Explode.

    Episode 30 - Ban Diagnostics. Watch Revenue Explode.
    Apr 2 2026
    Dave Rogers and Steve Shaw reveal how to create truly **frictionless service** by removing the biggest obstacles between your dealership, technicians, and customers. We tackle the **number one pain point** in most dealerships: the **Diagnostic Charge**. We also break down other major hurdles including: • Shop supplies fees • Prepaid service programs • Special order parts delays
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    Aún no se conoce
  • Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI

    Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI
    Mar 31 2026
    In this episode, Steve Shaw and Dave Rogers sit down with Dave Anderson, CEO & Founder of EvenFlow AI, for a powerful follow-up on one of the hottest debates in fixed operations: appointments vs walk-ins debate rages on… until this AI expert drops the truth.
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    35 m
  • Episode 27 - Customer Retention

    Episode 27 - Customer Retention
    Mar 23 2026
    Steve Shaw and Dave Rogers dive headfirst into the critical world of customer retention and the power (or pitfalls) of service contracts and vehicle service contracts. They unpack proven strategies to keep customers coming back to your service drive long after the sale, while building lasting loyalty without giving away the store.
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    37 m
  • Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You

    Episode 25 - Aftermarket vs OEM: The Truth Manufacturers Won’t Tell You
    Mar 18 2026
    Steve Shaw and Dave Rogers break down how mastering your parts strategy drives customer retention and turns your parts department into a profit powerhouse—especially when it comes to aftermarket vs. OEM. We cover: • Why retention is the heartbeat of fixed ops • Real tactics that build trust and repeat business • How aftermarket parts win on price—and keep customers in your bay • Why aftermarket can significantly boost parts gross profit More value for the customer. More profit for the dealership.
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    34 m
  • Episode 24 - Appointments Vs Walk Ins

    Episode 24 - Appointments Vs Walk Ins
    Mar 17 2026
    Should service departments prioritize appointments… or allow customers to walk in anytime? Many dealerships struggle with balancing customer convenience, technician productivity, and service lane chaos. In this episode, Steve and Dave debate whether dealerships can actually grow their service business by controlling appointments to match production capacity—or if the industry’s common approach of “just come in whenever” is holding stores back.
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    32 m
  • Episode 23 - The Customer Retention Lie in the Auto Industry (No One Talks About This)

    Episode 23 - The Customer Retention Lie in the Auto Industry (No One Talks About This)
    Mar 12 2026
    Dave and Steve discuss real strategies to boost customer-pay loyalty, turn one-time visitors into lifelong advocates, and protect your gross without relying on giveaways that erode profit. If your retention numbers are slipping or you're tired of competing on free oil changes, this episode delivers the mindset shift and tactics to win back the service drive.
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    30 m