Episodios

  • Episode 17 - Promise Times Are Non-Negotiable

    Episode 17 - Promise Times Are Non-Negotiable
    Feb 19 2026
    Steve and Dave Rogers break it down: why vague "around lunchtime" promises are killing your shop, how modern promise time technology (integrated scheduling tools, real-time updates, and digital communication) changes the game, why Google Calendar hacks still have a place in many stores, and—most importantly—proven ways to hold your team accountable to hitting exact promise times every single time.
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    24 m
  • Episode 16 - Process Improvement Fails

    Episode 16 - Process Improvement Fails
    Feb 17 2026
    Steve Shaw and Dave Rogers dive deep into one of the biggest roadblocks in fixed operations: process documentation and why so many improvement initiatives fall flat.
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    28 m
  • Episode 15 - Interview with Jeff Ridgway

    Episode 15 - Interview with Jeff Ridgway
    Feb 11 2026
    Steve Shaw and Dave Rogers dive deep into mobile service for car dealerships—talking pros, cons, and why it’s blowing up right now. Joining us is Jeff Ridgway, a true pioneer in the space, sharing his top tips and real advice for anyone eyeing this move. Whether you’re a dealer or just curious, this one’s packed with insights.
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    44 m
  • Episode 14 – NADA Wrap Up – The Good Bad and Ugly

    Episode 14 – NADA Wrap Up – The Good Bad and Ugly
    Feb 10 2026
    Hosts Dave Rogers and Steve Shaw wrap up their coverage of the NADA Show – the auto industry's biggest event, held February 3-6, 2026, at the Las Vegas Convention Center.
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    31 m
  • Episode 13 - Interview with Brad Moyer of Pottstown Honda

    Episode 13 - Interview with Brad Moyer of Pottstown Honda
    Feb 5 2026
    Dave Rogers (The Prognosticator of Profit) and Steve Shaw (The Sultan of the Service Lane) sit down with Brad Moyer, Service Manager at Piazza Honda of Pottstown, for a real-world masterclass in department transformation.
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    30 m
  • Episode 12 - Dave Talks Factory Maintenance

    Episode 12 - Dave Talks Factory Maintenance
    Feb 3 2026
    Dave Rogers unleashes on the pitfalls of sticking to factory maintenance schedules. Co-host Steve Shaw joins as they expose how these "low-cost" plans lead to: · Lower trade-in & future resale values · Unmet customer expectations · Poorly maintained vehicles & lost loyalty Discover real-world consequences and strategies to educate customers, protect vehicle value, and build trust in your service department.
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    27 m
  • Episode 11 - NADA Stories Part 2

    Episode 11 - NADA Stories Part 2
    Jan 29 2026
    Hosts Dave Rogers (The Prophet of Profit) and Steve Shaw (The Sultan of the Service Lane) deliver even more unfiltered survival stories from the front lines of past NADA conventions. Hear additional battle-tested tales: what really delivered results, the sneaky vendor traps that burned dealers' budgets, near-miss scams, overhyped pitches that turned into fixed ops disasters, and those "aha" moments that separate smart investments from expensive regrets.
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    28 m
  • Episode 10 - A Fresh Look at NADA Pt 1

    Episode 10 - A Fresh Look at NADA Pt 1
    Jan 27 2026
    Dave Rogers and Steve Shaw share real-world insights from their experiences at previous NADA conventions — the good, the bad, and the overhyped. They break down what the typical NADA Show experience is really like, highlight standout vendors from past years, expose common pitfalls, and reveal red flags to watch for when dealers evaluate new tools and solutions.
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    26 m